Catering Manager

Chula Vista, CA, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $34.00 - $39.00

Work Schedule

Day Shifts

Benefits

Medical

Dental

Vision

voluntary benefits

401(k) retirement plan

Wellness Program

Employee assistance program

Employee Discount Program

hotel stay discounts

Employee Meals

Fitness and spa membership discount

training and career growth opportunities

Convenient access to trolley and bus routes

Job Description

Our establishment is a distinguished hotel and hospitality group renowned for delivering exceptional service and memorable guest experiences. We pride ourselves on an inclusive, supportive work environment focused on putting People First and Guests Always. Located conveniently with access to trolley stations and downtown bus routes, we provide fantastic employee benefits including medical, dental, vision plans, a 401(k) retirement plan, and wellness programs. Our culture encourages professional growth with training and career advancement opportunities within our portfolio of premium hotels and resorts. Employees enjoy numerous perks such as hotel stay discounts, employee meals, and membership discounts to prestigious local fitness and spa facilities. We are committed to fostering an environment where team members are respected, empowered, and equipped to succeed in a rapidly evolving and demanding hospitality industry.

We are currently seeking a full-time Catering Manager to join our dynamic hospitality team. This role offers an hourly wage ranging from $34.00 to $39.00 plus commission, with a classification of non-exempt. The Catering Manager will play an integral role in planning, coordinating, and executing catered events by managing all aspects from client engagement to final delivery, ensuring every event is flawlessly executed and memorable. This position involves significant client interaction as the primary point of contact for social events including weddings, galas, celebrations, and various special occasions. The incumbent will build and nurture client relationships, generate new business, prepare detailed proposals and contracts, and impart seamless coordination with internal hotel departments such as Sales, Conference Services, Culinary, Food & Beverage, and Operations.

The role demands proficiency with hotel sales and catering software systems and a strong command of banquet operations and food and beverage service standards. Flexibility is also required as the schedule may include occasional evenings, weekends, and holidays due to business needs. The Catering Manager will also be responsible for managing event budgets, maximizing revenue through strategic upselling, and ensuring compliance with all food safety, sanitation, and workplace safety standards. Success in this role is measured by catering revenue production, event profitability, high client satisfaction scores, repeat business, accuracy, and timeliness of event documentation. This position offers exciting career growth prospects within our esteemed hotel group and the opportunity to significantly impact the guest experience by delivering exemplary service and operational excellence.

Job Requirements

Minimum of 3 years previous hotel catering, event management, conference services, or hospitality sales experience preferred
Strong organizational, communication, and customer service skills
Ability to manage multiple events and deadlines simultaneously
Proficiency in hotel sales and catering software systems
Flexible schedule, including occasional evenings, weekends, and holidays as business needs require
Working knowledge of Opera PMS, DelphiFDC, Social Tables, and other hospitality systems preferred
Knowledge of banquet operations, food and beverage service, and event planning
Bilingual or multilingual communication skills are a plus

Job Qualifications

Minimum of 3 years previous hotel catering, event management, conference services, or hospitality sales experience preferred
Strong organizational, communication, and customer service skills
Ability to manage multiple events and deadlines simultaneously
Proficiency in hotel sales and catering software systems
Working knowledge of Opera PMS, DelphiFDC, Social Tables, and other hospitality systems preferred
Knowledge of banquet operations, food and beverage service, and event planning
Bilingual or multilingual communication skills are a plus

Job Duties

Generate catering revenue through prospecting, client relationships, and repeat business
Respond to inquiries, prepare proposals, negotiate contracts, and close business opportunities
Conduct hotel site tours, menu tastings, event space walk-throughs and client meetings
Review and interpret group contracts to clearly understand hotel commitments and event expectations
Ensure event space is blocked appropriately and does not conflict with other scheduled functions
Plan and coordinate all event details, including menus, guest count, room setups and diagrams, and special requests
Create and distribute Banquet Event Orders (BEOs) and ensure accurate communication to operational departments
Partner with culinary, banquet, and conference services teams to ensure seamless event execution
Communicate event details and operational needs with internal departments through meetings, emails, and direct communication
Monitor event budgets and maximize food, beverage, and ancillary revenue through strategic upselling
Ensure compliance with food safety, sanitation, workplace safety, and company standards
Attend pre-convention and event planning meetings as needed
Resolve client concerns promptly and professionally to ensure a high level of guest satisfaction
Review event invoices and billing for accuracy
Maintain professionalism, strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced hospitality environment
Perform additional duties as assigned to support hotel and catering operations
Maintain accurate records and forecasts within the hotel's sales and catering system
Achieve monthly and annual catering revenue goals