Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,500.00 - $80,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Work environment respecting diversity and inclusion
Job Description
Bartell Hotels stands as San Diego's largest independent hotel owner-operator, renowned for its deep commitment to employees, customers, and the broader community. This esteemed hospitality group manages a diverse portfolio of properties that beautifully capture the essence of Southern California’s natural landscapes, vibrant active lifestyle, and dedication to exceptional service. Each hotel within the Bartell portfolio embraces a unique blend of classic charm and contemporary design that complements the region’s aesthetic. Guests can indulge in farm-to-table dining experiences, unwind in lively bars, enjoy waterside views at three picturesque marinas, or experience entertainment at the iconic Humphreys Concerts by the Bay venue.
The company places a strong emphasis on fostering a workplace culture that champions respect, pride, collaboration, and continuous development. Employees at Bartell Hotels are encouraged to adopt an entrepreneurial mindset, empowering them to demonstrate leadership and drive success that benefits both personal career advancement and company growth. With a notable practice of promoting internal talent, Bartell Hotels is steadfast in its commitment to diversity, inclusion, equity, and mutual respect across all levels of the organization. As an equal opportunity employer, the company actively cultivates a supportive and inclusive atmosphere for all colleagues.
The role of Catering Sales & Conference Services Manager at Bartell Hotels is pivotal in driving the hotel’s revenue objectives through strategic sales initiatives and diligent event management. This position involves managing the full lifecycle of catering and group event business, from initial client engagement through to successful event execution and post-event follow-up. The ideal candidate will be both detail-oriented and adept at sales, able to build strong client relationships, negotiate contracts, and coordinate with operational teams to ensure seamless event delivery. This role demands a proactive approach to generating new business opportunities, often requiring efforts during evenings and weekends to align with client schedules.
Serving as the primary liaison between clients and hotel departments, the Catering Sales & Conference Services Manager handles all pertinent details including banquet event orders, audiovisual requirements, menu customization, and timeline coordination. Additionally, the manager will conduct site tours, participate in community networking, and maintain close partnerships with local organizations, event planners, and industry stakeholders to promote the hotel’s offerings. Staying informed on market trends and competitive landscapes is integral to identifying growth opportunities and maintaining a competitive edge in the local catering and social events market.
This role is vital to not only meeting but exceeding guest expectations through meticulous planning and coordination. A collaborative spirit is necessary, as the manager will work closely with both sales and operations teams to deliver memorable event experiences that align with the hotel’s brand and hospitality standards. The successful candidate will also participate in internal review meetings to align efforts across departments and optimize overall performance.
The company places a strong emphasis on fostering a workplace culture that champions respect, pride, collaboration, and continuous development. Employees at Bartell Hotels are encouraged to adopt an entrepreneurial mindset, empowering them to demonstrate leadership and drive success that benefits both personal career advancement and company growth. With a notable practice of promoting internal talent, Bartell Hotels is steadfast in its commitment to diversity, inclusion, equity, and mutual respect across all levels of the organization. As an equal opportunity employer, the company actively cultivates a supportive and inclusive atmosphere for all colleagues.
The role of Catering Sales & Conference Services Manager at Bartell Hotels is pivotal in driving the hotel’s revenue objectives through strategic sales initiatives and diligent event management. This position involves managing the full lifecycle of catering and group event business, from initial client engagement through to successful event execution and post-event follow-up. The ideal candidate will be both detail-oriented and adept at sales, able to build strong client relationships, negotiate contracts, and coordinate with operational teams to ensure seamless event delivery. This role demands a proactive approach to generating new business opportunities, often requiring efforts during evenings and weekends to align with client schedules.
Serving as the primary liaison between clients and hotel departments, the Catering Sales & Conference Services Manager handles all pertinent details including banquet event orders, audiovisual requirements, menu customization, and timeline coordination. Additionally, the manager will conduct site tours, participate in community networking, and maintain close partnerships with local organizations, event planners, and industry stakeholders to promote the hotel’s offerings. Staying informed on market trends and competitive landscapes is integral to identifying growth opportunities and maintaining a competitive edge in the local catering and social events market.
This role is vital to not only meeting but exceeding guest expectations through meticulous planning and coordination. A collaborative spirit is necessary, as the manager will work closely with both sales and operations teams to deliver memorable event experiences that align with the hotel’s brand and hospitality standards. The successful candidate will also participate in internal review meetings to align efforts across departments and optimize overall performance.
Job Requirements
- Minimum 5 years of relevant hotel catering, conference services, or sales experience
- Experience with Delphi and Delphi Diagrams or similar event management systems
- Associate or Bachelor’s Degree in Hospitality, Business, Marketing, or related field preferred
- Strong organizational skills
- Excellent communication and time management abilities
- Ability to work a flexible schedule including evenings and weekends based on business demands
Job Qualifications
- Minimum 5 years of hotel catering/conference services, special events, and/or sales experience
- Experience with Delphi and Delphi Diagrams or similar systems required
- Hilton brand experience a plus
- Associate or Bachelor’s Degree in Hospitality, Business, Marketing, or related field preferred
- Strong organizational, communication, and time management skills with the ability to manage multiple priorities in a fast-paced environment
- Ability to work a flexible schedule including evenings and weekends based on business demands
Job Duties
- Service and manage assigned in-house group and catering accounts, acting as the primary liaison between clients and hotel operations teams
- Coordinate all meeting and catering details including banquet event orders (BEOs), Delphi diagrams, timelines, menus, audiovisual requirements, and special requests and effectively communicate to appropriate hotel departments
- Prepare customized proposals, negotiate contracts, and create banquet event orders that align with client needs, as well as hotel profitability and operational objectives
- Actively solicit and generate new local catering and social event business, with an emphasis on evenings and weekends, through outside sales efforts, networking, referrals, community involvement, online prospecting, bridal shows, trade shows, and sales blitzes
- Develop and maintain strong relationships with local organizations, event planners, wedding coordinators, schools, businesses, community groups, and industry partners to promote the hotel and drive new business opportunities
- Monitor market trends and conduct competitive analysis to identify opportunities for growth and maintain the hotel’s competitiveness within the local catering and social event market
- Conduct site tours and client meetings to showcase hotel event spaces, catering offerings, and guest room accommodations
- Partner closely with Sales and Operations teams to ensure successful execution of all events and a high level of guest satisfaction
- Attend weekly BEO, GRC Review, Revenue and other internal and external meetings as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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