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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $73,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
Paid Time Off
401(k) matching
Supplemental Insurance
Team member discounts
Job Description
Appellation Lodi - Wine & Roses Resort and Spa is a luxury resort located in Lodi, California. This resort stands out as a premier destination in Northern California's wine country, offering a blend of exceptional hospitality, culinary excellence, and a serene setting that caters to romantic getaways, special occasions, business events, and more. The resort is part of Appellation Hotels, a unique hotel collection inspired by local culture, community, and craftsmanship. Co-founded by Charlie Palmer, an award-winning chef known for pioneering the American hotel-restaurant model, and Christopher Hunsberger, a veteran of Four Seasons Hotels and Resorts, Appellation embodies a powerful... Show More
Job Requirements
- Availability to work weekends, evenings, and holidays as needed
- Ability to perform essential functions and physical requirements of the job with or without reasonable accommodations
Job Qualifications
- 1 to 3 years of experience in sales and event coordination, preferably in catering sales and/or hotel setting
- Sales-driven with a service-first mindset
- Exceptionally organized and responsive under pressure
- Strong cross-functional collaborator who elevates the guest experience and maximizes revenue
- Passionate about hospitality, presentation, and personalizing each event
- Applies critical thinking and solution-driven problem solving to address customer and business needs, ensuring resolution with thorough follow-through
- Communicates effectively and graciously in both written and verbal formats, ensuring clarity and professionalism in all guest and team interactions
- Thrives in a fast-paced environment with ability to adapt quickly to changing priorities while effectively managing multiple tasks and projects with focus and efficiency
- Proficiency in Microsoft Word, Excel, and Outlook
Job Duties
- Proactively solicit and convert catering and group room business within designated markets
- Respond promptly to inquiries, conduct engaging site tours, and close business with confidence
- Achieve monthly, quarterly, and annual revenue goals while maintaining strong sales activity
- Develop creative packages and strategically upsell enhancements to maximize revenue
- Prepare, present, and negotiate proposals, contracts, and pricing strategies aligned with profitability goals
- Leverage referrals, vendor partnerships, trade shows, and networking events to generate new business
- Collaborate with Sales and Marketing to identify and pursue new market opportunities
- Serve as the primary point of contact for clients throughout the planning process
- Create detailed Banquet Event Orders and coordinate closely with culinary, banquet, and operations teams
- Manage events onsite, ensuring seamless execution and an exceptional guest experience
- Handle last-minute changes and requests with professionalism, flexibility, and composure
- Conduct post-event follow-up and gather feedback to strengthen client relationships
- Identify and execute upselling opportunities, including premium menu enhancements, decor upgrades, and curated F&B experiences
- Promote additional resort offerings such as spa services, overnight stays, and pre/post-event experiences
- Partner with Spa and F&B teams to develop unique, revenue-generating packages
- Support seasonal promotions and targeted campaigns to drive demand during need periods
- Monitor booking pace and proactively address gaps through strategic outreach
- Coordinate with Front Desk and Reservations to manage room blocks, VIP arrivals, and special requests
- Maintain accurate records and sales activity in Maestro and other systems
- Participate in weekly Sales and Catering, BEO, and leadership meetings
- Contribute to forecasting, budgeting, and performance tracking for your segment
- Stay informed on industry trends and competitor offerings to remain innovative and competitive
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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