Job Overview
Employment Type
Full-time
Compensation
Salary
Range $68,600.00 - $91,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Savings benefits
Educational opportunities
bonus
Long-term incentive units
Paid Time Off
special Disney perks
Job Description
Walt Disney World Resort is one of the most renowned and beloved entertainment destinations worldwide, located in Lake Buena Vista, Florida. Known for its world-class theme parks, resorts, and immersive experiences, Disney continues to set the standard for the hospitality and entertainment industry globally. Operating with a strong commitment to excellence, inclusivity, and innovation, the resort offers an inspiring work environment, attracting talented individuals passionate about providing exceptional guest experiences. Disney provides numerous opportunities for career growth and development, supported by comprehensive benefits and a culture that values creativity, teamwork, and dedication.
The Catering Planning Resource Manager role at Walt Disney World Resort is a pivotal position responsible for ensuring efficient and effective scheduling of Hourly Cast Members within Catering Culinary and Stewarding departments. This full-time, on-site role is based at the vibrant Lake Buena Vista location and reports directly to the Manager of Catering Planning & Logistics. The primary focus of the job is to optimize labor usage to meet performance targets while delivering outstanding guest experiences that Disney is famous for.
This role demands strategic thinking and strong leadership as you will develop, implement, and continuously evaluate staffing guidelines. You’ll collaborate with local operational areas and Workforce Management teams to forecast labor needs, both in the short and long term, to maximize productivity and maintain profitability. A critical part of this position involves leading a team of overtime Cast Members who collect real-time labor data, ensuring the accuracy of daily and weekly labor forecasts and schedules. You will monitor workload demands and adjust labor resources accordingly, aiming to meet key performance indicators (KPIs) and maintain budgetary control through regular analysis of planned versus actual hours worked.
In addition to labor planning, you will engage with various operational management teams to influence labor-related decisions and support a high-performing, customer-focused environment. Strong communication and conflict resolution skills are essential, as you will be interacting with diverse teams. The position requires a creativity mindset to improve processes and enhance guest and client experiences continually. The ability to work under pressure, prioritize effectively, and make timely decisions in a fast-paced environment is crucial for success in this role.
The salary range for this position is $68,600 to $91,000 annually, with compensation adjusted based on experience, geographic location, and internal equity. The package may also include bonuses or long-term incentives along with a comprehensive suite of benefits, including health insurance, retirement plans, and special Disney perks. This role is ideal for those who thrive in a dynamic hospitality environment, have proven labor planning experience, and the ability to lead and motivate teams to meet demanding operational objectives.
The Catering Planning Resource Manager role at Walt Disney World Resort is a pivotal position responsible for ensuring efficient and effective scheduling of Hourly Cast Members within Catering Culinary and Stewarding departments. This full-time, on-site role is based at the vibrant Lake Buena Vista location and reports directly to the Manager of Catering Planning & Logistics. The primary focus of the job is to optimize labor usage to meet performance targets while delivering outstanding guest experiences that Disney is famous for.
This role demands strategic thinking and strong leadership as you will develop, implement, and continuously evaluate staffing guidelines. You’ll collaborate with local operational areas and Workforce Management teams to forecast labor needs, both in the short and long term, to maximize productivity and maintain profitability. A critical part of this position involves leading a team of overtime Cast Members who collect real-time labor data, ensuring the accuracy of daily and weekly labor forecasts and schedules. You will monitor workload demands and adjust labor resources accordingly, aiming to meet key performance indicators (KPIs) and maintain budgetary control through regular analysis of planned versus actual hours worked.
In addition to labor planning, you will engage with various operational management teams to influence labor-related decisions and support a high-performing, customer-focused environment. Strong communication and conflict resolution skills are essential, as you will be interacting with diverse teams. The position requires a creativity mindset to improve processes and enhance guest and client experiences continually. The ability to work under pressure, prioritize effectively, and make timely decisions in a fast-paced environment is crucial for success in this role.
The salary range for this position is $68,600 to $91,000 annually, with compensation adjusted based on experience, geographic location, and internal equity. The package may also include bonuses or long-term incentives along with a comprehensive suite of benefits, including health insurance, retirement plans, and special Disney perks. This role is ideal for those who thrive in a dynamic hospitality environment, have proven labor planning experience, and the ability to lead and motivate teams to meet demanding operational objectives.
Job Requirements
- High school diploma or equivalent
- Schedule availability to include weekends, variable shifts, and holidays
- Proficient operating in a Windows environment including Excel, PowerPoint, and Outlook
- Minimum 2 years leadership experience
- Current and previous Disney work experience
- Experience in a customer-focused environment
- Proven labor planning experience
- Strong communication skills
- Creativity to find solutions in new ways and enhance the guest and client experiences
- Ability to motivate and lead a team
- Ability to work in a high paced environment driven by tight deadlines
- Ability to lead in stressful situations
- Ability to effectively resolve conflict
- Ability to make difficult decisions in a timely manner
- Ability to prioritize work and effectively manage time
- Ability to work independently without the supervision of a manager
- Ability to effectively work with cast members at all levels of the organization
- Excellent written and verbal communication skills
- Organization and planning skills
- Strong attention to detail
Job Qualifications
- Minimum 2 years leadership experience
- Current and previous Disney work experience
- Experience in a customer-focused environment
- Proven labor planning experience
- Strong communication skills
- Creativity to find solutions in new ways and enhance the guest and client experiences
- Ability to motivate and lead a team
- Ability to work in a high paced environment driven by tight deadlines
- Ability to lead in stressful situations
- Ability to effectively resolve conflict
- Ability to make difficult decisions in a timely manner
- Ability to prioritize work and effectively manage time
- Ability to work independently without the supervision of a manager
- Ability to effectively work with cast members at all levels of the organization
- Excellent written and verbal communication skills
- Organization and planning skills
- Strong attention to detail
- Proficient operating in a Windows environment including Excel, PowerPoint, and Outlook
- Schedule availability to include weekends, variable shifts, and holidays
Job Duties
- Develop, implement, and regularly evaluate staffing guidelines for Catering Culinary and Stewarding hourly cast scheduling
- Partner with local areas and Workforce Management to forecast labor needs and determine deployment opportunities, both long term and short term
- Lead a team of overtime cast collecting real-time data to ensure up to date daily and weekly forecasts and accuracy in cast members schedules
- Ensure sufficient labor resources are available to meet workload demands while maintaining profitability
- Produce effective scheduling to maximize performance and meet KPIs
- Complete regular analysis of planned versus actual hours worked and provide reporting on headcount and Full Time Equivalent levels including variance to budget
- Interact and influence across the operational management teams on all matters labor planning related
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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