Catering Sales Manager

HHM Hotels is a distinguished hospitality organization known for its commitment to excellence in service, quality, and guest satisfaction. With a portfolio of upscale hotels, HHM Hotels has established a reputation for providing exceptional hospitality experiences to both business and leisure travelers. The company prides itself on its core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. These values guide the company’s approach to customer service and employee engagement, fostering a dynamic and supportive work environment. HHM Hotels emphasizes career growth, offering clear development paths and opportunities for advancement within the hospitality industry.

The role of Catering Sales Manager is a crucial position within HHM Hotels, aimed at achieving catering department goals by selling and servicing banquet and meeting functions. This role requires a hands-on approach to sales, client service, and team leadership, making it essential for creating memorable events that exceed client expectations. The Catering Sales Manager is responsible for overseeing all catering sales activities targeted towards both existing and new corporate and social markets, ensuring revenue growth, and maintaining high standards of service.

This position involves interviewing, selecting, training, scheduling, coaching, and supporting associates to ensure they perform in line with HHM’s brand and hotel standards. The manager also takes a lead role in soliciting new business through prospecting calls and outside client visits, emphasizing proactive client engagement. By maximizing revenue through the effective sale of all facets of the hotel’s offerings, the Catering Sales Manager plays a pivotal role in driving the hotel’s financial success.

Account management is another core component of the role, requiring meticulous attention to detail in handling accounts, preparing banquet event orders (BEOs), and group resumes. The Catering Sales Manager is also tasked with preparing client presentations and entertaining clients as necessary to secure new business. This role demands excellent communication skills, both verbal and written, to provide clear direction to staff and maintain high levels of client satisfaction.

The Catering Sales Manager must also uphold safe work practices, following MSDS and OSHA standards, ensuring a safe environment for both staff and guests. Flexibility in work schedule is essential, as the position may require working on holidays, weekends, and extended hours. Physical demands include standing for prolonged periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

HHM Hotels promotes career advancement with a defined growth path from Sales Manager to Director of Sales and further to Regional Director of Sales. This progression reflects the hotel's dedication to professional development and leadership cultivation within its team. Candidates with an associate or bachelor’s degree in Hospitality or a related field and a proven track record in catering and banquet sales are highly preferred. Overall, the Catering Sales Manager role offers a dynamic and rewarding opportunity for driven sales professionals seeking to grow their careers in the hospitality industry.