Catering Sales Manager

Omni Providence Hotel is a distinguished landmark hotel situated in the vibrant city of Providence, Rhode Island. This hotel enjoys a prime location attached to the Rhode Island Convention Center, Amica Mutual Pavilion, and the premier Providence Place Mall, offering guests unparalleled access to the city's historic sights and diverse dining experiences. As a well-established convention hotel, Omni Providence prides itself not only on its beautiful facilities but also on the exceptional workforce that distinguishes it from other hotels in the region. The hotel fosters a culture that emphasizes professional growth and learning within a stimulating and enjoyable environment. Omni strongly advocates for internal promotions, leading to a team with a solid foundation in hospitality and a diverse cultural background representing various countries around the world. This multicultural environment enriches both the professional and personal development of its associates. The full-time staff members are offered a comprehensive benefits package, but the greatest advantage provided by Omni Providence is the opportunity for career advancement and development.

The role of Sales Manager - Catering at Omni Providence Hotel is pivotal in driving the hotel's catering revenue through strategic prospecting and client relationship management. This position demands a proactive sales approach focused on achieving specific revenue goals as set by the Director of Sales & Marketing. The Sales Manager is responsible for identifying and cultivating new business opportunities across assigned catering market segments and local businesses. They must expertly manage in-house wedding bookings, maintain in-depth knowledge of all hotel services including front desk, reservations, room service, and catering, and effectively merchandise function spaces to maximize room rental opportunities. Timely and detailed proposal and contract delivery within 24 hours is a crucial aspect of this role.

Additional responsibilities include active involvement in industry-related activities and trade organizations to foster networking opportunities. The Sales Manager closely monitors service boards for new business leads, prepares for client arrivals by reviewing banquet event orders and ensuring the accuracy of block space in the Delphi system, and maintains thorough client and booking files. Interdepartmental coordination is key, requiring smooth transitions of sales files to conference service teams and participation in pre-conference meetings. The role involves building strong client relationships through entertainment and communication, managing client activities during their stay, and spearheading forecasting and sales meetings to uphold high standards of professionalism. Furthermore, the Sales Manager plays a consultative role, recommending improvements to hotel facilities and services and mentoring administrative assistant staff to align with future goals. Regular competitive analysis and reporting are also part of the role to maintain a competitive edge in the market. This comprehensive sales position offers the opportunity to directly influence the hotel's success in the catering market while fostering a collaborative team environment alongside skilled colleagues who are passionate about hospitality excellence.