Catering Sales Manager 2

Los Angeles, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $33.17 - $43.27

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

bonus eligible

Employee Discounts

Job Description

SLS Hotel a Luxury Collection Hotel Beverly Hills is a prestigious luxury hotel located at 465 S La Cienega Blvd, Los Angeles, California. As part of The Luxury Collection Hotels & Resorts by Marriott International, this hotel stands out for offering authentic and immersive experiences that capture the essence and unique cultural heritage of its location. With over a century of rich history originating from the CIGA brand established in 1906, The Luxury Collection represents a portfolio of more than 120 exclusive properties across 35 countries, dedicated to luxury travelers seeking timeless elegance, exceptional service, and memorable hospitality. The SLS Hotel Beverly Hills combines the charm of a high-end urban retreat with the vibrancy of Los Angeles, making it an iconic destination for guests seeking unparalleled accommodations and personalized experiences in the heart of Beverly Hills.

The role offered is a full-time Catering Sales Manager position within the Sales & Marketing category, reporting to management with a competitive pay range of $33.17 to $43.27 per hour. The Catering Sales Manager plays a pivotal role in driving revenue through proactive solicitation and management of catering sales opportunities. This position focuses intently on fostering and maintaining long-term value-based customer relationships that facilitate consistent achievement of sales objectives. As a key player in the hotel's catering sales operations, the individual is responsible for conducting all day-to-day activities related to catering sales, ensuring a seamless and timely turnover of business to Event Management for successful service delivery.

The Catering Sales Manager will actively engage in building and strengthening relationships with both new and existing clients through a variety of strategic activities such as sales calls, entertainment, familiarization trips, and participation in trade shows. They will also connect with the local community to expand the customer base and cultivate relationships with key internal and external stakeholders. In addition to relationship management, the role involves researching and developing new catering leads, participating in sales calls alongside the sales team to secure new business, and maximizing revenue by upselling catering opportunities.

Furthermore, the manager is tasked with understanding the market dynamics, including competitor analysis, economic trends, supply and demand factors, and leveraging this knowledge to close lucrative business opportunities that align with the hotel's location and revenue goals. The candidate will gain deep insights into the primary target customer groups and tailor business solutions to meet their specific needs and service expectations effectively.

Additional responsibilities include adherence to the brand's customer service standards and properties’ brand standards, setting a positive example for guest relations, and actively engaging with guests to obtain feedback to continually improve product quality and service levels. Marriott International is committed to equal opportunity employment and encourages a diverse workforce where associates' varied backgrounds and experiences are valued and celebrated. Individuals with a passion for exceptional hospitality and a commitment to excellence are encouraged to join this dynamic and globally recognized luxury brand.

Job Requirements

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
3 years experience in sales and marketing or related professional area
OR 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1 year of experience in sales and marketing or related professional area
excellent communication and interpersonal skills
strong negotiation and closing abilities
ability to work independently and as part of a team
proficiency in sales software and CRM tools
strong organizational and time management skills
availability to work full time
positive attitude and customer service orientation

Job Qualifications

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
3 years experience in sales and marketing or related professional area
OR 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1 year of experience in sales and marketing or related professional area

Job Duties

Proactively build and strengthen relationships with existing and new customers to enable future bookings
Develop relationships within community to strengthen and expand customer base for sales opportunities
Manage and develop relationships with key internal and external stakeholders
Provide accurate, complete and effective turnover to Event Management
Research and develop new leads for catering business
Participate in catering sales calls with members of sales team to acquire new business and/or close on business
Upsell each business opportunity to maximize revenue potential
Execute and support the operational aspects of business booked
Identify new business to achieve personal and location revenue goals
Understand overall market including competitors and economic trends
Close best opportunities for the location based on market conditions
Gain understanding of location’s primary target customer and service expectations
Execute brand’s Customer Service Standards and property’s Brand Standards
Set a positive example for guest relations
Interact with guests to obtain feedback on product quality and service levels