Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $26.44 - $34.62
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Relocation assistance
bonus eligibility
Career development opportunities
Employee Discounts
Job Description
The Ritz-Carlton Cleveland is a prestigious luxury hotel located in the heart of Cleveland, Ohio. As part of the global Marriott International portfolio, The Ritz-Carlton brand is synonymous with exceptional service, elegance, and quality. Recognized worldwide for setting the standard in luxury hospitality, The Ritz-Carlton Cleveland offers a distinguished environment where guests can experience comfort and personalized attention. The property is known for its exquisite accommodations, fine dining, and impeccable service, making it a prime destination for business travelers, tourists, and special events such as weddings and conferences.
At The Ritz-Carlton Cleveland, the commitment to the 'Gold Standards'—including the Employee Promise, Credo, and Service Values—forms the bedrock of the operation and culture. These standards inspire associates to deliver gracious and thoughtful service daily, fostering a workplace where creativity, compassion, and professionalism thrive. Marriott International, the parent company, emphasizes equal opportunity employment and values the unique backgrounds and talents of all associates, nurturing an inclusive and supportive environment that champions diversity.
The Catering Sales Manager at The Ritz-Carlton Cleveland plays a pivotal role in driving business growth through the solicitation and management of catering sales opportunities. This full-time, management-level position focuses on building and maintaining long-term relationships with customers to generate consistent sales outcomes. Offering a competitive pay range of $26.44 to $34.62 per hour, plus bonus eligibility and relocation assistance, this role is vital to sustaining and expanding the hotel’s catering business.
The role involves hands-on daily activities aimed at achieving personal sales goals while ensuring seamless turnover to the event management team for exceptional service delivery. The Catering Sales Manager will engage in proactive sales activities including research, lead generation, sales calls, trade shows, and community engagement. Understanding market trends, customer needs, and competitor strategies allows this manager to position the hotel’s offerings effectively to maximize revenue and close lucrative business deals.
In this dynamic role, the Catering Sales Manager will also uphold The Ritz-Carlton's Customer Service Standards and Brand Standards, representing the hotel positively both to clients and guests. Additionally, interaction with guests to gather feedback on product and service quality is essential to maintaining high levels of guest satisfaction and continuous improvement. This position offers an excellent opportunity for motivated professionals who seek to contribute meaningfully to a world-class luxury hotel brand while growing their careers in hospitality sales and marketing.
At The Ritz-Carlton Cleveland, the commitment to the 'Gold Standards'—including the Employee Promise, Credo, and Service Values—forms the bedrock of the operation and culture. These standards inspire associates to deliver gracious and thoughtful service daily, fostering a workplace where creativity, compassion, and professionalism thrive. Marriott International, the parent company, emphasizes equal opportunity employment and values the unique backgrounds and talents of all associates, nurturing an inclusive and supportive environment that champions diversity.
The Catering Sales Manager at The Ritz-Carlton Cleveland plays a pivotal role in driving business growth through the solicitation and management of catering sales opportunities. This full-time, management-level position focuses on building and maintaining long-term relationships with customers to generate consistent sales outcomes. Offering a competitive pay range of $26.44 to $34.62 per hour, plus bonus eligibility and relocation assistance, this role is vital to sustaining and expanding the hotel’s catering business.
The role involves hands-on daily activities aimed at achieving personal sales goals while ensuring seamless turnover to the event management team for exceptional service delivery. The Catering Sales Manager will engage in proactive sales activities including research, lead generation, sales calls, trade shows, and community engagement. Understanding market trends, customer needs, and competitor strategies allows this manager to position the hotel’s offerings effectively to maximize revenue and close lucrative business deals.
In this dynamic role, the Catering Sales Manager will also uphold The Ritz-Carlton's Customer Service Standards and Brand Standards, representing the hotel positively both to clients and guests. Additionally, interaction with guests to gather feedback on product and service quality is essential to maintaining high levels of guest satisfaction and continuous improvement. This position offers an excellent opportunity for motivated professionals who seek to contribute meaningfully to a world-class luxury hotel brand while growing their careers in hospitality sales and marketing.
Job Requirements
- 2-year degree from an accredited university OR 4-year bachelor’s degree
- Minimum 1 year experience in sales and marketing or related field
- Strong communication skills
- Ability to develop and maintain professional relationships
- Knowledge of hospitality industry preferred
- Ability to work full time
- Bonus eligibility
- Relocation assistance availability
- Proficiency in customer relationship management
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 1 year experience in sales and marketing or related professional area
- OR 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
- Proven ability to build and maintain strong customer relationships
- Strong communication and interpersonal skills
- Experience in executing sales strategies and closing business
- Knowledge of market trends, competitors, and customer needs
- Ability to work collaboratively with internal teams and external clients
- Familiarity with contract negotiation and proposal development
- Commitment to high standards of customer service
Job Duties
- Build and strengthen relationships with existing and new customers to enable future bookings
- Develop relationships within community to strengthen and expand customer base
- Manage and develop relationships with key internal and external stakeholders
- Provide accurate and effective turnover to Event Management
- Research and develop new leads for catering business
- Participate in sales calls with sales team to acquire new business or close business
- Execute and support operational aspects of booked business, including proposal generation, contract writing, and customer correspondence
- Identify new business to achieve personal and location revenue goals
- Understand market conditions, competitors, and customer base to close best opportunities
- Serve customers by understanding their business and offering effective solutions
- Execute brand's Customer Service Standards and property’s Brand Standards
- Set a positive example for guest relations
- Interact with guests to obtain feedback on product quality and service levels
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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