Catering Services Worker Lead - UNC-Wilmington

Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. The company is committed to delivering exceptional experiences rooted in service and driven by its mission to do great things for its employees, partners, communities, and the planet. Aramark fosters a culture of inclusion and equal opportunity, ensuring that all employees have access to a supportive work environment free from discrimination based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other protected characteristics. With a strong commitment to employee development, Aramark offers a wide range of opportunities for professional growth, making it an attractive employer for those seeking challenging and rewarding careers in the service industry.

The Catering Service Worker Lead role at Aramark is a critical supervisory position responsible for the seamless planning and execution of catering events at both central and satellite locations. This dynamic role involves overseeing a variety of catering events ranging from small gatherings to large-scale functions, ensuring that every event meets Aramark’s high standards of quality, safety, and customer satisfaction. The leader will be accountable for maintaining and promoting a culture of safety where the wellbeing of all staff is a priority, leading by example in creating an environment where no one gets hurt.

The Catering Service Worker Lead manages all aspects of catering operations including coordination of staff assignments, equipment rentals, set-up, food and beverage preparation, service, and the breakdown of events. The role involves direct customer interaction, requiring the lead to book events, select menus, and determine pricing to ensure client needs and expectations are fully met. Effective communication and coordination with other internal departments and external vendors are essential to the smooth operation of catering activities.

Part of the role also includes assisting with human resource functions such as hiring, discipline, and performance evaluations for catering team members. The Catering Service Worker Lead represents Aramark and the client at various meetings and events, acting as a key liaison to maintain strong customer relationships. This role demands a hands-on approach to ensuring sanitation, organization, and safety standards are rigorously followed through checklists, supervision, and ongoing training.

Aramark places a strong emphasis on training and development; therefore, the Catering Service Worker Lead will participate in training programs and contribute to the development of new training initiatives for hourly, part-time, and student employees. Adherence to the Aramark OpX Catering initiatives and guidelines is also a crucial aspect of the role, which supports the company’s commitment to operational excellence.

This position requires physical stamina, as duties may involve lifting, bending, pushing, pulling, and extended periods of walking and standing. The role may require wearing uniforms and the use of Personal Protective Equipment (PPE) as part of the safety protocols. The Catering Service Worker Lead position offers the opportunity to play a vital role in a well-established, respected company that values team collaboration, customer service excellence, and professional growth.