Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
DoubleTree by Hilton Hotel Santa Ana-Orange County Airport is a renowned hospitality establishment that prioritizes delivering exceptional guest experiences through proactive service and personalized attention. As part of the esteemed Hilton brand, this hotel combines the warmth of DoubleTree's welcoming atmosphere with the trusted standards of Hilton, providing guests with a memorable stay characterized by comfort and quality. Located conveniently near the Orange County Airport, the property attracts a diverse clientele, including business travelers, tourists, and local event attendees, making it a vibrant hub for hospitality and events in the region.
Pacific Hospitality Group, the owner and operator behind this hotel, brings a unique approach centered around family values, integrity, and long-term growth. Their commitment to enriching lives through memorable experiences and strong community engagement supports the hotel's mission to offer outstanding service and value. This owner/operator model emphasizes sustainable growth and principled entrepreneurship, creating a stable yet dynamic work environment for team members.
The role offered at DoubleTree by Hilton Hotel Santa Ana-Orange County Airport is a pivotal position in the hotel's sales and catering department focused on generating new business opportunities and managing client relationships. The successful candidate will be responsible for actively soliciting new business through various channels including groups, travel managers, and consumers, utilizing a network of contacts and attending industry events such as trade shows and community functions to foster business growth. They will research market trends, respond to requests for proposals (RFPs), and plan event details in collaboration with clients and hotel management, ensuring each event is executed to high standards.
This role demands a proactive and sociable sales professional who can build and maintain long-term relationships with clients, provide superior customer service, and effectively communicate all aspects of event and catering services offered by the hotel. Alongside conducting presentations, pre-event meetings, and sales blitzes, the candidate will also oversee data management related to clients and coordinate with other hotel departments to ensure flawless event delivery. The position involves working in a fast-paced, time-sensitive environment, requiring adaptability and strong problem-solving skills to address client concerns and manage unexpected situations.
Candidates stepping into this role will be supported by a company culture that values ethical conduct, customer focus, and team fulfillment. The hotel operates on varying schedules to meet business needs, including weekends, holidays, and alternate shifts, demanding flexibility and dedication. The employment type is typically full-time, reflecting the comprehensive responsibilities and commitment required to excel in this rewarding hospitality career. Those interested in growing their careers within the hospitality industry will find this role offers excellent opportunities to expand professional skills, develop a broad network, and contribute meaningfully to guest satisfaction and hotel success.
Pacific Hospitality Group, the owner and operator behind this hotel, brings a unique approach centered around family values, integrity, and long-term growth. Their commitment to enriching lives through memorable experiences and strong community engagement supports the hotel's mission to offer outstanding service and value. This owner/operator model emphasizes sustainable growth and principled entrepreneurship, creating a stable yet dynamic work environment for team members.
The role offered at DoubleTree by Hilton Hotel Santa Ana-Orange County Airport is a pivotal position in the hotel's sales and catering department focused on generating new business opportunities and managing client relationships. The successful candidate will be responsible for actively soliciting new business through various channels including groups, travel managers, and consumers, utilizing a network of contacts and attending industry events such as trade shows and community functions to foster business growth. They will research market trends, respond to requests for proposals (RFPs), and plan event details in collaboration with clients and hotel management, ensuring each event is executed to high standards.
This role demands a proactive and sociable sales professional who can build and maintain long-term relationships with clients, provide superior customer service, and effectively communicate all aspects of event and catering services offered by the hotel. Alongside conducting presentations, pre-event meetings, and sales blitzes, the candidate will also oversee data management related to clients and coordinate with other hotel departments to ensure flawless event delivery. The position involves working in a fast-paced, time-sensitive environment, requiring adaptability and strong problem-solving skills to address client concerns and manage unexpected situations.
Candidates stepping into this role will be supported by a company culture that values ethical conduct, customer focus, and team fulfillment. The hotel operates on varying schedules to meet business needs, including weekends, holidays, and alternate shifts, demanding flexibility and dedication. The employment type is typically full-time, reflecting the comprehensive responsibilities and commitment required to excel in this rewarding hospitality career. Those interested in growing their careers within the hospitality industry will find this role offers excellent opportunities to expand professional skills, develop a broad network, and contribute meaningfully to guest satisfaction and hotel success.
Job Requirements
- High school diploma or general education degree (GED)
- two or more years of related catering/event sales experience
- knowledge of hotel service standards, guest relations and etiquette
- strong sales techniques and ability to negotiate and close sales
- ability to present sales options effectively through verbal and telephone interactions
- strong communication and interpersonal skills
- working knowledge of MS Office applications
- flexibility to work varying schedules including holidays, weekends and alternate shifts
- maintain a clean appearance and professional demeanor
Job Qualifications
- High school diploma or general education degree (GED), or equivalent combination of education and experience
- bachelor’s degree in hospitality desired
- two or more years of related catering/event sales experience in a similar sized hotel/resort or winery operation
- experience working with multi-cultural weddings or events desired
- knowledge of cost control measures (i.e. labor, food and beverage and materials) involved with events and meetings desired
- possess solid knowledge of hotel service standards, guest relations and etiquette
- ability and experience in successfully selling and working in a high volume, time sensitive environment
- ability to learn, follow and maintain effective sale processes designed to attain maximum revenue while ensuring adherence to established operating criteria
- strong knowledge of sales techniques with strong skills and ability to negotiate and close sales
- requires ability to determine needs of customers and persuasively present sales options through verbal face-to-face and telephone interactions
- must be able to create and effectively provide sales presentations and materials to potential customers
- contacts sometimes contain confidential/sensitive information so requires ability to use discretion
- must demonstrate positive attitude and professional demeanor
- requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction
- uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation
- requires working knowledge of MS Office applications and ability to learn and use telephone and computer systems used at the hotel
- proficiency with DELPHI preferred
- must maintain a clean appearance and professional demeanor
Job Duties
- Actively solicit new business opportunities through prospecting new customers including groups, travel managers, travel agents and consumers
- use network channels to open doors to new customers
- research information on market and trends and the clients supporting those markets locally
- participate in industry related organizations
- attend trade shows, community events and industry meetings to develop business
- make onsite and field presentations to prospective clients
- participate in pre-event meetings, training and other sales-related meetings as required
- develop long-term relationships with clients or potential clients by maintaining consistent verbal and written communications and providing good customer service
- analyze requirements of business opportunities
- respond to RFPs
- outline available hotel space, menus and facilities
- quote prices
- meet with clients and hotel department managers to plan function details, space requirements, food service and decor
- prepare correspondence to customers, internal booking reports and client data
- maintain detailed information about clients and prospective clients and enter data into propertys computer systems
- attend Business Review Meetings
- research new companies
- create and implement direct mailing campaigns
- conduct familiarization trips
- participate in local community to develop business
- respond to guest inquiries and coordinate special arrangements and requests
- resolve guest complaints within scope of authority, otherwise refer the matter to upper management
- notify supervisor and/or Security of all unusual events or circumstances
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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