Catering Specialist

Murfreesboro, TN, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

flexible scheduling

Job Description

Our company is a well-established player in the foodservice and hospitality industry, specializing in catering services that provide exceptional culinary experiences for a diverse clientele. Known for our commitment to quality, professionalism, and guest satisfaction, we operate as a full-service catering company that seamlessly blends creativity with operational excellence. Our team is composed of passionate individuals who are dedicated to delivering impeccable service from the initial consultation through to event execution and beyond. We pride ourselves on offering customized catering solutions that accommodate a variety of events, ranging from intimate gatherings to large-scale corporate functions. This approach not only addresses guests' unique preferences but also guarantees a memorable dining experience.

The role of Catering Specialist is pivotal within our company as it centers on the management and smooth operation of catering events and daily logistics. This is a dynamic position that demands excellent organizational skills, the ability to multitask, and a customer-focused mindset. The Catering Specialist will be responsible for overseeing the end-to-end process of catering service delivery, ensuring every aspect of a guest’s experience is exceptional, from order placement to event completion. This involves managing schedules and timelines, ensuring food quality and preparation standards according to recipes and procedures, and troubleshooting any issues that may arise during the course of service.

Working under the guidance of the Catering Operations Manager, the Catering Specialist will handle multiple priorities with grace under pressure, exhibit exemplary guest service, and uphold the company’s high standards for appearance and professionalism. The role also includes hands-on duties such as cleaning and maintaining catering equipment and vehicles, organizing supplies, and sanitizing workstations, all done in compliance with strict health and safety regulations. This ensures a safe and efficient workplace, which is critical in the foodservice industry.

In addition to the operational responsibilities, the Catering Specialist is a key leader within the catering team, tasked with mentoring, training, and motivating team members to consistently meet and exceed service standards. Effective communication skills are essential, as the specialist will liaise regularly with store and catering management to coordinate efforts and deliver a seamless catering experience. Moreover, the role requires handling phone inquiries and to-go orders with a friendly and professional demeanor, contributing to the overall efficiency of the restaurant.

This full-time position offers a hands-on, rewarding career opportunity for those who thrive in a fast-paced environment and are passionate about culinary excellence and customer satisfaction. By joining our team as a Catering Specialist, you will play a crucial role in crafting exceptional catering events that leave a lasting impression on guests, while fostering a positive work culture and driving operational success.

Job Requirements

High school diploma or equivalent
Previous experience in catering or foodservice
Ability to multitask and work well under stress
Strong communication skills
Knowledge of food safety regulations
Physical ability to perform cleaning and maintenance tasks
Capable of working in various weather conditions
Availability to work flexible hours
Excellent customer service skills

Job Qualifications

Proven experience in catering or foodservice operations
Strong leadership and organizational skills
Excellent communication and interpersonal abilities
Ability to work well under pressure and multitask effectively
Knowledge of food safety and sanitation standards
Comfortable with hands-on tasks and physical work
Friendly and professional phone etiquette
Ability to train and mentor staff
High school diploma or equivalent
Basic computer proficiency

Job Duties

Exhibits exemplary guest service throughout the entire process of their delivery order or full-service event
Handles multiple priorities, works under stress, and exercises good judgment when dealing with guest situations and complaints
Provides daily oversight and manages logistics of Catering Operations
Manages timeline and appropriate planning for both people and product
Follows process as taught and managed by Catering Operations Manager
Follows recipes and procedures to ensure product is prepared and maintained to specifications
Comprehends all preparation and production sheets and tools as they pertain to the catering department and can use them in daily operations as well as training situations
Manages any issues or conflicts in a professional and productive manner
Sets a standard of personal appearance that shows pride in the position and instills that pride to other employees
Works in all weather conditions to complete tasks and ensure guest happiness
Performs side duties including cleaning catering equipment, organizing supplies, washing catering dishes, sanitizing workstations, and other food production duties
Cleans and maintains catering vehicles, including proper recordkeeping of service and maintenance
Complies with all health and safety regulations
Organizes, leads, and motivates their store’s catering team
Works directly with employees to teach, train, and uphold all of our catering standards
Capable of placing to-go orders and handling all phone calls that come into the restaurant with a friendly voice
Does what you can to help ensure an efficient, smooth flowing restaurant
Communicates directly with store and catering management on consistent basis to ensure complete guest satisfaction