Catering Services Worker Lead - UNC-Wilmington

Aramark is a global leader in food, facilities, and uniform services, proudly serving millions of guests every day across 15 countries. Rooted in service and united by a clear mission, Aramark focuses on delivering exceptional experiences for its clients and communities while fostering a culture of respect, diversity, and continuous professional growth. The company offers a dynamic work environment where every employee is encouraged to develop their talents, fuel their passions, and reach their full potential. Known for its commitment to safety, inclusion, and sustainability, Aramark provides equal employment opportunities without discrimination and creates a workplace where everyone can thrive.

The Catering Service Worker Lead position at Aramark is a critical supervisory role responsible for overseeing and supporting the planning and execution of catering events of various sizes and complexities in both central and satellite locations. This role ensures all catering brand standards and initiatives are consistently achieved, reflecting Aramark's commitment to excellence and customer satisfaction. The lead will develop and maintain a safety culture, ensuring a work environment where no one gets hurt, which is paramount in handling food service operations.

In this role, the Catering Service Worker Lead will be directly responsible for managing catering operations—including coordination of staff and rental equipment, set-up, preparation, service, and breakdown of catered foods and beverages. The position also involves event booking, selecting and costing menu items, and pricing as necessary, requiring a keen eye for detail and strong organizational skills. Moreover, the lead will assist with hiring, discipline, and performance reviews to build a competent and motivated team.

Collaboration is key in this position, as the caterer lead will coordinate activities with other internal departments, participate in management team meetings, and interact with vendors and key service users within the client organization. Representing Aramark and the client at meetings and events, the lead plays an essential role in fostering strong external customer relations.

The role demands rigorous enforcement of sanitation, organization, and safety standards by using checklists, hands-on supervision, and diligent follow-up. Participation in all catering training programs is expected, alongside helping to develop and implement training for hourly, part-time, and student employees. The lead will support the implementation and adherence to all Aramark OpX Catering initiatives and guidelines, ensuring a consistent and high-quality catering service.

Physical demands of the role may include lifting, bending, pushing, pulling, and extended walking or standing. Usage of uniforms and personal protective equipment (PPE) is required to maintain safety and hygiene standards. The position demands a minimum of two years of operational experience in a hotel or banquet setting, with prior experience in booking events preferred.

Overall, this position offers an opportunity to be an integral part of a respected, innovative global company committed to service excellence and professional development. The Catering Service Worker Lead will be empowered to impact positively both the team they lead and the clients they serve, making this an exciting and rewarding career path within Aramark.