Catering Manager

Sunny Isles Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Competitive wages

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

401K Program

Paid holidays

Paid vacation

Tuition Reimbursement

complimentary parking

Complimentary Meals

Preferred pricing on food and beverage

Preferred pricing on spa treatments

Preferred pricing on retail purchases

Outstanding Recognition and Awards Program

Effective Training Programs

Management career progression

Health and Wellness Fairs

Job Description

Acqualina Resort is a prestigious luxury hotel and residential resort known for its exceptional service, stunning oceanfront location, and world-class amenities. The resort offers an unparalleled experience combining Mediterranean-inspired architecture and design with modern luxury and comfort. With a reputation for excellence in hospitality, Acqualina is dedicated to creating memorable guest experiences by delivering high-quality services and a warm, welcoming environment. The resort's commitment to investing in their people is evident through an empowering and inspiring workplace culture known as the Dream Maker Culture. This culture supports employees through career development programs, extensive training, and comprehensive benefits, ensuring a happy and prosperous future for its staff.

The Catering Manager role at Acqualina Resort plays a pivotal part in maintaining the resort's reputation for exquisite event management and guest satisfaction. This position is responsible for overseeing all aspects of the Catering Department, ensuring that the department adheres to hotel standards for quality and service, while also managing budgets effectively. The Catering Manager works closely with clients to coordinate event details and menus, fostering repeat business through exceptional service, accurate event execution, and strategic solicitation. Reporting directly to the Director of Sales and Marketing, the Catering Manager commands a leadership role with responsibilities that include managing a team, maintaining cleanliness and organization within catering spaces, resolving guest complaints, and ensuring timely communication across departments.

The work environment is diverse and dynamic, encompassing catering offices, banquet function spaces, kitchens, and stewarding areas. The job requires attention to detail, problem-solving skills, the ability to prioritize tasks, and the capacity to work calmly under pressure. This role demands physical stamina to handle various environmental conditions including extreme temperatures, noise, and exposure to fumes and chemicals. The Catering Manager must be skilled at guest relations, staff supervision, and event logistics, creating seamless experiences that reflect the luxury standards of the Acqualina Resort.

This role offers a competitive salary with a comprehensive benefits package including medical, dental, and vision insurance, life insurance, 401K program, paid holidays and vacation, tuition reimbursement, complimentary parking and meals, preferred pricing on onsite services, and more. The resort also invests in continuous employee development through effective training programs and management progression pathways, making it an excellent opportunity for professionals seeking growth in the luxury hospitality catering sector.

Job Requirements

High school diploma or equivalent
Minimum 2 years experience as a Catering Manager
Fluency in English and Spanish
Knowledge of food service styles and menu development
Ability to perform basic arithmetic
Familiarity with food and beverage cost controls and sales and marketing tools
Ability to communicate clearly and provide legible communication
Ability to work with minimal supervision
Ability to prioritize, organize and resolve problems using good judgment
Physical ability to exert effort up to 20 pounds and remain in stationary position for extended periods
Confidentiality in handling guest information
Familiarity with property management and point of sales systems

Job Qualifications

High school graduate or equivalent vocational training certificate
Some college education preferred
Minimum 2 years experience as a Catering Manager
Knowledge of various food service styles including French, Russian, flambé, and Butler style
Knowledge of menu development
Fluency in English and Spanish both verbal and non-verbal
Ability to provide legible communication
Basic arithmetic skills
Familiarity with food and beverage cost controls
Familiarity with sales and marketing tools
Ability to suggestively sell
Ability to use property management, computer, and point of sales systems
Previous guest relations training
Creative talent
Certification in liquor, wine, and food service is desirable
Culinary training is desirable
Alcohol awareness certification desirable

Job Duties

Manage all aspects of the Catering Department in accordance with hotel standards
Coordinate details and menus for clients' functions
Maintain budgeted revenues through solicitation of business while controlling expenditures
Direct, implement and maintain a management philosophy to guide staff
Maintain compliance with departmental policies, service procedures, and standards as noted in Catering SOP
Organize and conduct pre-consultations with clients and internal teams
Monitor cleanliness, sanitation, and organization of work areas
Resolve guest complaints ensuring satisfaction
Oversee preparation and distribution of banquet event orders
Direct performance of catering support team and provide necessary training
Monitor banquet sales and resolve discrepancies
Prepare and distribute catering forecasts and reports
Establish and maintain relationships with vendors, suppliers, and clients
Manage billing and payment processes according to accounting standards
Conduct weekly and monthly meetings and reviews
Promote a cooperative working climate to maximize employee morale and productivity
Utilize social media and PR activities to promote the catering services