Catering Sales & Service Manager

Concord Hospitality is a prominent hotel management company recognized for its commitment to delivering exceptional hospitality experiences across its portfolio of properties. With a focus on quality service, community engagement, and sustainable profitability, Concord Hospitality fosters a work environment where associates can thrive professionally and personally. The company emphasizes an "Associate First" culture, supporting employee development, diversity, and work-life balance. This cultural foundation is built on five core cornerstones: Quality, Integrity, Community, Profitability, and Fun, which guide every aspect of their operations. Concord is known for hiring top talent and providing extensive training and career advancement opportunities, making it a preferred employer in the hospitality industry.

We are currently seeking a dedicated Catering Sales & Service Manager to join our team. This role is pivotal in ensuring the success and growth of both social and corporate catering events at our hotel. The Catering Sales & Service Manager will be responsible for promoting and selling catering services that include banquet food and beverage, guest rooms, and related event services. The role requires an individual who can balance sales efforts equally between corporate group bookings and social events, contributing directly to maximizing hotel revenue. The manager must possess strong negotiation skills to handle arrangements such as menu planning, bar setups, and room layouts in accordance with hotel policies. Additionally, this position demands flexibility, as the manager’s work schedule will vary between Monday-Friday and Tuesday-Saturday based on event seasonality.

A key aspect of the role involves overseeing event execution by coordinating with various hotel departments including guest services, housekeeping, audiovisual, sales, and marketing to ensure seamless event operations and exceptional client satisfaction. The manager will be responsible for daily solicitation of new business, contract negotiation, and ensuring all event details are properly communicated across departments. They will also lead and train associates, fostering a cooperative teamwork environment that supports organizational goals.

The successful candidate will play a proactive role in identifying operational challenges and developing solutions using their knowledge of current event management trends and personalized customer service strategies. They are expected to meet or exceed sales objectives, maintain thorough records, analyze sales data, and utilize customer feedback to continually enhance the catering service offering. In addition to business development, this role demands a hands-on approach to customer engagement and post-event follow-up to build lasting client relationships and future sales opportunities.

Concord Hospitality values safety and expects the Catering Sales & Service Manager to uphold strict adherence to all hotel safety and security policies. Compensation for this position ranges from $36 to $39 per hour, reflecting the significance of this role within the company. Benefits include a comprehensive package with dental and vision insurance, life insurance, short and long-term disability options, 401K plans, tuition assistance, and opportunities for professional growth. If you are an experienced hospitality professional passionate about sales, customer service, and event management, this is an excellent opportunity to join a company that values its associates and offers a rewarding career path.