Catering Planning Resource Manager

Kissimmee, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Savings benefits

Educational opportunities

bonus plan

Paid Time Off

Employee Discounts

Retirement Plan

Job Description

The Walt Disney Company, a global leader in entertainment and hospitality, is renowned for creating unparalleled experiences for millions of guests worldwide. Known not only for its iconic theme parks and resorts but also for its dedication to creative storytelling and operational excellence, Disney represents a dynamic and innovative work environment. The company's commitment extends beyond entertainment to include opportunities for career growth, competitive compensation, and a comprehensive benefits package designed to support employee well-being and professional development.

The role of Catering Planning Resource Manager at Walt Disney World is a pivotal position within the Catering Planning & Logistics team. This fully on-site, leadership role is designed for a motivated individual who will oversee the scheduling of hourly Cast Members within the Catering Culinary and Stewarding departments. Reporting directly to the Manager of Catering Planning & Logistics, the Resource Manager will be responsible for ensuring efficient labor deployment aligned with performance targets while maintaining an exceptional guest experience. This position offers a competitive salary range of $68,600 to $91,000 annually, with potential bonuses and long-term incentive units based on performance and experience.

Day-to-day responsibilities include developing and continuously improving staffing guidelines, partnering with local areas and Workforce Management to forecast labor needs, and leading a team that collects real-time operational data for accurate scheduling. The manager must ensure that labor resources meet the workload demands without compromising profitability, producing schedules that maximize operational performance and align with key performance indicators. Analyzing planned versus actual work hours, reporting on headcount and full-time equivalent levels, and managing variances against budget are critical components of the role. The manager also interacts with various operational management teams to influence labor planning decisions.

This position requires a leader who can thrive in a fast-paced environment, demonstrating strong communication, creativity, and problem-solving skills. The ideal candidate must be able to motivate and manage a team through dynamic and often high-pressure situations while maintaining meticulous attention to detail. Effective conflict resolution, decision-making, and time management capabilities are essential, as is the ability to work independently and collaborate with Cast Members at all organizational levels. Proficiency in Windows applications such as Excel, PowerPoint, and Outlook is expected, along with schedule flexibility to include weekends, variable shifts, and holidays.

Joining Disney as a Catering Planning Resource Manager means contributing to a company that values innovation, teamwork, and diversity. It offers a unique opportunity to influence labor strategies in a world-class hospitality environment, supporting both the business goals and the magical experiences that Disney delivers daily. The role not only impacts operational success but also plays a significant part in sustaining Disney’s reputation for excellence in guest satisfaction and workforce management.

Job Requirements

High school diploma or equivalent
Two or more years of Catering, Convention, Culinary, Food & Beverage Management, or Workforce Management experience preferred
Understanding of the Convention business preferred
Knowledge of Walt Disney World procedures preferred
Experience working in My Time, CDS, Jewel, GEMS, or Lightyear preferred
Knowledge of collective bargaining agreements impacting scheduling practices and policies preferred
Experience working in a high-volume restaurant or catering environment preferred
Experience working with a diverse workforce preferred
Food safety certification preferred

Job Qualifications

Minimum 2 years leadership experience
Current and previous Disney work experience
Experience in a customer-focused environment
Proven labor planning experience
Strong communication skills
Creativity to find solutions in new ways and enhance the Guest and Client experiences
Ability to motivate and lead a team
Ability to work in a high paced environment, driven by tight deadlines
Ability to lead in stressful situations
Ability to effectively resolve conflict
Ability to make difficult decisions in a timely manner
Ability to prioritize work, and effectively manage time
Ability to work independently without the supervision of a manager
Ability to effectively work with cast members at all levels of the organization
Excellent written and verbal communication skills
Organization and planning skills
Strong attention to detail
Proficient operating in a Windows environment, including Excel, PowerPoint, and Outlook
Schedule availability to include weekends, variable shifts, and holidays

Job Duties

Develop, implement, and regularly evaluate staffing guidelines for Catering Culinary and Stewarding hourly Cast scheduling
Partner with local areas and Workforce Management to forecast labor needs and determine deployment opportunities, both long term and short term
Lead a team of O&T Cast collecting real-time data to ensure up to date daily and weekly forecasts and accuracy in CMs schedules
Ensure sufficient labor resources are available to meet workload demands while maintaining profitability
Produce effective scheduling to maximize performance and meet KPIs
Complete regular analysis of planned vs. actual hours worked and provide reporting on headcount and Full Time Equivalent levels including variance to budget
Interact and influence across the operational management teams on all matters labor planning related