Catering Coordinator

Hy-Vee is a well-established and community-focused grocery chain renowned for its commitment to customer service, employee satisfaction, and quality products. With a presence in multiple states, Hy-Vee prides itself on delivering a shopping experience that emphasizes friendliness, professionalism, and reliability. The company fosters a positive work environment where employees are valued as the core strength of the organization. Hy-Vee promises "a helpful smile in every aisle," reflecting their dedication to supporting customers and maintaining a friendly atmosphere. The organization champions values such as partnerships, a growth mindset, results orientation, customer focus, and professionalism, ensuring that all team members contribute effectively toward the company’s success.

The Catering Coordinator role at Hy-Vee is a critical position within the catering department, responsible for maintaining high standards of customer service, managing employee relations, and ensuring operational excellence. This non-exempt position reports directly to district store directors and store management, and oversees department employees to ensure quality, cleanliness, sanitation, and professional appearance. As a Catering Coordinator, you will coordinate the delivery of fresh, high-quality catering products at competitive prices, all while promoting a positive company image through efficient and friendly service. The role demands a balance of leadership, customer service expertise, operational management, and teamwork.

You will set department standards regarding customer service and overall profitability, taking charge of order coordination with kitchen, bakery, and delicatessen departments. Responsibilities include meeting with customers to assess their catering needs, writing detailed orders, developing exclusive catering contracts for Hy-Vee, and ensuring competitive pricing. The position also involves maintaining quality control over multiple catering events, managing department invoicing and bookkeeping procedures, and participating in continuing education and store events like bridal and holiday shows.

A key aspect of this role is fostering a welcoming, flexible, and friendly atmosphere among team members and customers. You will encourage employees to greet and engage customers, assist with product location and loading/unloading heavy items, and handle customer calls and issues with care and efficiency. Attention to food safety and storage standards, troubleshooting equipment, and maintaining cleanliness are essential. The position requires physical capability for lifting up to 50 pounds and performing activities such as climbing, kneeling, and walking in a fast-paced, sometimes noisy environment with exposure to cleaning chemicals.

Hy-Vee values confidentiality and trust, and the Catering Coordinator will have access to sensitive company information including employee compensation and sales data. Employment is contingent upon completion of a pre-employment drug screen. The company offers a supportive, engaging work environment where you can grow your career while making a positive impact each day. If you are ready to bring a smile and lead a successful catering department, this opportunity offers a rewarding path in a respected organization.