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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.00 - $15.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
employee discount
Retirement Plan
Career development opportunities
Job Description
Hy-Vee is a well-established and community-focused grocery chain renowned for its commitment to customer service, employee satisfaction, and quality products. With a presence in multiple states, Hy-Vee prides itself on delivering a shopping experience that emphasizes friendliness, professionalism, and reliability. The company fosters a positive work environment where employees are valued as the core strength of the organization. Hy-Vee promises "a helpful smile in every aisle," reflecting their dedication to supporting customers and maintaining a friendly atmosphere. The organization champions values such as partnerships, a growth mindset, results orientation, customer focus, and professionalism, ensuring that all team members contribute effectively... Show More
Job Requirements
- must be 18 or older
- high school diploma or equivalent
- over one year up to three years of related work experience
- ability to lift up to 50 pounds occasionally
- ability to perform physical activities such as climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
- visual requirements including color vision and depth perception
- ability to solve practical problems and perform arithmetic calculations
- must be able to follow company policies and guidelines
- must complete pre-employment drug screen
Job Qualifications
- high school diploma or equivalent
- over one year up to three years of similar or related work experience
- ability to solve practical problems
- ability to do arithmetic calculations involving fractions, decimals, and percentages
- ability to compose original correspondence and follow technical manuals
- excellent communication skills
- leadership and supervisory experience
- experience with customer service and retail pricing
- proficiency in bookkeeping and order coordination
Job Duties
- maintains a positive attitude
- creates an atmosphere of friendliness and fun through flexibility and teamwork
- generates a friendly atmosphere by encouraging employees to greet and speak to customers
- sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability
- provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience
- smiles and greets customers in a friendly manner
- makes an effort to learn customers' names and address them by name
- assists customers by escorting them to products, securing out-of-reach products, loading or unloading heavy items, noting customer suggestions
- answers the telephone promptly and provides friendly service
- handles and satisfies customer issues
- determines department goals with store director
- meets with customers and determines their needs
- writes detailed orders and coordinates with all involved departments
- contacts businesses to inform them about catering service
- develops contracts for exclusive Hy-Vee caterings
- recommends and buys equipment with approval
- consults with customers on rental companies
- attends manager meetings and obtains baseline prices
- figures retail pricing and ensures correct pricing
- prepares customer bills and oversees bookkeeping
- develops standard catering practices and checks quality control
- answers phone calls and returns voicemail timely
- develops department performance guidelines
- organizes store events and setups displays
- ensures proper temperatures and storage procedures
- troubleshoots equipment and ensures maintenance
- maintains adherence to hygiene and dress guidelines
- adheres to company and store policies
- reports to work as scheduled
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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