Catering Sales Manager

Santa Ana, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

Paid holidays

Job Description

DoubleTree by Hilton Hotel Santa Ana-Orange County Airport is a renowned hospitality establishment that prioritizes delivering exceptional guest experiences through proactive service and personalized attention. As part of the esteemed Hilton brand, this hotel combines the warmth of DoubleTree's welcoming atmosphere with the trusted standards of Hilton, providing guests with a memorable stay characterized by comfort and quality. Located conveniently near the Orange County Airport, the property attracts a diverse clientele, including business travelers, tourists, and local event attendees, making it a vibrant hub for hospitality and events in the region.

Pacific Hospitality Group, the owner and operator behin... Show More

Job Requirements

High school diploma or general education degree (GED)
two or more years of related catering/event sales experience
knowledge of hotel service standards, guest relations and etiquette
strong sales techniques and ability to negotiate and close sales
ability to present sales options effectively through verbal and telephone interactions
strong communication and interpersonal skills
working knowledge of MS Office applications
flexibility to work varying schedules including holidays, weekends and alternate shifts
maintain a clean appearance and professional demeanor

Job Qualifications

High school diploma or general education degree (GED), or equivalent combination of education and experience
bachelor’s degree in hospitality desired
two or more years of related catering/event sales experience in a similar sized hotel/resort or winery operation
experience working with multi-cultural weddings or events desired
knowledge of cost control measures (i.e. labor, food and beverage and materials) involved with events and meetings desired
possess solid knowledge of hotel service standards, guest relations and etiquette
ability and experience in successfully selling and working in a high volume, time sensitive environment
ability to learn, follow and maintain effective sale processes designed to attain maximum revenue while ensuring adherence to established operating criteria
strong knowledge of sales techniques with strong skills and ability to negotiate and close sales
requires ability to determine needs of customers and persuasively present sales options through verbal face-to-face and telephone interactions
must be able to create and effectively provide sales presentations and materials to potential customers
contacts sometimes contain confidential/sensitive information so requires ability to use discretion
must demonstrate positive attitude and professional demeanor
requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction
uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation
requires working knowledge of MS Office applications and ability to learn and use telephone and computer systems used at the hotel
proficiency with DELPHI preferred
must maintain a clean appearance and professional demeanor

Job Duties

Actively solicit new business opportunities through prospecting new customers including groups, travel managers, travel agents and consumers
use network channels to open doors to new customers
research information on market and trends and the clients supporting those markets locally
participate in industry related organizations
attend trade shows, community events and industry meetings to develop business
make onsite and field presentations to prospective clients
participate in pre-event meetings, training and other sales-related meetings as required
develop long-term relationships with clients or potential clients by maintaining consistent verbal and written communications and providing good customer service
analyze requirements of business opportunities
respond to RFPs
outline available hotel space, menus and facilities
quote prices
meet with clients and hotel department managers to plan function details, space requirements, food service and decor
prepare correspondence to customers, internal booking reports and client data
maintain detailed information about clients and prospective clients and enter data into propertys computer systems
attend Business Review Meetings
research new companies
create and implement direct mailing campaigns
conduct familiarization trips
participate in local community to develop business
respond to guest inquiries and coordinate special arrangements and requests
resolve guest complaints within scope of authority, otherwise refer the matter to upper management
notify supervisor and/or Security of all unusual events or circumstances

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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