Job Overview
Employment Type
Full-time
Compensation
Salary
Up to $85,000.00
Work Schedule
Standard Hours
Benefits
Hilton travel benefit
Paid vacation
Paid sick leave
Group health
Health insurance Opt-Out option
Group Life Insurance
401(k) match
Access team member fitness center
Job Description
Hilton Waikiki Beach Resort & Spa is a renowned hospitality establishment located in the heart of one of the world’s most iconic and sought-after travel destinations, Waikiki Beach in Hawaii. This prestigious resort is known for its dedication to providing exceptional Hawaiian hospitality, blending luxury accommodations with exceptional service and a commitment to creating memorable experiences for its guests. The resort offers a vibrant atmosphere that celebrates the unique culture and beauty of Hawaii, making it a preferred choice for both leisure and corporate travelers. Hilton Waikiki Beach Resort & Spa prides itself on maintaining high standards synonymous with the Hilton brand, ensuring that every guest enjoys a warm, welcoming, and professional environment.
The role of Group Sales Manager at Hilton Waikiki Beach Resort & Spa is a pivotal position responsible for leading the efforts to drive group business, including catering sales, across various customer segments such as corporate, leisure, and SMERF (Social, Military, Educational, Religious, Fraternal). The successful candidate in this role will be a strategic thinker and self-starter who thrives in a fast-paced and dynamic hospitality setting. This position focuses on generating revenue through lead conversion, conducting presentations, negotiating contracts, and collaborating with various hotel departments to ensure flawless execution of group events. Operating under Hilton’s brand standards, the Group Sales Manager will be the face of the resort in various industry settings, representing the hotel at trade shows, tourism boards, and other promotional events.
This role demands high levels of customer service, resilience under pressure, and exceptional communication skills to build lasting client relationships. The candidate must be adept at managing multiple priorities with a positive and professional attitude, working independently within established guidelines and accepted industry practices. The position offers a fixed salary of up to $85,000 annually, without commission or performance bonuses. As part of the Hilton team, the Group Sales Manager will receive a comprehensive benefits package and the opportunity to contribute to the growth and success of a premier resort destination in Hawaii’s highly competitive market.
The role of Group Sales Manager at Hilton Waikiki Beach Resort & Spa is a pivotal position responsible for leading the efforts to drive group business, including catering sales, across various customer segments such as corporate, leisure, and SMERF (Social, Military, Educational, Religious, Fraternal). The successful candidate in this role will be a strategic thinker and self-starter who thrives in a fast-paced and dynamic hospitality setting. This position focuses on generating revenue through lead conversion, conducting presentations, negotiating contracts, and collaborating with various hotel departments to ensure flawless execution of group events. Operating under Hilton’s brand standards, the Group Sales Manager will be the face of the resort in various industry settings, representing the hotel at trade shows, tourism boards, and other promotional events.
This role demands high levels of customer service, resilience under pressure, and exceptional communication skills to build lasting client relationships. The candidate must be adept at managing multiple priorities with a positive and professional attitude, working independently within established guidelines and accepted industry practices. The position offers a fixed salary of up to $85,000 annually, without commission or performance bonuses. As part of the Hilton team, the Group Sales Manager will receive a comprehensive benefits package and the opportunity to contribute to the growth and success of a premier resort destination in Hawaii’s highly competitive market.
Job Requirements
- Bachelor’s degree or equivalent combination of education and experience
- Minimum of 3 years of hotel group sales experience, preferably in resort or destination markets
- Proficiency in Delphi, OnQ R&I, and Microsoft Office Suite
- Strong communication and negotiation skills
- Ability to work under pressure and meet deadlines
- Valid driver’s license
- Ability to travel locally and occasionally out-of-state
- Positive attitude and customer service orientation
Job Qualifications
- Bachelor’s degree in hospitality, business, or related field preferred or an equivalent combination of education and experience
- 3+ years of hotel group sales experience, ideally in resort or destination markets
- Proficiency in Delphi, OnQ R&I, and Microsoft Office Suite
- Strong communication, negotiation, and presentation skills
- Familiarity with Hawaii’s tourism landscape and seasonal travel patterns
- Valid driver’s license and ability to travel locally and occasionally out-of-state
Job Duties
- Develop and execute strategic group sales plans tailored to the Hawaii market
- Drive group bookings across corporate, leisure, and SMERF segments to meet and/or exceed hotel sales goals
- Conduct site visits, presentations, and outside sales calls
- Negotiate contracts and collaborate with revenue management to maximize profitability
- Coordinate with internal departments to ensure flawless group experiences
- Maintain accurate records in Hilton CRM systems and prepare performance reports
- Represent the hotel at trade shows, tourism boards, and industry events
- Monitor competitor activity and market trends to maintain a competitive edge
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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