Catering Sales & Services Manager

Cape Coral, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $45,300.00 - $58,300.00

Work Schedule

Standard Hours

Benefits

Health Insurance

retirement plans

Paid Time Off

On-site wellness programs

Local discounts

employee hotel rates

Job Description

Pyramid Global Hospitality is a distinguished leader in the hospitality industry, recognized for its unwavering commitment to a 'People First' culture encompassing employee development, inclusivity, and wellbeing. With over 230 properties worldwide, the company creates supportive environments for its staff, emphasizing diversity, career growth, and wellbeing. Pyramid Global Hospitality offers a broad spectrum of employee benefits, including comprehensive health insurance, retirement plans, and paid time off. Unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays further enrich the employee experience. This dedication to staff welfare, combined with a nurturing workplace environment, positions Pyramid Global Hospitality as an employer of choice within the competitive hospitality landscape.

South Seas, a prominent resort within the Pyramid Global Hospitality portfolio, is located on the picturesque shores of Captiva Island, Florida. This expansive 330-acre coastal resort features 279 guest rooms and over 7,000 square feet of versatile meeting and event space, making it a premier destination for leisure and business travelers alike. The resort’s natural setting is enhanced by pristine beaches and a thriving wildlife preserve, offering a unique blend of natural beauty and outstanding service. Working at South Seas allows hospitality professionals to thrive in a collaborative environment driven by a strong people-first ethos that promotes teamwork, professional growth, and a passion for delivering memorable guest experiences.

The role of Catering Sales & Services Manager at South Seas is pivotal in driving catering revenue while managing the seamless planning and execution of diverse events such as meetings, conventions, weddings, and special occasions. This position requires a highly organized and results-oriented hospitality professional who excels in client relations, event coordination, and strategic revenue growth. Responsibilities span from securing new business and converting inquiries into confirmed events to cultivating strong client relationships and coordinating event details with multiple operational teams including Banquets, Culinary, and Audio-Visual services. This role demands exceptional attention to detail and a commitment to delivering superior hospitality standards that align with South Seas’ reputation.

This opportunity is ideal for individuals passionate about hospitality and adept at managing fast-paced environments, who enjoy building meaningful relationships and ensuring flawless execution of events from conception through completion. The Catering Sales & Services Manager directly contributes to the resort’s success by identifying upselling opportunities and delivering exceptional guest experiences that foster repeat business. Beyond event management, the role involves administrative and operational support such as maintaining accurate sales documentation, supporting revenue development strategies, and ensuring event compliance with resort policies and safety standards. This comprehensive role offers a dynamic career pathway within a vibrant island resort setting, supported by Pyramid Global Hospitality’s dedicated commitment to employee growth and success.

Job Requirements

High school diploma or equivalent
preferred college degree in hospitality management, business, or related field
1-2 years of experience in hospitality, catering, events, or hotel operations
strong communication skills
excellent organization and multitasking abilities
customer-service oriented
proficiency in Microsoft Office
ability to learn sales and catering software

Job Qualifications

High school diploma or equivalent required
college degree in hospitality management, business, or related field preferred
1-2 years of experience in hospitality, catering, events, or hotel operations preferred
strong communication and interpersonal skills
excellent organizational and multitasking abilities
customer-service oriented with a hospitality mindset
proficiency in Microsoft Office (Word, Excel, Outlook)
ability to learn and utilize sales and catering systems such as Delphi

Job Duties

Respond to telephone, email, and walk-in inquiries regarding catering services and event bookings
assist in selling catering services and converting inquiries into confirmed events
coordinate and execute all group meetings, conventions, and special events with exceptional attention to detail
create detailed event orders, production timelines, and execution plans
identify upselling opportunities to enhance the guest experience and drive additional revenue
maintain strong relationships with clients and event planners to ensure satisfaction and repeat business
prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation
coordinate and collaborate with internal staff and operational teams including Banquets, Culinary (Executive Chef), Audio-Visual, equipment rentals, event vendors
ensure all event details are communicated clearly and executed according to client expectations
maintain accurate and organized sales files and electronic documentation
ensure all event information is properly recorded and stored within the property’s sales and catering system (Delphi or equivalent)
monitor event details to ensure compliance with resort policies and procedures
support revenue generation by recommending strategies to attract new market segments, increase average checks, enhance catering menus and offerings, and provide feedback to the Director of Catering regarding potential profit improvement opportunities
maintain a high level of professionalism and service when interacting with guests and clients
ensure events are executed to South Seas standards of hospitality and service
remain attentive, courteous, and helpful to guests always
follow all workplace safety standards
report on unsafe conditions or concerns to the Director of Catering immediately
ensure compliance with resort policies and operational procedures