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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k Retirement Plan
employee discount
flexible schedule
Career development opportunities
Job Description
Hy-Vee is a leading grocery store chain widely recognized for its commitment to community, superior customer service, and quality products. With stores throughout the Midwest, Hy-Vee places a high value on a positive work culture where employees are empowered, appreciated, and encouraged to grow professionally. Known for its slogan, "a helpful smile in every aisle," Hy-Vee is dedicated to ensuring that every customer interaction is friendly, efficient, and meets the highest standards of satisfaction. The company prides itself on fostering teamwork and collaboration amongst its team members to create not just a store, but a positive experience for the customers... Show More
Job Requirements
- High school diploma or equivalent
- one to three years of related work experience
- ability to solve practical problems and comprehend complex concepts
- skilled in arithmetic calculations with fractions, decimals, and percentages
- capable of composing correspondence and following technical manuals
- strong communication skills
- physical ability to exert up to 50 pounds occasionally
- visual acuity including depth perception and color vision
- ability to perform physical activities including climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
- willingness to adhere to company policies and maintain professional appearance
- ability to manage departmental operations and employee relations
- reliable attendance and punctuality
Job Qualifications
- High school diploma or equivalent
- over one year up to three years of similar or related work experience
- strong communication and interpersonal skills
- ability to solve practical problems
- ability to perform arithmetic calculations involving fractions, decimals, and percentages
- ability to compose original correspondence
- ability to follow technical manuals
- professional demeanor
- ability to lead and motivate team members
- experience in customer service
Job Duties
- Maintains a positive attitude
- creates an atmosphere of friendliness and fun through flexibility and teamwork
- generates a friendly atmosphere by encouraging employees to greet and speak to customers
- provides prompt, courteous, and efficient service to customers and sets a good example
- sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability
- provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- smiles and greets customers in a friendly manner
- makes an effort to learn customers’ names and to address them by name whenever possible
- assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks to enhance the shopping experience
- answers the telephone promptly and provides friendly, helpful service
- handles and satisfies customer issues
- determines department goals with store director
- meets with customers and determines their needs
- writes detailed orders and coordinates orders with all departments involved
- contacts businesses and prospective customers to inform them about the catering service
- develops contracts for exclusive Hy-Vee caterings
- recommends and buys equipment with Store Directors approval
- consults with customers on available rental companies
- attends department manager meetings and obtains baseline prices
- figures retail pricing and ensures correct pricing
- prepares customer bills, extends invoices, posts invoices, and oversees bookkeeping
- develops and maintains standard catering practices and checks multi catering events for quality control
- answers and returns phone calls efficiently
- develops guidelines for department performance in absence of Manager
- organizes shows and events
- ensures proper temperatures and storage procedures
- troubleshoots equipment and ensures maintenance
- maintains personal hygiene and dress standards
- adheres to company policies and store guidelines
- reports to work as scheduled
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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