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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
Marriott International is a global leader in hospitality, known for its commitment to exceptional service and quality experiences. As an established hotel and resort company with a rich history, Marriott operates thousands of properties worldwide, offering guests a superior stay through innovative solutions and outstanding customer service. Marriott's diverse portfolio ranges from luxury to mid-scale hotels, all striving to enhance guest satisfaction and deliver memorable events and accommodations. The company actively invests in its associates' professional growth, providing numerous training opportunities and fostering an inclusive culture that values diversity and collaboration. Commitment to equal employment opportunity and non-discrimination highlights Marriott's... Show More
Job Requirements
- high school diploma or ged
- 1-2 years experience in event management or related field
- or 2-year degree from accredited university in hospitality or business related major
- at least 1 year experience in event management
- strong communication skills
- ability to manage logistics and operations
- customer service orientation
- leadership ability
- problem-solving skills
- proficiency in billing and review processes
- ability to collaborate with sales and property teams
- willingness to work flexible hours
- ability to handle multiple tasks simultaneously
Job Qualifications
- high school diploma or ged with 1-2 years experience in event management
- or 2-year degree in hotel and restaurant management, hospitality, business administration, or related major with at least 1 year experience
- experience in event logistics and operations
- strong customer service skills
- ability to coordinate and communicate effectively
- leadership skills with team coordination experience
- knowledge of sales processes and revenue forecasting
- problem-solving skills
- ability to handle guest complaints proficiently
- experience in conducting meetings and training
- ability to work collaboratively with multiple departments
Job Duties
- prepares all event documentation and coordinates with sales, property departments and customers
- manages event logistics and operations to ensure seamless event progression
- greets customers during events and transitions responsibility to event operations team
- ensures billing accuracy and conducts bill reviews with clients
- manages group room blocks and meeting space for assigned groups
- identifies operational challenges and develops solutions
- acts as liaison between field salesperson and customers throughout event phases
- participates in customer site inspections and assists with sales process
- solicits feedback from property departments to enhance event planner experience
- delivers excellent customer service and empowers employees
- coordinates and communicates event details verbally and in writing
- oversees customer experience from file turnover through post event phase
- responds to and handles guest problems and complaints
- leads pre and post event meetings for assigned groups
- assists in sales process and revenue forecasting
- reviews guest satisfaction results with employees and provides feedback
- develops and implements corrective action plans
- works to continually improve customer service
- performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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