Catering Sales and Event Manager

The Westin Cleveland is a premier hospitality establishment located in the vibrant heart of downtown Cleveland. This stunning hotel boasts 484 elegantly appointed rooms and is conveniently situated near iconic attractions such as the Rock and Roll Hall of Fame, Great Lakes Science Center, and Cleveland Convention Center. Sports enthusiasts will appreciate its proximity to Huntington Bank Field and Rocket Mortgage Field House Arena, both less than a mile away. The hotel’s refined spaces feature dynamic works from local artists, adding a distinctive touch of class and sophistication to the lobby and overall atmosphere. The Westin Cleveland is more than just a place to stay; it is a destination that embodies comfort, luxury, and the best of Cleveland’s cultural and entertainment offerings.

We are seeking passionate individuals to join our winning hospitality team, contributing to exceptional guest experiences that encourage guests to return time and again. At The Westin Cleveland, we invite you to be part of shaping Cleveland’s future in hospitality. We embrace diversity and inclusivity and welcome candidates from all backgrounds, including those with U.S. military experience. Even if your experience doesn’t perfectly align with every qualification in the job description, we encourage you to apply as you may be a great fit for this or other roles within our organization.

The role we are hiring for is a Catering Sales Manager position, which is crucial for driving our catering revenue and maintaining strong client relationships. You will be responsible for managing catering accounts with the goal of achieving outstanding guest satisfaction while also soliciting new and repeat business to meet or exceed revenue targets. Your leadership in this role will focus on food, beverage, and room rental segments, ensuring all facets of the hotel’s event services are maximized for profitability and client satisfaction. Salary for this position ranges from $56,000 to $66,000 annually, with eligibility for discretionary performance bonuses, but no tipped or service charge income included.

This position demands in-depth knowledge and experience in catering sales, specifically within upscale hotels of similar size and quality. As Catering Sales Manager, you will employ various sales techniques, including telephone prospecting, outside sales calls, site inspections, and creative client presentations. You will utilize forecasting, annual budget understanding, and yield management skills to strategize and maximize revenue opportunities. Your role extends to evaluating competitive market conditions, participating in industry organizations and local community activities, and collaborating closely with the banquet and culinary teams to deliver innovative event solutions.

In this dynamic hospitality role, you will handle a variety of responsibilities from soliciting new accounts to maintaining long-term client relationships, ensuring all catering events are executed flawlessly, and leveraging audio/visual resources as a profit center. Mastery in computer applications such as Microsoft Word, Excel, and Delphi is essential for success. The ability to communicate effectively with diverse audiences including guests, team members, and community members is vital. We look for candidates who can thrive under time constraints, adapt quickly, and uphold our commitment to exceptional hospitality experiences. Joining The Westin Cleveland means becoming part of a team dedicated to excellence, innovation, inclusivity, and the creation of memorable hospitality moments.