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Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $18.00 - $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Oak View Group (OVG) is a global leader in the live entertainment industry, specializing in premium live entertainment infrastructure and services. Established in 2015, OVG has rapidly expanded its reach to operate a diverse platform that includes venue development, venue management, hospitality, and sponsorship sales. Its portfolio boasts seven world-class owned venues and an extensive client roster that spans iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. This positions OVG as a pioneering force in the live entertainment ecosystem, dedicated to delivering unparalleled live experiences for both clients and audiences worldwide.
OVG... Show More
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Job Requirements
- high school diploma or equivalent
- 2-3 years of experience in food and beverage management
- proven supervisory experience preferred
- ability to work variable schedules including nights, weekends, and holidays
- strong interpersonal and communication skills
- proficient in reading and executing Banquet Event Orders
- ability to manage and mentor staff
- capacity to work in a fast-paced, detail-oriented environment
- must present professionally and maintain a positive, customer-focused attitude
- able to lift moderate weights and stand for extended periods
Job Qualifications
- 2-3 years of similar food and beverage management experience
- previous experience as a supervisor preferred
- degree in hospitality is a plus
- experience working with Banquet Event Orders (BEOs) and event execution in a high-volume environment
- open availability including nights, weekends, and holidays as needed
- exceptional guest service skills with a proactive, solutions-oriented approach
- excellent verbal and written communication skills across all organizational levels
Job Duties
- Positively represents the facility to potential clients and on-site tours as necessary
- actively helps recruit, onboard, train, mentor, and manage the performance of catering staff
- reviews schedules and manages punctual employee attendance
- sources and provides uniforms and holds staff accountable to uniform expectations
- reviews documents for completeness and accuracy
- accurately reads and executes sets, services, and resets based on varying BEOs
- coordinates all catering requirements and client requests in a timely and helpful manner, maintaining accurate records for all catering sales activities
- proactively interprets and understands client needs, working with the operations team to ensure delivery of the client vision
- demonstrates continuous effort to improve operations, decrease turnaround times, and streamline work processes
- effectively communicates with all levels of the organization from front-line service staff to senior leadership
- works cooperatively with peer leaders
- communicates with the Catering & Premium Director, catering servers, executive and sous chefs, and event management staff about guest needs and expectations
- represents the department at regular operational and sales meetings
- remains alert to complaints and unsatisfied guests and responds appropriately
- maintains constant communication with guests and on-site vendor contacts to ensure expectations are met or exceeded and follows up on guest experiences
- conducts pre-shift and line-up meetings with catering staff to assess services and delegate responsibilities
- takes notes on pros and cons and creates end-of-day reports
- assists with oversight of accounts receivable for assigned events
- coordinates with culinary leadership and warehouse manager to ensure appropriate inventory
- shops for, purchases, and delivers items from event riders as directed
- assists the Catering & Premium Director with monthly inventory counts and submissions
- performs other duties as required by the Catering & Premium Director
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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