Catering Specialist

North Charleston, SC, USA|

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $18.00 - $24.00

Work Schedule

Flexible

Benefits

competitive pay

flexible schedules

Discounted meals

Medical insurance

Dental Insurance

Vision Insurance

401k plan

Employer Paid Life Insurance

vacation

Life Assistance Program

Team Member Assistance Fund

Job Description

The hiring company is a dynamic establishment specializing in catering services, dedicated to delivering exceptional guest experiences through both delivery orders and full-service events. With a commitment to quality and customer satisfaction, this company operates in the hospitality industry, focusing on catering operations that require meticulous planning, coordination, and execution. Their work environment is described as upbeat, exciting, and fun, fostering a positive atmosphere for employees, which reflects their goal of exceptional service delivery and operational excellence.

As a Catering Specialist, the role involves a broad range of responsibilities centered around managing catering operations effectively. This includes daily oversight and logistical management, ensuring that all aspects of catering from preparation to final delivery or event execution are handled seamlessly. The Catering Specialist plays a critical role in managing timelines and resources, coordinating both personnel and product flow to meet client expectations and maintain high standards of service. The role requires working closely with the Catering Operations Manager, following established procedures, recipes, and safety guidelines to maintain product quality and compliance.

Beyond operational logistics, the Catering Specialist serves as a key point of contact, managing guest relations with exemplary service, handling complaints professionally, and ensuring overall guest satisfaction. The role also demands leadership qualities, motivating and training the catering team to uphold the company’s standards. The individual must exhibit professionalism, maintain a high standard of personal appearance, and adhere to health and safety regulations.

The job emphasizes teamwork and communication, requiring the specialist to interact directly with store management and team members to facilitate smooth operations. Physical demands include working in various weather conditions to complete tasks and maintain guest happiness. Additionally, the role includes important side duties such as cleaning equipment, organizing supplies, sanitizing workstations, maintaining catering vehicles, and ensuring proper recordkeeping.

This is a full-time position offering competitive pay ranging from $18 to $24 per hour. The company also provides a comprehensive benefits package that includes medical, dental, and vision insurance, a 401K plan, employer-paid life insurance, and vacation time for eligible team members. Employees benefit from flexible schedules, discounted meals, opportunities for career advancement, and access to life assistance programs and a team member assistance fund.

Overall, this role is perfect for someone passionate about the catering and hospitality industry who thrives in a fast-paced, customer-focused environment and values teamwork, accountability, and high service standards. It is an opportunity to grow within a supportive company that emphasizes employee well-being and professional development.

Job Requirements

High school diploma or equivalent
Previous experience in catering or food service preferred
Ability to manage multiple priorities and work under stress
Strong communication and interpersonal skills
Ability to work in various weather conditions
Commitment to maintaining health and safety standards
Basic computer skills for recordkeeping and communication

Job Qualifications

Demonstrated experience in catering or food service industry
Ability to manage and lead a team
Strong understanding of catering operations and logistics
Knowledge of food preparation and safety procedures
Excellent customer service skills
Capability to handle guest complaints professionally
Familiarity with maintaining catering equipment and vehicles
Proficient in using preparation and production tools in catering
Effective communication skills

Job Duties

Exhibits exemplary guest service throughout the entire process of their delivery order or full-service event
Handles multiple priorities, works under stress, and exercises good judgment when dealing with guest situations and complaints
Provides daily oversight and manages logistics of catering operations
Manages timeline and appropriate planning for both people and product
Follows process as taught and managed by catering operations manager
Follows recipes and procedures to ensure product is prepared and maintained to specifications
Comprehends all preparation and production sheets and tools as they pertain to the catering department and can use them in daily operations as well as training situations
Manages any issues or conflicts in a professional and productive manner
Sets a standard of personal appearance that shows pride in the position and instills that pride to other employees
Works in all weather conditions to complete tasks and ensure guest happiness
Performs side duties including cleaning catering equipment, organizing supplies, washing catering dishes, sanitizing workstations, and other food production duties
Cleans and maintains catering vehicles, including proper recordkeeping of service and maintenance
Complies with all health and safety regulations
Organizes, leads, and motivates their store’s catering team
Works directly with employees to teach, train, and uphold all of our catering standards
Capable of placing to-go orders and handling all phone calls that come into the restaurant with a friendly voice
Do what you can to help ensure an efficient, smooth flowing restaurant
Communicates directly with store and catering management on consistent basis to ensure complete guest satisfaction