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Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible scheduling

Job Description

The Portofino Hotel is a distinguished establishment renowned for providing exceptional hospitality services. As a full-service hotel, the Portofino combines luxurious accommodations with dedicated attention to client needs, making it a preferred venue for both business and leisure travelers. The hotel prides itself on maintaining high standards in customer service, amenities, and a comprehensive range of facilities that cater to diverse guest requirements. Situated in a prime location, the hotel also hosts various events and functions, supported by a highly capable sales and catering department committed to seamless service delivery and client satisfaction.

Within the Portofino Hotel, th... Show More

Job Requirements

  • high school diploma
  • knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook)
  • knowledge of Delphi software
  • typing speed of 40 wpm accurately
  • related experience preferred
  • strong communication skills
  • ability to multitask
  • attention to detail

Job Qualifications

  • high school diploma
  • two-year degree or related experience preferred
  • proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
  • knowledge of Delphi software
  • typing speed of 40 wpm accurately
  • excellent verbal and written communication skills
  • strong organizational skills
  • ability to multitask and prioritize
  • professional telephone etiquette
  • attention to detail
  • ability to establish client relationships
  • knowledge of filing and record-keeping systems

Job Duties

  • compose, type and edit correspondence
  • develop and maintain follow-up task systems
  • maintain appointment schedules
  • provide clerical and administrative support for sales and catering department
  • coordinate and schedule meetings
  • anticipate and prepare documents needed for meetings
  • schedule travel arrangements
  • maintain departmental reports and logs
  • handle incoming calls and respond to inquiries
  • sort and distribute mail and maintain filing systems
  • order office supplies and maintain inventory
  • prepare banquet event orders and specialized menus
  • process booking requests and generate necessary paperwork
  • greet visitors and assist with their needs
  • maintain cleanliness and organization of work stations
  • type daily event sheets, change sheets, and reports
  • monitor compliance with departmental policies and standards
  • anticipate and respond promptly to guest needs
  • ensure professional telephone etiquette and message accuracy
  • contribute to a positive and cooperative team environment

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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