Catering Specialist

Alpharetta, GA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee assistance program

Job Description

Our company is a leading provider in the food service industry, specializing in catering operations that deliver exceptional guest experiences for a wide range of clients and events. Known for our commitment to quality and customer satisfaction, we operate in a dynamic and fast-paced environment that requires dedication and a passion for hospitality. As a catering service provider, we focus on both delivery orders and full-service events, ensuring that every aspect from planning to execution meets the highest standards. Our team is our greatest asset, and we pride ourselves on fostering a positive, professional, and supportive workplace culture where employee growth and teamwork are prioritized. We are currently seeking an experienced and motivated Catering Specialist to join our talented team. This is a vital role within our catering operations, responsible for managing multiple aspects of event catering to ensure seamless logistics and outstanding guest service. The Catering Specialist will oversee daily catering activities including timeline management, product preparation, staff coordination, and customer interactions to deliver a polished and professional catering experience. This role requires excellent organizational skills, the ability to multitask under pressure, and a keen understanding of hospitality standards. The Catering Specialist will work closely with the Catering Operations Manager to implement best practices, follow established recipes and procedures, and maintain compliance with health and safety regulations. This position demands the capability to handle guest concerns with good judgment, maintain high standards of personal appearance, and motivate the catering team through effective leadership and communication. In addition to operational duties, the specialist will ensure that catering equipment and vehicles are properly cleaned, maintained, and recorded according to company policies. A hands-on approach is essential, as the role involves working in various conditions to meet the demands of both routine and special event catering needs. This full-time role offers a great opportunity for hospitality professionals looking to advance their career in catering and event management, with a focus on delivering exceptional service and consistently exceeding guest expectations.

Job Requirements

High school diploma or equivalent
Prior experience in catering or food service preferred
Ability to manage multiple priorities and work under pressure
Good judgment and problem-solving skills
Strong communication skills
Physical ability to work in various weather conditions
Compliance with health and safety standards
Willingness to perform side duties including cleaning and maintenance

Job Qualifications

High school diploma or equivalent
Experience in catering or food service management preferred
Strong organizational and multitasking skills
Excellent communication and interpersonal skills
Ability to work effectively in a fast-paced environment
Knowledge of health and safety regulations
Leadership or team management experience is a plus
Ability to train and motivate employees

Job Duties

Exhibits exemplary guest service throughout the entire process of their delivery order or full-service event
Handles multiple priorities, works under stress, and exercises good judgment when dealing with guest situations and complaints
Provides daily oversight and manages logistics of catering operations
Manages timeline and appropriate planning for both people and product
Follows process as taught and managed by catering operations manager
Follows recipes and procedures to ensure product is prepared and maintained to specifications
Comprehends all preparation and production sheets and tools as they pertain to the catering department and can use them in daily operations as well as training situations
Manages any issues or conflicts in a professional and productive manner
Sets a standard of personal appearance that shows pride in the position and instills that pride to other employees
Works in all weather conditions to complete tasks and ensure guest happiness
Performs side duties including cleaning catering equipment, organizing supplies, washing catering dishes, sanitizing workstations, and other food production duties
Cleans and maintains catering vehicles, including proper recordkeeping of service and maintenance
Complies with all health and safety regulations
Organizes, leads, and motivates their store's catering team
Works directly with employees to teach, train, and uphold all of our catering standards
Capable of placing to-go orders and handling all phone calls that come into the restaurant with a friendly voice
Do what you can to help ensure an efficient, smooth flowing restaurant
Communicates directly with store and catering management on consistent basis to ensure complete guest satisfaction