Catering Sales & Service Manager - Alma San Diego, a Tribute Portfolio Hotel

Concord Hospitality is a prominent hotel management company that emphasizes quality, integrity, and community in its operations. Known for its dedication to fostering an 'Associate First' culture, Concord Hospitality places a high priority on employee development, work-life balance, and diversity. The company is committed to offering outstanding customer service and quality accommodations across its properties. Its culture is built on five cornerstones: Quality, Integrity, Community, Profitability, and Fun, establishing a foundation for both business success and an enjoyable workplace. Concord Hospitality strives to hire the best associates in the market and supports them through comprehensive training, career advancement opportunities, and competitive compensation packages. With a strong commitment to creating a safe and drug-free work environment, Concord Hospitality is an equal opportunity employer valuing diversity and inclusivity for all employees.

The Catering Sales & Service Manager role at Concord Hospitality is a dynamic position primarily responsible for selling and managing social and corporate catering events at the hotel, including occasions both with and without guest room bookings. The role involves approximately 50% corporate group bookings and 50% social event sales, offering a varied and exciting work environment. This position requires exceptional sales skills, negotiation expertise, and the ability to coordinate multiple aspects of event planning such as menus, room arrangements, bar setups, and working with various hotel departments to ensure the event's success.

The Catering Sales & Service Manager must be flexible with their schedule, as it sometimes shifts to accommodate peak social seasons with workweeks ranging from Monday through Friday to Tuesday through Saturday. This flexibility also includes overseeing event execution to maintain high service standards. Responsibilities extend beyond sales to include training and supervising staff, fostering teamwork across departments, and continuously seeking new business opportunities through active solicitation by telephone and face-to-face meetings.

An essential component of this role is maintaining strong communication before, during, and after events to ensure client satisfaction and efficient operation. This manager will strategize to maximize hotel revenue through upselling contracted groups, managing banquet event order details, and creating innovative ideas to drive catering revenue during slow periods. Regular collaboration with the sales and marketing teams, monitoring sales goals, and analyzing booking trends are key to this position.

The Catering Sales & Service Manager will serve as a key ambassador for the hotel, providing personalized service to guests and clients and offering site tours of banquet facilities. They must have comprehensive knowledge of hotel operations, including guest services, housekeeping, food and beverage, accounting, and engineering, to effectively resolve operational challenges and enhance the overall guest experience. This role presents an exciting opportunity to join a supportive and growth-oriented team in a fast-paced, rewarding hospitality environment with a competitive hourly wage of $36 to $39 and an extensive benefits package.