Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
matching 401k plan
Professional Development
generous bonuses
Travel perks
Job Description
DoubleTree Manchester Downtown is a prestigious hotel located in the heart of Manchester, New Hampshire. It operates under the Pyramid Global Hospitality group, a company recognized for its strong commitment to a People First culture. Pyramid Global Hospitality is dedicated to fostering an inclusive, supportive, and dynamic work environment that emphasizes diversity, growth, employee wellbeing, and professional development across its expansive portfolio of over 230 properties worldwide. As part of this esteemed hospitality group, DoubleTree Manchester Downtown offers its employees an enriching career pathway backed by competitive benefits, ongoing training, and opportunities for upward mobility. The hotel prides itself on exceeding industry standards and delivering exceptional guest experiences through the dedication and professionalism of its staff.
This role focuses on the Catering Sales and Event Coordination segment of the DoubleTree By Hilton Hotel Manchester Downtown. Employed by Pyramid Global Hospitality, candidates will engage directly with clients, coordinate event details, and support sales efforts aimed at enhancing catering services and overall revenue. This position offers a robust wage package, comprehensive benefits including health insurance, retirement plans with matching 401K, paid time off, generous bonuses, travel perks, and professional development opportunities. The role encourages teamwork, learning, and the growth of an individual’s skillset within a supportive and experienced team environment.
The Catering Sales and Event Coordinator will play an integral role in delivering outstanding service and crafting memorable events. Responsibilities include managing inquiries for catering and event services via multiple communication channels, assisting in the sales process to convert leads into booked events, and maintaining strong client relationships to promote repeat business. The coordinator will also coordinate event logistics closely with banquet, culinary, audio-visual, and equipment vendors to ensure all aspects of events are flawlessly executed according to client expectations and operational standards.
This position requires detailed administrative support such as maintaining organized sales files, inputting and updating event details in the sales and catering system (e.g., Delphi), and monitoring compliance with company policies. It also involves supporting revenue generation through strategic input on market segment expansion, menu enhancement, and check increase opportunities. A key aspect of this role is maintaining exceptional guest relations and consistently upholding service excellence during events.
Safety and operational compliance are also paramount, requiring adherence to all workplace safety standards and prompt reporting of any concerns. Pyramid Global Hospitality’s dedication to employee care reflects in its culture and benefits, ensuring that the Catering Sales and Event Coordinator role not only contributes to the company’s success but also supports an individual’s professional journey in hospitality.
This role focuses on the Catering Sales and Event Coordination segment of the DoubleTree By Hilton Hotel Manchester Downtown. Employed by Pyramid Global Hospitality, candidates will engage directly with clients, coordinate event details, and support sales efforts aimed at enhancing catering services and overall revenue. This position offers a robust wage package, comprehensive benefits including health insurance, retirement plans with matching 401K, paid time off, generous bonuses, travel perks, and professional development opportunities. The role encourages teamwork, learning, and the growth of an individual’s skillset within a supportive and experienced team environment.
The Catering Sales and Event Coordinator will play an integral role in delivering outstanding service and crafting memorable events. Responsibilities include managing inquiries for catering and event services via multiple communication channels, assisting in the sales process to convert leads into booked events, and maintaining strong client relationships to promote repeat business. The coordinator will also coordinate event logistics closely with banquet, culinary, audio-visual, and equipment vendors to ensure all aspects of events are flawlessly executed according to client expectations and operational standards.
This position requires detailed administrative support such as maintaining organized sales files, inputting and updating event details in the sales and catering system (e.g., Delphi), and monitoring compliance with company policies. It also involves supporting revenue generation through strategic input on market segment expansion, menu enhancement, and check increase opportunities. A key aspect of this role is maintaining exceptional guest relations and consistently upholding service excellence during events.
Safety and operational compliance are also paramount, requiring adherence to all workplace safety standards and prompt reporting of any concerns. Pyramid Global Hospitality’s dedication to employee care reflects in its culture and benefits, ensuring that the Catering Sales and Event Coordinator role not only contributes to the company’s success but also supports an individual’s professional journey in hospitality.
Job Requirements
- Strong computer skill required
- Previous sales experience required
- Working and occasional Saturday or Sunday required
Job Qualifications
- High school diploma or equivalent required
- College degree in Hospitality Management, Business, or related field preferred
- 1-2 years of experience in hospitality, catering, events, or hotel operations required
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Customer-service oriented with a hospitality mindset
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to learn and utilize sales and catering systems such as Delphi
Job Duties
- Respond to telephone, email, and walk-in inquiries regarding catering services and event bookings
- Assist in selling catering services and converting inquiries into confirmed events
- Maintain strong relationships with clients and event planners to ensure satisfaction and repeat business
- Stay informed about local organizations, corporate groups, and community events to identify potential catering opportunities
- Prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation
- Coordinate event logistics with operational teams including banquets, culinary (executive chef), audio-visual, equipment rentals, event vendors
- Ensure all event details are communicated clearly and executed according to client expectations
- Maintain accurate and organized catering sales files and electronic documentation
- Ensure all event information is properly recorded and stored within the property’s sales and catering system (Delphi or equivalent)
- Monitor event details to ensure compliance with resort policies and procedures
- Support revenue generation by recommending strategies to attract new market segments, increase average checks, enhance catering menus and offerings
- Provide feedback to the Director of Catering regarding potential profit improvement opportunities
- Maintain a high level of professionalism and service when interacting with guests and clients
- Ensure events are executed to Saddlebrook’s standards of hospitality and service
- Remain attentive, courteous, and helpful to guests at all times
- Follow all workplace safety standards
- Report unsafe conditions or concerns to the Director of Catering immediately
- Ensure compliance with resort policies and operational procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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