Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Professional Development
flexible schedule
Job Description
Highgate is a leading real estate investment and hospitality management company renowned for its innovative approach within the industry. Established as a dominant force in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand its presence across Europe, Latin America, and the Caribbean. With a global portfolio valued at over $20 billion and generating revenues exceeding $5 billion, Highgate offers comprehensive services spanning the entire hospitality property cycle. From initial planning and development to recapitalization or disposition, the company provides expert guidance tailored to maximize asset value and operational success. Highgate’s reputation is further strengthened by its commitment to creativity and cutting-edge strategies, including bespoke hotel brand development and the use of proprietary revenue management tools that anticipate and leverage evolving market trends. Supported by an executive team of highly experienced hotel management professionals, Highgate serves as a trusted partner for top ownership groups and major hotel brands alike. The company operates corporate offices located in London, New York, Dallas, and Seattle, ensuring broad geographic reach and operational expertise.
Situated in the heart of Miami Beach, the Goodtime Hotel represents an exciting new mixed-use project developed by renowned designers Morris Adjmi and Ken Fulk. Offering more than 45,000 square feet of ground-floor and retail space, the hotel boasts modern, flexible storefronts suitable for a wide array of configurations ranging from 500 to over 5,000 square feet. With prominent frontages along Washington Avenue, 6th Street, and 7th Street, the Goodtime Hotel provides unparalleled branding exposure to millions of tourists who visit Miami annually.
The role of Catering and Sales Manager at the Goodtime Hotel is central to delivering exceptional event experiences and maximizing catering revenue. This position entails overseeing and coordinating all facets of catering and event planning, ensuring exemplary service standards and seamless event execution. The successful candidate will focus on maintaining profitability while upholding the highest quality levels in products and services. Acting as the primary liaison between clients and various hotel departments, the Catering and Sales Manager fosters strong relationships to encourage repeat business and sustained revenue growth. This role also requires proactive marketing efforts, detailed proposal and contract management, and meticulous event logistics coordination. Responsibilities include supporting culinary collaboration for custom menu design, managing event setup and audiovisual requirements, auditing banquet checks, and ensuring timely billing completion. The Catering and Sales Manager is expected to participate actively in internal meetings, coordinate with external vendors, conduct site tours, and uphold the hotel's brand and operational standards. Effective communication, strong organizational skills, and the ability to handle multiple concurrent events with precision are essential. Moreover, the role demands a service-oriented mindset, excellent negotiation skills, and a passion for hospitality that elevates the guest experience at every touchpoint. This full-time role offers the opportunity to contribute to a dynamic, fast-paced team within a premier hotel environment poised for continued growth and success.
Situated in the heart of Miami Beach, the Goodtime Hotel represents an exciting new mixed-use project developed by renowned designers Morris Adjmi and Ken Fulk. Offering more than 45,000 square feet of ground-floor and retail space, the hotel boasts modern, flexible storefronts suitable for a wide array of configurations ranging from 500 to over 5,000 square feet. With prominent frontages along Washington Avenue, 6th Street, and 7th Street, the Goodtime Hotel provides unparalleled branding exposure to millions of tourists who visit Miami annually.
The role of Catering and Sales Manager at the Goodtime Hotel is central to delivering exceptional event experiences and maximizing catering revenue. This position entails overseeing and coordinating all facets of catering and event planning, ensuring exemplary service standards and seamless event execution. The successful candidate will focus on maintaining profitability while upholding the highest quality levels in products and services. Acting as the primary liaison between clients and various hotel departments, the Catering and Sales Manager fosters strong relationships to encourage repeat business and sustained revenue growth. This role also requires proactive marketing efforts, detailed proposal and contract management, and meticulous event logistics coordination. Responsibilities include supporting culinary collaboration for custom menu design, managing event setup and audiovisual requirements, auditing banquet checks, and ensuring timely billing completion. The Catering and Sales Manager is expected to participate actively in internal meetings, coordinate with external vendors, conduct site tours, and uphold the hotel's brand and operational standards. Effective communication, strong organizational skills, and the ability to handle multiple concurrent events with precision are essential. Moreover, the role demands a service-oriented mindset, excellent negotiation skills, and a passion for hospitality that elevates the guest experience at every touchpoint. This full-time role offers the opportunity to contribute to a dynamic, fast-paced team within a premier hotel environment poised for continued growth and success.
Job Requirements
- Minimum of 2 years of catering or event sales experience
- proficiency in Windows and company-approved software
- knowledge of food and beverage operations
- strong communication and organizational skills
- ability to manage multiple events simultaneously
- experience preferably in lifestyle or boutique hotel environment
- knowledge of Marriott platforms and Opera PMS preferred
- excellent negotiation skills
- passion for hospitality and customer service
- ability to work in a fast-paced environment
- strong problem-solving abilities
- attention to detail
- ability to collaborate effectively with multiple departments
- professional appearance and demeanor
- availability to attend meetings and training
- flexibility to participate in Manager on Duty coverage as needed
Job Qualifications
- Must be proficient in Windows, company approved spreadsheets and word processing
- must have knowledge of food & beverage
- 2+ years of catering or event sales experience, preferably within a lifestyle or boutique hotel environment
- experience with Marriott platforms (CI/TY, MARSHA, MRDW) and Opera PMS is a strong plus
- strong understanding of BEO creation, contracts, group resumes and event logistics
- proven ability to manage multiple events simultaneously with attention to detail
- excellent communication, negotiation and organizational skills
- passion for hospitality, events and delivering elevated guest experiences
Job Duties
- Selling and coordinating food, beverage, décor, entertainment, audio visual, etc. for all group sales booked while generating maximum revenue from each group
- create detailed proposals, contracts, BEOs and run of show for clients and internal communication
- prepare group resume for 10-day meeting
- conduct pre convention and weekly departmental meetings
- communicate efficiently with entire hotel on details pertaining to groups booked
- accurately forecast and provide various reports based on prospect, tentative and definite business
- work with culinary teams to create custom menus for clients
- coordinate shipping and receiving of group deliveries
- ensure room setup is timely and audio visual needs are met during events
- oversee servicing of food and beverage events related to groups
- facilitate event deposits, audit banquet checks and reconcile event orders/master accounts
- be present for group events from start to finish and finalize outstanding billing prior to departure
- keep immediate supervisor informed of any issues
- prepare and submit reports timely
- follow up on communication within 24 hours via phone or written correspondence
- know venue setups, capabilities and best sales practices to maximize revenue
- have knowledge of all sleeping room configurations and types
- have comprehensive knowledge of hotel operational departments including guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars and engineering
- conduct site tours for current and future business opportunities
- coordinate with outside planners and vendors for event setup
- design floor plans for events
- ensure events are set according to client needs on time
- manage existing accounts and follow up with client solicitation to capture future business
- outreach to new businesses and destination management companies
- work with other F&B managers and keep them informed of issues
- resolve guest complaints with hospitality and professionalism
- manage function book and adjust space to maximize revenue
- establish and maintain department filing systems
- attend networking events to foster future event business development
- understand venue and marketing brand guidelines
- meet or exceed set goals
- assist staff as needed during functions
- conduct departmental and hotel training
- use feedback from meeting planner evaluations to improve service
- drive catering and event revenue through proactive prospecting, solicitation and relationship building
- develop and present customized proposals, contracts and event resumes
- manage the full lifecycle of events
- conduct engaging site tours showcasing hotel spaces
- collaborate with Food & Beverage, Operations and Sales teams
- maintain records and reporting within Marriott systems
- maintain a professional and service-oriented demeanor
- demonstrate strong organizational and time management skills
- demonstrate sound judgment and problem-solving abilities
- maintain professionalism, confidentiality and attention to detail
- attend required meetings, training and participate in Manager on Duty coverage
- support a culture of productivity and continuous improvement
- develop a strong understanding of hotel operations
- drive revenue through proactive sales activities
- build and maintain strong client relationships
- utilize sales systems for account management
- demonstrate in-depth knowledge of meeting and guest room offerings
- collaborate with leadership on client feedback and performance
- interact with outside planners and vendors
- maintain pricing integrity and propose upscale menus for clients
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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