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Catering Sales /Conference Services Manager

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $34.00 - $36.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
401(k) Plan
Paid Time Off

Job Description

Pyramid Global Hospitality is a renowned hospitality company dedicated to fostering a supportive and inclusive work environment that places people at the heart of everything they do. With over 230 properties worldwide, Pyramid Global Hospitality stands as a leader in the industry, recognized for its commitment to diversity, growth, development, and employee wellbeing. The organization focuses on creating a People First culture that is deeply reflected in its approach to employee development programs, extensive employee benefits, and its dedication to building meaningful relationships within the team. Employees at Pyramid Global Hospitality have access to comprehensive health insurance, retirement plans including a 401(k) plan with company match, paid time off, and unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays, all designed to enrich their work-life balance and professional growth.

Hotel Murano, a distinguished property in the Pyramid Global Hospitality portfolio, is located in the vibrant city of Tacoma. It features 319 well-appointed guest rooms and an expansive 30,000 square feet of meeting space distributed across 19 versatile rooms. Hotel Murano offers not just accommodation but also dynamic career opportunities in a professional setting fostering continuous growth and seizing new opportunities. This property epitomizes the wider culture of Pyramid Global Hospitality: a collaborative, supportive environment oriented toward nurturing employees' personal and professional potential. Team members enjoy benefits such as medical, dental, vision, disability and life insurance, paid holidays including floating holidays, vacation accrual based on tenure, and an employee room rate discount. Both full-time and part-time associates find suitable benefits tailored to their employment status, and union associates have additional vacation time based on years of service.

As the Conference Services Manager at Hotel Murano, you will play a central role in designing and delivering exceptional conventions and large-scale events by coordinating every element, from initial planning and client consultation to final execution. Reporting directly to the Director of Sales, this position emphasizes managing schedules, logistics, client communications, and cross-departmental collaboration rather than direct sales. Success in this role means ensuring flawless event operations, maintaining strong vendor partnerships, monitoring budgets for profitability, and providing stellar client experiences that align with Pyramid Global Hospitality's brand standards. This role offers a varied day-to-day experience, requiring flexibility, attention to detail, and a proactive approach to challenges. It presents an excellent opportunity for hospitality professionals who aim to build their careers in a dynamic and supportive environment rich with opportunities for growth and development.

Compensation for the Conference Services Manager position ranges from $34.00 to $36.00 per hour. Pyramid Global Hospitality celebrates diversity and is committed to creating an inclusive environment for all employees, offering competitive pay based on factors such as skills, experience, certifications, and location. Joining Hotel Murano's team means becoming part of a professional organization that values your success, health, and happiness every step of the way, while empowering you to thrive in the unique energy of Tacoma and the broader Pacific Northwest region.

Job Requirements

  • High school diploma or equivalent
  • Proficiency with Delphi
  • Prior experience in hospitality preferred
  • Ability to work under pressure
  • Strong communication skills in English
  • Availability to work evenings and weekends as needed

Job Qualifications

  • Proficiency with Delphi
  • Prior experience in the field of hospitality preferred but not required
  • Ability to work effectively under time constraints and deadlines
  • Command of the English language both written and verbal

Job Duties

  • Coordinate all aspects of convention or event planning from initial consultation to final execution
  • Communicate effectively with clients to understand their event needs and provide recommendations
  • Develop detailed proposals, contracts, and event schedules
  • Review and finalize banquet event orders
  • Liaise with internal departments such as catering, banquet operations, AV, front office, housekeeping, and security to confirm readiness and flawless execution of all functions
  • Oversee logistical details including room setups, transportation, parking, and compliance with legal and safety regulations
  • Conduct on-site support during events including evenings and weekends when required, serving as the client’s main point of contact

Job Criteria

Experience

Mid Level (3-7 years)


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