Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
DoubleTree by Hilton Hotel Santa Ana-Orange County Airport is a distinguished hospitality establishment that prides itself on delivering exceptional guest experiences and fostering a supportive team environment. As part of the renowned Hilton brand, DoubleTree is recognized worldwide for its commitment to high-quality service, comfort, and welcoming atmospheres. Located strategically near the Orange County Airport, this hotel serves both business travelers and tourists, offering a sophisticated blend of convenience and luxury. DoubleTree by Hilton Hotel Santa Ana-Orange County Airport emphasizes a proactive approach to guest services, ensuring that every interaction leaves a positive, memorable impression. The team culture here values collaboration, professionalism, and a dedication to exceeding guest expectations at every opportunity. Employees find themselves in a dynamic and engaging workplace where they are truly valued and encouraged to develop their careers within the hospitality industry.
Pacific Hospitality Group, the owner/operator of the hotel, brings a family-focused philosophy to its operations. With a strong commitment to long-term growth and community involvement, Pacific Hospitality Group operates with integrity, compliance, and a customer-centered approach. The company fosters principled entrepreneurship and promotes values such as humility, respect, and fulfillment, permeating through every facet of the hotel’s culture. By joining DoubleTree by Hilton Hotel Santa Ana-Orange County Airport, team members become part of a broader vision to enrich lives by offering meaningful experiences and giving back to the community. This focus on sustainable business practices and employee growth positions the hotel as an attractive employer for hospitality professionals who desire career advancement and a rewarding work environment.
The Sales Manager role at DoubleTree by Hilton Hotel Santa Ana-Orange County Airport is a vital position responsible for actively growing the hotel's business profile by identifying and capturing new revenue opportunities. This role demands a high level of interpersonal and communication skills, with an emphasis on building long-term client relationships. The Sales Manager proactively seeks new business through networking, attending industry trade shows, and engaging with prospective clients such as groups, travel agents, and travel managers. By researching market trends and competitor activities, the Sales Manager develops tailored sales strategies that effectively capitalize on evolving client needs.
This position requires someone who can competently handle all phases of the sales cycle—from prospecting and presentations to contract negotiation and client servicing. Key responsibilities include responding to requests for proposals (RFPs), developing function plans covering space, menus, and décor, and maintaining meticulous client records in the hotel’s computer system. The Sales Manager is also expected to participate in local community events and sales blitzes, enhancing the hotel’s visibility and reputation. Additionally, this role supports guest satisfaction by coordinating special VIP requests and resolving complaints within the scope of authority.
Ideal candidates will possess at least two years of relevant catering or event sales experience within similar sized hotels or resorts, preferably with exposure to multicultural events and weddings. A high school diploma or GED is required, with a bachelor’s degree in hospitality being highly desirable. The job necessitates proficiency with Microsoft Office applications, a working knowledge of sales techniques, and an ability to work flexible schedules including holidays and weekends as required by hotel business demands. A polished professional appearance and demeanor, combined with excellent negotiation skills and the ability to remain calm in high-pressure situations, will lead to success in this role.
This Sales Manager position offers a rewarding opportunity for candidates who are passionate about hospitality sales and eager to contribute to a team-focused environment where guest satisfaction is paramount. Embracing DoubleTree by Hilton Hotel Santa Ana-Orange County Airport’s values not only enables the candidate to thrive professionally but also to play a significant role in the continued growth and community impact of this respected hotel.
Pacific Hospitality Group, the owner/operator of the hotel, brings a family-focused philosophy to its operations. With a strong commitment to long-term growth and community involvement, Pacific Hospitality Group operates with integrity, compliance, and a customer-centered approach. The company fosters principled entrepreneurship and promotes values such as humility, respect, and fulfillment, permeating through every facet of the hotel’s culture. By joining DoubleTree by Hilton Hotel Santa Ana-Orange County Airport, team members become part of a broader vision to enrich lives by offering meaningful experiences and giving back to the community. This focus on sustainable business practices and employee growth positions the hotel as an attractive employer for hospitality professionals who desire career advancement and a rewarding work environment.
The Sales Manager role at DoubleTree by Hilton Hotel Santa Ana-Orange County Airport is a vital position responsible for actively growing the hotel's business profile by identifying and capturing new revenue opportunities. This role demands a high level of interpersonal and communication skills, with an emphasis on building long-term client relationships. The Sales Manager proactively seeks new business through networking, attending industry trade shows, and engaging with prospective clients such as groups, travel agents, and travel managers. By researching market trends and competitor activities, the Sales Manager develops tailored sales strategies that effectively capitalize on evolving client needs.
This position requires someone who can competently handle all phases of the sales cycle—from prospecting and presentations to contract negotiation and client servicing. Key responsibilities include responding to requests for proposals (RFPs), developing function plans covering space, menus, and décor, and maintaining meticulous client records in the hotel’s computer system. The Sales Manager is also expected to participate in local community events and sales blitzes, enhancing the hotel’s visibility and reputation. Additionally, this role supports guest satisfaction by coordinating special VIP requests and resolving complaints within the scope of authority.
Ideal candidates will possess at least two years of relevant catering or event sales experience within similar sized hotels or resorts, preferably with exposure to multicultural events and weddings. A high school diploma or GED is required, with a bachelor’s degree in hospitality being highly desirable. The job necessitates proficiency with Microsoft Office applications, a working knowledge of sales techniques, and an ability to work flexible schedules including holidays and weekends as required by hotel business demands. A polished professional appearance and demeanor, combined with excellent negotiation skills and the ability to remain calm in high-pressure situations, will lead to success in this role.
This Sales Manager position offers a rewarding opportunity for candidates who are passionate about hospitality sales and eager to contribute to a team-focused environment where guest satisfaction is paramount. Embracing DoubleTree by Hilton Hotel Santa Ana-Orange County Airport’s values not only enables the candidate to thrive professionally but also to play a significant role in the continued growth and community impact of this respected hotel.
Job Requirements
- High school diploma or GED
- Two or more years of catering/event sales experience in a similar sized hotel or resort
- Ability to sell public space, food and beverage, and function planning services
- Strong negotiation and closing skills
- Ability to maintain guest satisfaction
- Ability to work flexible schedules including holidays, weekends and alternate shifts
- Proficiency with MS Office
- Professional appearance
- Ability to remain calm and solve problems in high pressure situations
- Ability to use discretion with sensitive information
Job Qualifications
- High school diploma or general education degree (GED) or equivalent combination of education and experience
- Bachelor’s degree in Hospitality desired
- Two or more years of related catering/event sales experience in a hotel, resort or winery operation
- Experience working with multicultural weddings or events desired
- Knowledge of cost control measures related to events and meetings
- Solid knowledge of hotel service standards, guest relations and etiquette
- Ability and experience in a high volume, time-sensitive sales environment
- Ability to follow and maintain effective sales processes
- Strong sales techniques with skills in negotiation and closing sales
- Strong communication and interpersonal skills
- Ability to solve problems and remain calm under pressure
- Working knowledge of MS Office applications and ability to learn hotel systems
- Proficiency with DELPHI preferred
- Professional appearance and demeanor
Job Duties
- Actively solicits new business opportunities through prospecting new customers including groups, travel managers, travel agents and consumers
- Uses network channels to open doors to new customers
- Participates in industry related organizations, trade shows, community events and sales blitzes
- Develops long-term relationships with clients or potential clients by maintaining consistent verbal and written communications
- Analyzes business requirements, researches market trends and responds to RFPs
- Prepares function planning details such as space, menus and decor
- Maintains detailed client information in computer systems
- Attends business review meetings and conducts familiarization trips
- Responds to guest inquiries and coordinates special arrangements
- Resolves guest complaints within scope of authority and reports unusual events to management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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