Catering Manager

The Biltmore Hotel is a distinguished luxury hotel known for its exceptional guest services, elegant accommodations, and impressive event hosting capabilities. Located in a prime area, the hotel prides itself on maintaining high standards of excellence and a long-standing reputation for quality and prestige in the hospitality industry. As a premier destination for both leisure and business travelers, the Biltmore offers a sophisticated environment that combines classic charm with modern amenities, ensuring memorable experiences for its guests. Beyond its lavish rooms and amenities, the hotel features a renowned Catering and Conference Services department dedicated to delivering seamless and tailored event experiences.

The Catering Manager position within the Catering and Conference Services department holds a critical role in managing all facets of event sales and execution. Responsible for selling and servicing a diverse array of events, the Catering Manager acts as the pivotal liaison between clients, team members, and other hotel departments. This role demands an energetic, forward-thinking, and creative professional who upholds high ethical standards and projects a professional image consistent with the Biltmore's brand. The ideal candidate thrives in a dynamic and ever-evolving work environment, demonstrating strong organizational skills, multitasking abilities, and a results-driven approach.

In addition to managing multiple projects simultaneously, the Catering Manager ensures exceptional client service by coordinating every element of event planning, contracting, and onsite execution. The position also involves creating detailed client documents, such as proposals, contracts, and Banquet Event Orders, while ensuring accurate billing and collection of payments. The manager attends both onsite and offsite events to maintain client relationships and drive business growth, sometimes requiring local travel. Adaptability is paramount, with the role requiring the ability to handle crisis situations and changing procedures effectively.

The role emphasizes collaboration, requiring the manager to build and nurture solid relationships with clients and vendors while contributing to team success by identifying opportunities for efficiency improvements. Due to the nature of the hospitality industry, the position may require working overtime, evenings, weekends, and holidays to accommodate event schedules and client needs. The Catering Manager is also expected to consistently adhere to Biltmore's policies and standard operating procedures, ensuring a seamless and professional operational flow.

This opportunity is ideal for candidates with a bachelor's degree and a minimum of five years of relevant experience in hospitality, client services, operations, event planning, and execution. Proficiency in Microsoft Office and familiarity with technology platforms like Delphi or Salesforce are preferred, alongside strong communication, organizational, and problem-solving skills. Physical demands include the ability to stand, sit, or walk for extended periods and perform tasks requiring manual dexterity and moderate lifting.

Overall, the Catering Manager at The Biltmore Hotel plays an essential role in providing unparalleled event experiences, upholding the highest standards of guest service, and driving the continued success and reputation of the hotel's Catering and Conference Services department.