Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,300.00 - $74,600.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Annual performance bonus
paid vacation days
Paid parental bonding leave
Tuition Reimbursement
Friends-and-family discounts
Job Description
Delaware North Sportservice is a renowned hospitality company that has proudly served as the exclusive hospitality partner at Busch Stadium, home of the St. Louis Cardinals, since 1953. With more than 100 years of legacy in the hospitality industry, Delaware North operates concessions, premium dining, retail, and restaurants at Busch Stadium, delivering exceptional food and service experiences to fans and guests. Their culinary team crafts diverse menu items ranging from classic ballpark staples and authentic St. Louis dishes to fine dining options and signature creations.
Delaware North is a family-owned global company specializing in creating memorable guest experiences across a wide range of venues, including sports arenas, national parks, casinos, hotels, and retail outlets. Their operations cover various sectors within hospitality, making them a diverse employer that fosters personal and professional growth. Being part of Delaware North means joining a community that values its employees, offering numerous opportunities for career advancement, skill development, and meaningful workplace experiences. They emphasize an inclusive culture, diversity, and equal opportunity for all applicants regardless of background or identity.
The Catering Sales and Operations Manager role at Busch Stadium, Saint Louis, Missouri, offers an exciting opportunity to engage in a dynamic and fast-paced environment. This full-time position is designed for a professional with catering sales experience who wants to expand their career in a premier sports and entertainment venue. The manager will be responsible for developing and executing strategic sales and marketing plans tailored to hospitality events across restaurants, suites, and other party areas within the stadium.
The successful candidate will enjoy a competitive salary ranging from $55,300 to $74,600 per year, coupled with an annual bonus plan linked to company and individual performance. Alternatively, candidates may benefit from a role-based, uncapped sales incentive plan, rewarding success and achievement. Delaware North provides a comprehensive benefits package that supports employees' well-being, career aspirations, and work-life balance.
In this role, the Catering Sales and Operations Manager will collaborate closely with clients, guests, and internal catering staff to orchestrate outstanding events that exceed expectations. They will plan, coordinate, and execute all catering functions from conception to completion, ensuring the highest quality standards in both product and service. This role commands in-depth expertise in sales processes, contract negotiation, budgeting, and customer relationship management.
A crucial aspect of the position is designing innovative catering menus by working alongside clients and culinary teams, maintaining meticulous records, and analyzing event outcomes to continuously improve booking strategies. The ideal candidate will have a knack for building client loyalty, driving repeat and new business opportunities, and contributing to the ongoing success of Delaware North's Catering and Special Events Department at Busch Stadium.
Candidates should be prepared to work flexible hours, including evenings, weekends, holidays, and during high-profile events, reflecting the venue's calendar. A bachelor's degree in hospitality management or a related field is preferred, alongside a minimum of three years of catering management experience in arenas or large venues. Familiarity with food preparation, inventory control, purchasing, scheduling, and cost management is essential.
Delaware North promises an inclusive, vibrant workplace where team members' journeys are as important as the guest experience. Joining this team means becoming part of a legacy that shapes the future of hospitality within one of America's most iconic sports venues. This role is ideal for individuals passionate about hospitality sales, event management, and creating memorable guest experiences within a thriving sports and entertainment setting.
Delaware North is a family-owned global company specializing in creating memorable guest experiences across a wide range of venues, including sports arenas, national parks, casinos, hotels, and retail outlets. Their operations cover various sectors within hospitality, making them a diverse employer that fosters personal and professional growth. Being part of Delaware North means joining a community that values its employees, offering numerous opportunities for career advancement, skill development, and meaningful workplace experiences. They emphasize an inclusive culture, diversity, and equal opportunity for all applicants regardless of background or identity.
The Catering Sales and Operations Manager role at Busch Stadium, Saint Louis, Missouri, offers an exciting opportunity to engage in a dynamic and fast-paced environment. This full-time position is designed for a professional with catering sales experience who wants to expand their career in a premier sports and entertainment venue. The manager will be responsible for developing and executing strategic sales and marketing plans tailored to hospitality events across restaurants, suites, and other party areas within the stadium.
The successful candidate will enjoy a competitive salary ranging from $55,300 to $74,600 per year, coupled with an annual bonus plan linked to company and individual performance. Alternatively, candidates may benefit from a role-based, uncapped sales incentive plan, rewarding success and achievement. Delaware North provides a comprehensive benefits package that supports employees' well-being, career aspirations, and work-life balance.
In this role, the Catering Sales and Operations Manager will collaborate closely with clients, guests, and internal catering staff to orchestrate outstanding events that exceed expectations. They will plan, coordinate, and execute all catering functions from conception to completion, ensuring the highest quality standards in both product and service. This role commands in-depth expertise in sales processes, contract negotiation, budgeting, and customer relationship management.
A crucial aspect of the position is designing innovative catering menus by working alongside clients and culinary teams, maintaining meticulous records, and analyzing event outcomes to continuously improve booking strategies. The ideal candidate will have a knack for building client loyalty, driving repeat and new business opportunities, and contributing to the ongoing success of Delaware North's Catering and Special Events Department at Busch Stadium.
Candidates should be prepared to work flexible hours, including evenings, weekends, holidays, and during high-profile events, reflecting the venue's calendar. A bachelor's degree in hospitality management or a related field is preferred, alongside a minimum of three years of catering management experience in arenas or large venues. Familiarity with food preparation, inventory control, purchasing, scheduling, and cost management is essential.
Delaware North promises an inclusive, vibrant workplace where team members' journeys are as important as the guest experience. Joining this team means becoming part of a legacy that shapes the future of hospitality within one of America's most iconic sports venues. This role is ideal for individuals passionate about hospitality sales, event management, and creating memorable guest experiences within a thriving sports and entertainment setting.
Job Requirements
- Minimum three years of catering management experience in an arena or other large venue
- Experience in food preparation, inventory and cost control, scheduling, and purchasing
- Excellent customer service orientation, communication, data analysis, and organizational skills
- Ability to work event hours including some holidays, weekends, and evenings
- Bachelor’s degree in hospitality management or related preferred
Job Qualifications
- Minimum three years of catering management experience in an arena or other large venue
- Experience in food preparation, inventory and cost control, scheduling, and purchasing
- Excellent customer service orientation, communication, data analysis, and organizational skills
- Ability to work event hours, including some holidays, weekends, and evenings
- Bachelor's degree in hospitality management or related preferred
Job Duties
- Partner closely with client, guests, and catering staff to produce exceptional events that exceed guest expectations, drive referrals, and build positive brand awareness
- Plan, coordinate, and execute all catering events from start to finish and ensure the highest quality of product and service throughout
- Develop effective presentations, both verbal and written, where ideas and recommendations display a strong understanding and expertise in the sales process
- Manage the customer decision and relationship process, negotiate prices and arrangements with clients, draw up contracts, and secure the client's signature and deposit
- Coordinate with operations managers to organize the necessary banquet, kitchen, and service staff and arrangements for each event
- Document and review all records for each catering event and analyze what can be done to improve booking sales
- maintain an excellent track record of maintaining budgetary allotments and exceeding guests' expectations
- Facilitate repeat and new business for catering functions and exceed the sales expectations of the Catering and Special Events Department
- Design and deliver appropriate catering menus by collaborating with clients and chefs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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