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Catering Sales Manager

Job Overview

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Employment Type

Full-time
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
hospital indemnity
critical illness insurance
accident insurance

Job Description

Sonesta International Hotels is a prominent and dynamic hospitality company recognized as the 8th largest hotel company in the United States and continuing to expand rapidly. With a rich and diverse portfolio comprising over 1,000 properties owned, managed, and franchised across eight countries, Sonesta offers an epic blend of full-service and focused hotels located in major cities. This wide-ranging portfolio enables Sonesta to provide exceptional hospitality wherever guests choose to stay. The company is deeply committed to the human side of hospitality, focusing on delivering service with passion, loyalty with purpose, and creating experiences that truly connect with guests. This customer-centric approach has earned Sonesta a strong reputation for quality, value, and amazing hospitality across all its properties.

The Catering Sales Manager role at Sonesta International Hotels plays a vital part in the growth and success of the social catering business. Responsible for driving social catering sales, the manager develops new business opportunities in this segment while acting as a key liaison between clients and various operating departments. The role demands a proactive approach to fostering client relationships to generate repeat business and guarantee the successful organization and execution of all catering events. The Catering Sales Manager will also be responsible for preparing and presenting persuasive sales presentations, negotiating and finalizing contracts, managing banquet event orders (BEOs), and coordinating with other departments to ensure smooth event operations.

Operating primarily in an office environment, the position requires a flexible individual capable of working ten to twelve-hour shifts including weekends and holidays when necessary. Physical demands are moderate, involving light work such as standing or sitting for extended periods and occasional lifting or moving objects weighing up to 20 pounds. This role requires high creativity and a strong knowledge of food and beverage products, along with excellent interpersonal and organizational skills. Experience using hotel management software such as Delphi and Opera PMS is a plus.

Employment with Sonesta comes with a competitive benefits package that includes medical, dental, and vision insurance, health savings account with company match, 401(k) retirement plan with company match, paid vacation and sick days, hotel discounts, educational assistance, paid parental leave, life insurance, disability insurance, and various employee perks. Sonesta fosters an inclusive work environment and is an equal opportunity employer, committed to diversity and non-discrimination in all aspects of employment. This role offers a unique opportunity to be part of a leading hospitality brand that prioritizes quality service and guest satisfaction while encouraging personal and professional growth.

Job Requirements

  • High school diploma or equivalent
  • minimum of 5 years social catering sales experience
  • proven track record in sales and interpersonal skills
  • ability to create special themes and menus
  • strong creativity for service improvements
  • strong food and beverage product knowledge
  • excellent communication skills
  • excellent customer service and interpersonal skills
  • strong organizational skills and attention to detail
  • analytical and problem-solving skills
  • ability to work flexible hours including weekends and holidays
  • ability to stand or sit for extended periods and lift up to 20 pounds occasionally

Job Qualifications

  • High school degree or equivalent
  • college coursework in related field preferred
  • minimum of 5 years social catering sales experience in a luxury food and beverage environment
  • sales experience in a hotel preferred
  • excellent verbal and written communication skills
  • excellent interpersonal and customer service skills
  • strong knowledge of food and beverage products and current industry trends
  • excellent organizational skills and attention to detail
  • strong analytical and problem-solving abilities
  • ability to prioritize and organize work assignments
  • proficiency with Microsoft Office Suite or related software
  • knowledge of Delphi and Opera PMS a plus

Job Duties

  • Achieve personal, team, and hotel catering revenue goals
  • prepare and present effective and persuasive presentations to prospective clients
  • negotiate, prepare, write and submit contracts in a timely manner
  • engage with clients and collaborate with key members of the food and beverage team to ensure complete guest satisfaction
  • inspect banquet and meeting space regularly and make necessary recommendations for repairs and improvements
  • review event sheets and banquet event orders
  • develop revenue forecasts and make revisions and adjustments as necessary
  • create special themes and develop attractive menus
  • prepare and distribute all banquet event orders
  • attend daily banquet event order meetings
  • coordinate functions and activities with other department heads as appropriate and communicate the meeting/event planner’s needs to the appropriate staff
  • accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders
  • check function/event room set ups prior to client arrival, ensuring all details agree with client’s requirement and hotel standards
  • ensure deficiencies are corrected by appropriate personnel
  • arrange and conduct special events, site inspections, and off-site presentations for potential clients
  • maintain high standards of personal appearance and grooming
  • perform any other job-related duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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