Catering Services Worker Lead - UMMC Jackson Main Tower

Aramark is a global leader in food services, facilities management, and uniform services, dedicated to serving millions of guests every day across 15 countries. With a strong commitment to service excellence, Aramark operates in various sectors including education, healthcare, sports, and business dining. The company's mission is deeply rooted in service and united by a collective purpose to positively impact employees, clients, communities, and the environment. Aramark values diversity, equal employment opportunity, and fosters an inclusive culture that empowers its employees to grow professionally and personally.

The Catering Service Worker Lead role at Aramark plays a pivotal part in ensuring the success of catering events ranging from small gatherings to large-scale functions in both central and satellite locations. This position emphasizes leadership on the front lines, supervising daily catering operations and ensuring that all brand standards and initiatives are consistently achieved. The role involves direct oversight of staff coordination, event preparation, execution, and breakdown, maintaining the highest standards of safety, sanitation, and service quality.

This position is responsible for developing and maintaining a safety culture where workplace injuries are minimized or eliminated. As a leader, the Catering Service Worker Lead coordinates rental equipment, oversees booking and costing of events, selects menus, and prices items with precision to meet client needs and organizational standards. They are entrusted with staff hiring assistance, disciplinary measures, and conducting performance reviews. Collaboration is key, as they coordinate with internal departments, participate actively in management meetings, and interface with vendors and clients to deliver exemplary service.

Furthermore, the Catering Service Worker Lead serves as a representative of Aramark and its clients during meetings and events, enhancing external customer relations and promoting strong partnerships. The role requires ensuring compliance with sanitation, organizational, and safety standards through routine checks and hands-on supervision, fostering an environment of continuous improvement and operational excellence.

The position involves active participation in training programs and the development of training materials aimed at hourly, part-time, and student employees, ensuring all team members are equipped with the skills and knowledge required. The Catering Service Worker Lead also aids in implementing and adhering to Aramark's OpX Catering initiatives and guidelines, which focus on operational excellence and customer satisfaction.

Aramark values adaptability and a proactive attitude. In this role, employees may experience changes in job duties or new assignments aimed at meeting evolving business needs without formal notice. This dynamic environment offers opportunities to develop new skills, tackle new challenges, and make a meaningful impact on both employees and customers. The Catering Service Worker Lead position is ideal for individuals with experience in hotel or banquet settings, who are passionate about leadership and operational success within the food service industry. Joining Aramark means becoming part of a global team dedicated to delivering exceptional service and continuous innovation, supported by a culture that fosters career growth and personal development.