Catering Operations Manager

Bronx Zoo, operated by the Wildlife Conservation Society (WCS), is one of the largest metropolitan zoos in the world, serving millions of visitors annually with a mission to save wildlife and wild places. Renowned not only for its extensive animal collections and conservation efforts, the Bronx Zoo also hosts a variety of events and catering functions within its unique setting, providing an exceptional hospitality experience for guests. With a commitment to excellence, safety, and customer satisfaction, the Bronx Zoo offers a dynamic workplace environment embedded in conservation and public engagement. This is a full-time position within the Catering & Events department, offering a competitive salary range between $70,000 and $73,000 per year.

The Catering Operations Manager role at the Bronx Zoo is a critical leadership position responsible for the successful planning, coordination, and execution of all catering and banquet functions hosted on the premises. This role demands strong organizational and supervisory skills to ensure seamless event delivery, including the management of staff, equipment, and client relations throughout each function. The manager works closely with sales staff and event clients to maintain the highest standards of service and ensure that all event details are meticulously followed. Key aspects of this job include supervising banquet and catering staff, coordinating logistics such as rental equipment and supplies, and overseeing cleanup and breakdown after events. The Catering Operations Manager is also charged with hiring and training team members, minimizing legal liabilities by adhering to alcohol beverage regulations, and upholding stringent sanitation standards in accordance with NYC Department of Health guidelines.

Additionally, this role involves budget management by controlling labor costs and scheduling to meet financial targets. The manager is expected to identify operational improvements and implement creative solutions to enhance service quality and efficiency. The position requires preparing various reports on daily, weekly, and monthly bases, as well as overseeing all internal events organized by WCS at the Bronx Zoo. The ideal candidate will be a proactive leader who is capable of functioning independently, balancing multiple priorities, and demonstrating excellent communication and analytical skills. Strong proficiency in Microsoft Office, especially Excel, is essential. A valid driver’s license is also required for this role. This job offers an exciting opportunity to join a world-class institution where hospitality meets conservation, allowing the Catering Operations Manager to contribute to the overall visitor experience and organizational success.