Catering Sales and Operations Manager - House of Blues-Boston

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $75,000.00 - $85,000.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Parental leave
Disability Coverage

Job Description

Aramark Sports & Entertainment is a leading provider of food services and hospitality solutions, dedicated to delivering exceptional experiences across various venues and events. Known for its commitment to quality and customer satisfaction, Aramark operates in multiple sectors including sports, entertainment, education, healthcare, and business dining. With a presence in 15 countries and a broad portfolio of clients, Aramark is recognized globally for creating enriching environments and memorable moments for all guests. The company values diversity, inclusion, and equal opportunity, ensuring every employee can thrive and contribute toward shared success.

This particular opportunity is within Aramark's Sports & Entertainment division, specifically at the House of Blues in Boston, MA. The venue is famous for its lively atmosphere, live music events, and unique dining experiences. It attracts a diverse clientele seeking exemplary catering and event services. The Catering Sales and Operations Manager role is critical to upholding these standards and ensuring that every event hosted runs smoothly and meets or exceeds customer expectations.

The Catering Sales and Operations Manager is a senior leadership position with comprehensive responsibilities in catering solutions and event management at House of Blues. This role requires strong leadership and operational skills to manage a team of catering professionals, coordinate event logistics, and deliver seamless service from planning to execution. The Manager will work closely with clients to tailor catering offerings that fit each event’s unique needs, maintaining high standards of food quality, presentation, and customer satisfaction.

Compensation for this salaried position ranges from $75,000 to $85,000 annually, reflecting the level of responsibility and expertise required. The role includes leading the catering team to facilitate the preparation and delivery of food and beverages, overseeing event setups, and ensuring compliance with all safety and quality standards. The Manager will be responsible for labor and food cost targets and maintaining accurate financial reporting related to catering operations.

This position demands excellent communication skills, creative problem-solving abilities, and a proactive approach to client service. Training and developing team members to meet company standards is also a key focus, as is the ongoing recruitment and scheduling of staff to support event demands. Additionally, the role involves compliance with all relevant food handling, alcohol service, and environmental safety policies.

Aramark offers a comprehensive benefits package, including medical, dental, and vision insurance, retirement savings plans such as 401(k), paid time off, parental leave, and disability coverage, all designed to support the well-being and professional growth of employees. With a positive work environment that values inclusivity and development, this role at Aramark provides an exciting leadership challenge in one of Boston's premier entertainment venues. Candidates passionate about hospitality and event management will find this role rewarding and full of opportunities to impact guest experiences positively.

Job Requirements

  • Bachelor's degree or equivalent experience
  • At least 2 years of relevant experience
  • Prior management or supervisory experience preferred
  • Experience in events, hospitality and catering preferred
  • Availability to work event-based hours
  • Excellent communication skills
  • Food Handlers and Alcohol Service Certifications as required
  • Ability to lift up to 50 lb occasionally
  • Ability to stand for extended periods

Job Qualifications

  • Requires at least 2 years of experience
  • Prior experience in a management or supervisory role preferred
  • Previous experience in events, hospitality and catering preferred
  • Requires a bachelor's degree or equivalent experience
  • Available to work event-based hours
  • Must have excellent communications skills
  • Complete Food Handlers and Alcohol Service Certifications as required
  • Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
  • Ability to stand for extended periods of time

Job Duties

  • Develop and complete catering solutions to meet customers' needs
  • Develop and maintain effective client and customer rapport
  • Deliver consistent quality in planning and carrying out events
  • Facilitate the delivery of prepared food and set up of events crafted from banquet event orders
  • Assist clients in planning special events and providing creative solutions to clients' needs
  • Train and lead catering employees to ensure catering and event standards are followed ensuring quality in final presentation
  • Provide completed Banquet Event Orders to team and provide quality assurance all requests are met prior to event
  • Responsible for delivering food and labor targets
  • Responsible for execution of catering events of varied size and scope including staffing and management
  • Ensure accurate reporting of all catering related revenue, expenses, and receivables
  • Recruit, train, schedule and develop team members
  • Ensure compliance with all food, occupational, and environmental safety policies

Job Criteria

Experience

Mid Level (3-7 years)


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