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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $56,000.00 - $66,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) retirement plan
performance bonuses
Employee Discounts
Job Description
The Westin Cleveland is a premier hospitality establishment located in the vibrant heart of downtown Cleveland. Boasting 484 elegantly appointed rooms, this hotel situates guests just moments away from iconic landmarks such as the Rock and Roll Hall of Fame, the Great Lakes Science Center, and the Cleveland Convention Center. Sports enthusiasts will appreciate the proximity to Huntington Bank Field and the Rocket Mortgage Field House Arena, both less than a mile from the hotel. The Westin Cleveland is recognized for blending modern luxury with sophisticated touches, including dynamic art pieces from local artists that enhance the aesthetic appeal of... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year catering sales experience
- Experience at a similar size and quality hotel
- Proficient computer skills including Microsoft Word, Excel, and Delphi
- Knowledge of sales techniques and revenue management
- Ability to build and maintain client relationships
- Strong communication and negotiation skills
- Ability to work under time constraints
- Availability to comply with attendance rules
Job Qualifications
- Prior experience in hospitality with specific catering sales experience
- Minimum of 1 year in catering sales
- Experience at a similar size and quality hotel
- High school diploma or equivalent required, bachelor’s degree preferred
- Computer proficiency including Microsoft Word, Excel, and Delphi
- Advanced sales skills including revenue management and peer motivation
- Knowledge of hotel features and competing hotels within the market
- Understanding of hotel operations including marketing, security, personnel relations, business planning, and quality assurance
- Ability to work under time constraints and meet deadlines
- Effective verbal and written communication skills with adaptability to different audiences
Job Duties
- Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication
- Understand both monthly forecasting and the annual budget process, as well as pace and productivity
- Utilize yield management skills and historical data evaluation
- Evaluate every catering business opportunity to maximize revenue and profitability while achieving customer expectations
- Research competition’s products, services and pricing to develop strategic business plans
- Maximize revenue by selling all facets of the hotel including room rental, A/V and other revenue generation opportunities
- Build and maintain long-term client relationships to consistently book repeat business
- Participate actively in industry-related organizations and community activities to maintain awareness and create booking opportunities
- Demonstrate sales techniques including closing and negotiating skills
- Conduct hotel site inspections and client presentations
- Participate in trade shows and sales blitzes
- Develop creative menus and innovative function setups in collaboration with the culinary team
- Coordinate with banquet department on operations and event execution
- Provide direction, coordination, and evaluation of catering event operations
- Manage A/V equipment as a profit center
- Utilize computer skills, specifically Delphi, Word, and Excel
- Monitor market trends, competition, and key hotel customers
- Collaborate with outside vendors to ensure client satisfaction
- Comply with attendance rules and availability
- Perform other assigned job-related duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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