Catering Sales Manager

Pyramid Global Hospitality is a premier hospitality management company that oversees a diverse portfolio of more than 200 hotels and resorts with over 18,000 associates throughout the United States, Caribbean, and Europe. The company operates several well-known brands, including Benchmark Resorts & Hotels, Axiom Hospitality in Europe, and PYRAMIDWORKS, which focuses on integrated workplace and facilities services. Pyramid combines a global presence with a personalized approach to hospitality, emphasizing exceptional service, operational excellence, and enduring partnerships. With corporate offices in Boston, Texas, and London, Pyramid is widely recognized for its commitment to associate development, guest satisfaction, and community engagement. The company has been honored by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle as one of the best places to work, reflecting its positive corporate culture and dedication to people-centric business practices. Travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report further underscore the high standards Pyramid upholds for hospitality and service quality.

The available position is based at the DoubleTree By Hilton Hotel Manchester Downtown, a distinguished property within Pyramid's growing portfolio of 100 hotels representing all major brands. The DoubleTree stands out in the Manchester, New Hampshire area for its robust wage package, excellent benefits including a matching 401K plan, professional development opportunities, generous bonuses, and travel perks. This full-time Commercial Catering Sales role offers a salary range of $65,000 to $70,000 annually based on experience. The incumbent will play a crucial role in delivering outstanding service and memorable guest experiences while contributing to the financial success and growth of the property. The role provides an excellent opportunity for professionals with a passion for hospitality to engage in meaningful work, develop their careers, and be part of a supportive, employee-focused environment.

As a Commercial Catering Sales specialist, you will be responsible for managing all aspects of catering inquiries and event bookings, from initial contact through successful event execution. This includes responding to telephone, email, and walk-in requests, converting inquiries to confirmed events, maintaining strong client relationships, and staying alert to local market opportunities. You will also coordinate logistics with operational teams such as Banquets, Culinary, Audio-Visual, and vendor services to ensure flawless event delivery that meets or exceeds guest expectations. Administrative responsibilities include maintaining accurate sales records and documentation within the property’s sales and catering system, monitoring compliance with hotel policies, and supporting revenue growth through targeted business development strategies. You will also uphold a high standard of professionalism and hospitality as the principal point of contact for clients, ensuring each event is executed with excellence and attention to detail.

This is a dynamic role that calls for strong communication and organizational skills, a customer-service mindset, and the ability to multitask efficiently in a fast-paced hospitality environment. The successful candidate will also contribute to safety and compliance efforts by adhering to workplace safety standards and reporting concerns promptly. Working weekends occasionally is required, reflecting the nature of the hospitality industry and its need for flexible staffing. The DoubleTree By Hilton Hotel Manchester Downtown and Pyramid Global Hospitality offer a rewarding work environment where associates are empowered to learn, grow, and succeed within a nationally recognized hospitality company committed to diversity, inclusion, and professional excellence.