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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,000.00 - $50,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Miami Blue Lagoon is a renowned hotel that is part of the MCR portfolio, the third-largest hotel owner-operator in the United States. Since its founding in 2006, MCR has expanded its operations across 37 states and 106 cities, with a portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms. Hilton Miami Blue Lagoon benefits from MCR's vast expertise in operating hotels under top brands, including Hilton and Marriott, making it a premium destination for travelers seeking exceptional hospitality, world-class amenities, and a welcoming environment.
MCR prides itself on maintaining hotels that emphasize cleanliness, friendliness, and safety, ensuring... Show More
MCR prides itself on maintaining hotels that emphasize cleanliness, friendliness, and safety, ensuring... Show More
Job Requirements
- High school degree or equivalency with hotel/college training preferred
- Previous restaurant or hotel food and beverage experience preferred
- Solid understanding of banquet revenue generation
- Creative, proactive, and customer-oriented
- High energy and outgoing personality
- Strong organizational skills and attention to detail
- Diplomatic team player
- Excellent written and oral communication skills
- Proficient with Microsoft Office, event management software, and customer management platforms
- Excellent time management and multitasking abilities
- Self-motivated with a can-do attitude and hands-on approach
- Flexible to work varied schedules including nights, holidays, and weekends
Job Qualifications
- Bachelor's or associates degree preferred
- Experience in hospitality, service, or consumer-facing franchise preferred
- Positive attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Ability to evaluate and select among alternative courses of action quickly
- Ability to work well in high-pressure and stressful situations
- Effective listening and conflict resolution skills
- Ability to work with financial information and basic arithmetic
- Attention to detail and ability to meet deadlines
- Proficient in Windows operating systems, spreadsheets, and word processing
- Strong communication skills
- Ability to lead teams in providing friendly service
- Valid driver's license
- Must meet legal age to serve alcoholic beverages where required
- Basic market knowledge
- Minimum age of 18 years
- Flexible schedule availability including evenings, weekends, and holidays
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcome
- Work together as a team to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support all groups and events at the hotel
- Answer all incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests with a smile while cleaning
- Complete all operational checklists accurately and on time
- Ensure shift handover reports are accurate and timely
- Wear clean, approved uniform and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Exhibit a can-do attitude and willingness to go beyond traditional role
- Work collaboratively to create a positive environment
- Collaborate with operations team to develop event plans
- Lead and mentor team members in event strategies
- Grow client relationships through upselling and proactive service
- Plan and manage events from conception to completion including logistics and invoicing
- Follow MCR Events SOPs accurately
- Maintain accurate and organized file management using Delphi
- Identify and act on business opportunities
- Communicate effectively in verbal and written form
- Integrate customer feedback into service improvements
- Negotiate with clients on menus, bar setup, and room arrangements
- Understand the impact of banquet operations on hotel success
- Solve problems and suggest alternatives to arrangements
- Lead pre-event and post-event meetings
- Manage client budgets and group room blocks
- Adhere to all standards, policies, and procedures
- Celebrate team member contributions
- Participate in customer site inspections
- Act as liaison between salesperson and client
- Manage revenue and profitability related to events
- Forecast group sleeping rooms and event revenue
- Review billing and payments with clients
- Handle guest problems and complaints
- Set a positive example for guest relations
- Coordinate and communicate event details internally and externally
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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