Catering Sales Manager - Conrad Indianapolis

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
Financial security plans

Job Description

Conrad Indianapolis is a distinguished luxury hotel situated in the heart of Indianapolis, revered as the city's first true luxury hotel and the only Forbes recommended hotel in the state. This iconic 23-story tower boasts 241 elegantly appointed rooms, along with expansive 15,000 square feet of banquet space designed to host a variety of events with sophistication and style. As part of its premier hospitality offerings, the hotel features three renowned food and beverage outlets including The Lounge, Capital Grille, and in-room dining services, ensuring a comprehensive and luxurious guest experience. Conrad Indianapolis is part of the esteemed Hilton portfolio, a Fortune 500 company known worldwide for its commitment to exceptional hospitality and superior service. Joining Conrad Indianapolis means becoming part of a respected luxury brand with global recognition and a dedication to delivering memorable guest experiences.

The hotel is currently seeking a Catering Sales Manager to join its Catering and Events Team. This role represents an excellent opportunity for a dedicated professional to advance their career within an internationally recognized luxury hospitality brand. The Catering Sales Manager will focus on developing and maintaining client relationships across various market segments, including local corporate accounts, associations, weddings, galas, and other social events. This position involves both sales initiatives and event service responsibilities, requiring a dynamic individual who can effectively balance client acquisition with flawless event execution. The ideal candidate will have a minimum of two years of experience in sales and event service and possess comprehensive knowledge of event operations. Specific experience managing weddings is a critical requirement, highlighting the importance of understanding the nuances and detail-oriented demands of such high-profile social events.

In this role, the Catering Sales Manager will engage in cultivating new business opportunities by soliciting client relationships, crafting bespoke proposals, and negotiating contracts to close new sales. Maintaining and nurturing strong ties with existing corporate and social accounts will be key to securing repeat business and fostering long-term loyalty. The Manager will also design creative and appealing menus and event concepts that not only meet client expectations but also maximize revenue and elevate the overall guest experience. Beyond sales, this role requires meticulous coordination of event documentation and logistics while acting as the principal client contact to ensure seamless transitions throughout all phases of event planning and execution. Strong leadership skills are also essential, as the Manager will provide guidance, direction, and coaching to team members, ensuring consistently high service standards.

Hilton's core values deeply inform this position, emphasizing a passion for hospitality, acting with integrity, inspiring leadership, teamwork, ownership, and a sense of urgency. These values guide the team in delivering exceptional service daily and creating warm, memorable experiences for every guest. Candidates who join Conrad Indianapolis will not only be advancing their careers with a luxury brand but will also benefit from Hilton's robust support system including outstanding travel benefits, financial security programs, personalized caregiving, and mental health resources. This commitment to employee wellbeing ensures that team members are equipped to succeed professionally and personally. The hospitality culture at Conrad Indianapolis and Hilton at large is award-winning and globally recognized, making this an exciting and rewarding career opportunity at the intersection of luxury, service, and community.

Job Requirements

  • Minimum of a high school diploma or equivalent
  • Two or more years of relevant experience in catering sales or event management
  • Proven track record in wedding event coordination
  • Ability to work flexible hours including evenings and weekends
  • Strong customer service skills
  • Excellent negotiation and sales skills
  • Proficiency with event management software
  • Ability to manage multiple projects simultaneously
  • Strong leadership abilities
  • Must be able to handle high-pressure situations with professionalism

Job Qualifications

  • At least two years of experience in sales and event service
  • Strong understanding of event operations
  • Proven sales skills
  • Experience with weddings and social events
  • Excellent interpersonal and communication skills
  • Ability to negotiate contracts effectively
  • Leadership skills and ability to coach a team
  • Proficiency in event management software
  • Strong organizational and multitasking abilities

Job Duties

  • Grow catering market segments by soliciting new client relationships, developing proposals, and negotiating contracts to close new business
  • Cultivate client relationships to maintain strong connections with existing corporate and social accounts and secure repeat business
  • Create exceptional experiences by designing creative menus and catered events that maximize revenue and elevate the guest experience
  • Oversee event coordination by managing event documentation and facilitating seamless transitions throughout pre-event, event, and post-event phases
  • Serve as primary client contact to ensure smooth execution, proactive issue resolution, and an exceptional event experience
  • Guide team performance by communicating client requirements, providing direction, and offering feedback and coaching to ensure consistent, high-level service
  • Collaborate with food and beverage outlets and other hotel departments to ensure comprehensive event success

Job Criteria

Experience

Mid Level (3-7 years)


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