Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k Retirement Plan
employee discount
flexible schedule
Career development opportunities
Job Description
Hy-Vee is a leading grocery store chain widely recognized for its commitment to community, superior customer service, and quality products. With stores throughout the Midwest, Hy-Vee places a high value on a positive work culture where employees are empowered, appreciated, and encouraged to grow professionally. Known for its slogan, "a helpful smile in every aisle," Hy-Vee is dedicated to ensuring that every customer interaction is friendly, efficient, and meets the highest standards of satisfaction. The company prides itself on fostering teamwork and collaboration amongst its team members to create not just a store, but a positive experience for the customers it serves. Hy-Vee’s emphasis on quality, service, and community involvement continuously fuels its position as a trusted grocery retailer with a strong local presence.
The Catering Coordinator position at Hy-Vee plays an essential role within the catering department, responsible for upholding the standards that define Hy-Vee's customer service excellence and operational success. This role is non-exempt and focuses on coordinating catering services that deliver fresh, high-quality products at competitive prices, while maintaining exemplary standards in cleanliness, employee relations, and profitability. The Coordinator will be expected to lead the catering team with professionalism, positively influencing the workplace atmosphere by promoting friendliness, teamwork, and customer engagement. Responsibilities include managing orders, coordinating with various departments such as kitchen, bakery, and delicatessen, and ensuring that all catering events meet Hy-Vee’s quality standards.
This position requires strong leadership abilities, communication skills, and the capacity to handle customer issues with patience and care. The Catering Coordinator is also tasked with pricing strategy, billing, bookkeeping, and developing exclusive catering contracts, adding a critical business dimension to the role. The role involves both direct customer interactions and internal management duties, positioning the Coordinator as a key player in delivering a seamless and memorable catering experience. Candidates must be prepared to work in a fast-paced environment requiring physical activity and adherence to company policies. This position not only elevates the catering service but also contributes significantly to the overall store success by ensuring customer satisfaction and fostering a positive team environment. For those passionate about food service and customer relations, this is an opportunity to grow with a company that values its employees as its biggest strength.
The Catering Coordinator position at Hy-Vee plays an essential role within the catering department, responsible for upholding the standards that define Hy-Vee's customer service excellence and operational success. This role is non-exempt and focuses on coordinating catering services that deliver fresh, high-quality products at competitive prices, while maintaining exemplary standards in cleanliness, employee relations, and profitability. The Coordinator will be expected to lead the catering team with professionalism, positively influencing the workplace atmosphere by promoting friendliness, teamwork, and customer engagement. Responsibilities include managing orders, coordinating with various departments such as kitchen, bakery, and delicatessen, and ensuring that all catering events meet Hy-Vee’s quality standards.
This position requires strong leadership abilities, communication skills, and the capacity to handle customer issues with patience and care. The Catering Coordinator is also tasked with pricing strategy, billing, bookkeeping, and developing exclusive catering contracts, adding a critical business dimension to the role. The role involves both direct customer interactions and internal management duties, positioning the Coordinator as a key player in delivering a seamless and memorable catering experience. Candidates must be prepared to work in a fast-paced environment requiring physical activity and adherence to company policies. This position not only elevates the catering service but also contributes significantly to the overall store success by ensuring customer satisfaction and fostering a positive team environment. For those passionate about food service and customer relations, this is an opportunity to grow with a company that values its employees as its biggest strength.
Job Requirements
- High school diploma or equivalent
- one to three years of related work experience
- ability to solve practical problems and comprehend complex concepts
- skilled in arithmetic calculations with fractions, decimals, and percentages
- capable of composing correspondence and following technical manuals
- strong communication skills
- physical ability to exert up to 50 pounds occasionally
- visual acuity including depth perception and color vision
- ability to perform physical activities including climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
- willingness to adhere to company policies and maintain professional appearance
- ability to manage departmental operations and employee relations
- reliable attendance and punctuality
Job Qualifications
- High school diploma or equivalent
- over one year up to three years of similar or related work experience
- strong communication and interpersonal skills
- ability to solve practical problems
- ability to perform arithmetic calculations involving fractions, decimals, and percentages
- ability to compose original correspondence
- ability to follow technical manuals
- professional demeanor
- ability to lead and motivate team members
- experience in customer service
Job Duties
- Maintains a positive attitude
- creates an atmosphere of friendliness and fun through flexibility and teamwork
- generates a friendly atmosphere by encouraging employees to greet and speak to customers
- provides prompt, courteous, and efficient service to customers and sets a good example
- sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability
- provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- smiles and greets customers in a friendly manner
- makes an effort to learn customers’ names and to address them by name whenever possible
- assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks to enhance the shopping experience
- answers the telephone promptly and provides friendly, helpful service
- handles and satisfies customer issues
- determines department goals with store director
- meets with customers and determines their needs
- writes detailed orders and coordinates orders with all departments involved
- contacts businesses and prospective customers to inform them about the catering service
- develops contracts for exclusive Hy-Vee caterings
- recommends and buys equipment with Store Directors approval
- consults with customers on available rental companies
- attends department manager meetings and obtains baseline prices
- figures retail pricing and ensures correct pricing
- prepares customer bills, extends invoices, posts invoices, and oversees bookkeeping
- develops and maintains standard catering practices and checks multi catering events for quality control
- answers and returns phone calls efficiently
- develops guidelines for department performance in absence of Manager
- organizes shows and events
- ensures proper temperatures and storage procedures
- troubleshoots equipment and ensures maintenance
- maintains personal hygiene and dress standards
- adheres to company policies and store guidelines
- reports to work as scheduled
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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