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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,000.00 - $55,000.00
Work Schedule
Rotating Shifts
Benefits
401(k)
Health Insurance
Vision Insurance
Dental Insurance
short-term disability insurance
long-term disability insurance
Life insurance
Paid vacation
Paid sick time
Birthday pay
Holiday pay
Free hot meal
Restaurant discount
Coffee shop discount
free covered parking
Subsidized transportation
Hyatt Hotels discounts
growth opportunities
Job Description
Embassy Suites Cleveland, part of the well-respected Westmont Hospitality Group and affiliated with Hyatt Hotels, offers a distinguished hotel experience focused on exceptional guest service and operational excellence. This hotel is strategically committed to outperforming competitors through a dedicated and skilled sales organization supported by an experienced General Manager, Director of Sales and Marketing, and a professional corporate team. The organization prides itself on ensuring memorable guest experiences with a comprehensive range of services including banquet facilities, event planning, and upscale accommodations tailored to both business and leisure travelers.
The Catering Sales Manager plays a pivotal role within this dyn... Show More
The Catering Sales Manager plays a pivotal role within this dyn... Show More
Job Requirements
- Minimum one year of experience in catering sales, event planning, or related field preferably in a hotel environment
- proven track record of achieving and exceeding revenue targets
- strong verbal and written English communication skills
- knowledge of hotel, Westmont, and brand policies and procedures
- advanced understanding of catering and banquet operations, food and beverage trends, and event logistics
- proficient in MS Office and CRM systems
- exceptional sales, negotiation, and closing skills
- strong problem-solving and decision-making skills under pressure
- demonstrated ability to build and maintain client relationships
- possess systems knowledge (Envision/Social Tables or similar).
Job Qualifications
- Minimum one year of experience in catering sales, event planning, or related field preferably in a hotel environment
- proven track record of achieving and exceeding revenue targets
- strong verbal and written English communication skills
- knowledge of hotel, Westmont, and brand policies and procedures
- advanced understanding of catering and banquet operations, food and beverage trends, and event logistics
- proficient in MS Office (Word, Excel, PowerPoint) and CRM systems (Envision or similar platforms)
- exceptional sales, negotiation, and closing skills
- strong problem-solving abilities and decision-making skills under pressure
- demonstrated ability to build and maintain lasting relationships with clients and internal teams
- possess systems knowledge (Envision/Social Tables or similar).
Job Duties
- Proactively solicit, negotiate, and book high-profile and complex events, maximizing banquet space and exceeding catering revenue targets
- collaborate with clients to plan and detail meetings/functions, including event logistics, menu planning, and decor
- prepare contracts, proposals, and supporting documents while coordinating efforts with internal teams to ensure seamless execution
- identify and convert leads, employing creative selling techniques to secure business
- proactively identify, qualify, and solicit new catering business to achieve personal and hotel revenue goals
- build and strengthen relationships with existing and new customers including conducting sales calls, prospecting, and attending events
- conduct site inspections and understand competitor strengths and weaknesses to effectively sell against them
- use negotiating skills and creative selling abilities to close business and negotiate contracts
- ensure a high level of customer satisfaction and build long-term mutually beneficial customer relationships
- coordinate and communicate event details with customers and internal staff, follow up post-event
- lead guest hospitality initiatives and handle guest problems and complaints effectively
- review guest service results and participate in corrective action plans
- champion a culture of excellence and innovation within the sales department
- demonstrate urgency and efficiency in managing competing priorities
- proactively resolve obstacles and foster cross-functional collaboration
- continuously pursue professional development and share gained knowledge with colleagues.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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