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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $36.00 - $39.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k
Tuition Assistance
Career advancement opportunities
Job Description
Concord Hospitality is a prominent hotel management company recognized for its commitment to delivering exceptional hospitality experiences across its portfolio of properties. With a focus on quality service, community engagement, and sustainable profitability, Concord Hospitality fosters a work environment where associates can thrive professionally and personally. The company emphasizes an "Associate First" culture, supporting employee development, diversity, and work-life balance. This cultural foundation is built on five core cornerstones: Quality, Integrity, Community, Profitability, and Fun, which guide every aspect of their operations. Concord is known for hiring top talent and providing extensive training and career advancement opportunities, making it a... Show More
Job Requirements
- Minimum 2 years experience in catering sales or related hotel departments
- Ability to work flexible schedule including weekends
- Excellent negotiation and communication skills
- Strong organizational skills
- Ability to lead and supervise team members
- Knowledge of hotel policies and procedures
- Commitment to providing excellent customer service
- Ability to multitask and manage time effectively
Job Qualifications
- Minimum 2 years catering sales experience or 2 years in hotel catering/convention services, banquet, hotel sales or culinary arts
- Equivalent combination of education and experience acceptable
- Strong negotiation and communication skills
- Ability to manage multiple events and priorities
- Knowledge of current event management trends
- Proficient in contract negotiation and review
- Skilled in customer service and relationship building
- Ability to supervise and train associates
- Familiarity with hotel operational departments
- Ability to work a flexible schedule including weekends
- Strong organizational and planning skills
- Proficient in using catering/sales account databases
Job Duties
- Sell and detail social and corporate catering events with and without guest rooms
- Negotiate with clients on menus, bar setup, room arrangements as per policy
- Inform departments of event arrangements for successful execution
- Solicit new business daily and review contracts
- Coordinate local marketing efforts and facilitate communication before, during, and after events
- Train and supervise associates as directed by management
- Provide a safe work environment by following safety and security procedures
- Identify operational challenges and develop solutions
- Integrate current trends in event management and design
- Work closely with sales team to maximize facility utilization
- Improve customer service by integrating feedback
- Maintain budgeted sales quotas
- Create new ideas to increase catering revenue in low demand periods
- Finalize Banquet Event Order Sheets and distribute
- Offer personalized service to all groups
- Solicit future business from current and past customers
- Maintain a positive attitude and set an example
- Foster teamwork across departments
- Delegate responsibilities when applicable
- Complete assignments by due dates
- Review and update plans and objectives quarterly
- Operate within standard policies and procedures
- Meet or exceed booking, appointment, and solicitation goals monthly
- Maintain records on cancellations and analyze quarterly
- Review future bookings weekly with Sales and Marketing
- Respond promptly to correspondence
- Maintain catering/sales account database
- Provide site tours of banquet facilities
- Facilitate meetings as needed
- Exercise discretion and judgment in handling guest complaints and employee issues
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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