Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.75 - $31.25
Work Schedule
Standard Hours
Weekend Shifts
Benefits
weekly pay
Paid Time Off
Opportunity to work at a world-class event
Professional Development
dynamic team environment
flexible scheduling
employee recognition programs
Job Description
Our company is proud to be part of the prestigious FIFA World Cup 26™ Premium Hospitality Programs, delivering exceptional experiences for one of the most iconic sports events globally. We specialize in premium event hospitality, focusing on creating unforgettable moments through impeccable service and attention to detail within premium lounges. These lounges serve commercial and invited guests, providing a luxurious environment where each visitor feels valued and enjoys an elevated experience throughout the event days.
As a dynamic and motivated Catering Supervisor for our lounges, you will play a pivotal role in the day-to-day operations that ensure seamless and high-quality hospitality service. You will oversee all catering activities across multiple premium lounges within the venue, ensuring that each service element meets the exacting tournament and venue standards. Your leadership will be crucial in ensuring that every touchpoint, from product presentation to cleanliness and overall readiness of lounge setups, reflects the premium nature of our hospitality offering.
This role demands a proactive professional who is not only skilled in operational supervision but also adept at maintaining clear and constant communication between clients, catering teams, and venue management. You will act as the primary on-the-floor contact for lounge guests, addressing their needs expediently and effectively while also resolving any service challenges that arise. Monitoring product usage and tracking daily KPIs diligently will be vital for assessing performance and reporting to senior management consistently. Moreover, your contribution to managing operational workflows will guarantee smooth match day service, coordinating resources and logistics while upholding all safety and tournament policies.
The position is ideally suited for a catering or hospitality professional with 3 to 5 years of experience particularly in multi-unit operations and staff leadership. An educational background in Restaurant Management, Hospitality Management, or Food Service, complemented by proficiency in various software tools such as Microsoft Office, Adobe Acrobat, Zoom, DocuSign, and Smartsheet, will position you for success. Your role will require exceptional organizational capabilities, an ability to maintain composure under pressure, and the interpersonal skills necessary to navigate and foster collaborative team environments.
As part of the venue operations team, your commitment to excellence, reliability, and flexibility will help deliver a world-class hospitality experience. This role is paid on a weekly basis, based on a 40-hour work week, and includes the possibility of working long days, evenings, weekends, and holidays as needed during the tournament period. If you are passionate about hospitality, thrive in fast-paced settings, and enjoy leading teams to exceed expectations, we welcome your application to join us in making the FIFA World Cup 26™ Premium Hospitality Programs a resounding success.
As a dynamic and motivated Catering Supervisor for our lounges, you will play a pivotal role in the day-to-day operations that ensure seamless and high-quality hospitality service. You will oversee all catering activities across multiple premium lounges within the venue, ensuring that each service element meets the exacting tournament and venue standards. Your leadership will be crucial in ensuring that every touchpoint, from product presentation to cleanliness and overall readiness of lounge setups, reflects the premium nature of our hospitality offering.
This role demands a proactive professional who is not only skilled in operational supervision but also adept at maintaining clear and constant communication between clients, catering teams, and venue management. You will act as the primary on-the-floor contact for lounge guests, addressing their needs expediently and effectively while also resolving any service challenges that arise. Monitoring product usage and tracking daily KPIs diligently will be vital for assessing performance and reporting to senior management consistently. Moreover, your contribution to managing operational workflows will guarantee smooth match day service, coordinating resources and logistics while upholding all safety and tournament policies.
The position is ideally suited for a catering or hospitality professional with 3 to 5 years of experience particularly in multi-unit operations and staff leadership. An educational background in Restaurant Management, Hospitality Management, or Food Service, complemented by proficiency in various software tools such as Microsoft Office, Adobe Acrobat, Zoom, DocuSign, and Smartsheet, will position you for success. Your role will require exceptional organizational capabilities, an ability to maintain composure under pressure, and the interpersonal skills necessary to navigate and foster collaborative team environments.
As part of the venue operations team, your commitment to excellence, reliability, and flexibility will help deliver a world-class hospitality experience. This role is paid on a weekly basis, based on a 40-hour work week, and includes the possibility of working long days, evenings, weekends, and holidays as needed during the tournament period. If you are passionate about hospitality, thrive in fast-paced settings, and enjoy leading teams to exceed expectations, we welcome your application to join us in making the FIFA World Cup 26™ Premium Hospitality Programs a resounding success.
Job Requirements
- 3 to 5 years of experience in the catering or hospitality industry with a focus on multi-unit operations and staff leadership
- Bachelor's degree in Restaurant Management Hospitality Management Food Service or a related field or an equivalent combination of education training and hands-on experience
- Proficient in Microsoft Office Suite Adobe Acrobat Zoom DocuSign and Smartsheet
- Exceptional organizational and process management skills
- Maintains composure under pressure in fast-paced deadline-driven environments
- Strong interpersonal communication and negotiation skills
- Highly reliable with excellent time management and a strong work ethic
- Flexibility to work long days evenings weekends and holidays
- Occasionally lift and or move up to 20 lbs with or without reasonable accommodation
- Ability to remain in a standing position for extended periods
- Conversational English as a minimum
- Legally able to work with no sponsorship assistance in the United States
- Ability to pass Accreditation process
Job Qualifications
- 3 to 5 years of experience in the catering or hospitality industry with a focus on multi-unit operations and staff leadership
- Bachelor's degree in Restaurant Management Hospitality Management Food Service or a related field or an equivalent combination of education training and hands-on experience
- Proficient in Microsoft Office Suite Adobe Acrobat Zoom DocuSign and Smartsheet with the ability to manage administrative and operational workflows efficiently
- Exceptional organizational and process management skills with a proven ability to follow structured procedures and maintain operational consistency
- Maintains composure under pressure consistently delivering high performance and sound decision-making in fast-paced deadline-driven environments
- Strong interpersonal communication and negotiation skills with experience resolving conflicts and collaborating across diverse teams
- Highly reliable with excellent time management a strong work ethic and a proactive motivated approach to responsibilities
- Flexibility and positive attitude to work long days evenings weekends and holidays when necessary
- Ability to pass Accreditation process
- Conversational English as a minimum
- Legally able to work with no sponsorship assistance in the United States
Job Duties
- Oversee the daily operations of premium lounges ensuring all catering services are executed to the highest standard
- Complete and maintain daily KPI tracking worksheets capturing product movement service metrics and operational notes for reporting
- Serve as the primary on-the-floor contact for lounge clients responding quickly to service needs resolving issues and escalating concerns when necessary
- Mitigate operational challenges by coordinating with catering teams runners and back-of-house support to ensure smooth service throughout each match day
- Communicate key updates challenges and insights to the Venue Catering Manager providing clear and timely reporting
- Ensure lounge setups meet premium standards including product presentation cleanliness and readiness prior to each event
- Uphold all venue tournament and safety policies throughout operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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