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Catering and Convention Services Manager- Full Time (Horseshoe LV)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Caesars Entertainment is a renowned leader in the hospitality and gaming industry, recognized for its commitment to providing unparalleled guest experiences through its iconic resorts and casinos. With a legacy spanning over 30 years, Caesars Entertainment operates some of the most prestigious properties across the globe, offering world-class amenities, entertainment, and exceptional service to millions of guests every year. The company's unwavering dedication to its Mission, Vision, and Values drives a culture of excellence, inclusivity, and innovation which creates memorable and extraordinary experiences for guests and employees alike. At its core, Caesars embodies a spirit of fun and possibility, ensuring... Show More
Job Requirements
- Minimum of two years of college level courses with an emphasis on business or communications
- Bachelor’s degree in Hotel Management, Business Administration, Marketing or Communications preferred
- Minimum of one-year experience at a supervisory level in guest contact areas of the hospitality industry
- Math and analytical skills necessary to accurately solve and communicate financial and space utilization calculations
- Proficiency in Microsoft Office, Delphi FDC, LMS or other hotel operating system, Internet and Meeting Matrix
- Hotel product and industry knowledge including staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies and city ordinances
- Ability to read, write and speak the English language effectively
- Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision
- Ability to work varying schedules due to cyclical nature of hospitality industry
- Must be able to obtain NV Health Card, Alcohol Awareness Card, and Non-Gaming Card
- Any education, training or experience that provides the required knowledge, skills and abilities
Job Qualifications
- Minimum of two years of college level courses with an emphasis on business or communications
- Bachelor's degree in Hotel Management, Business Administration, Marketing or Communications preferred
- Minimum of one-year experience at a supervisory level in guest contact areas of the hospitality industry
- Proficiency in Microsoft Office, Delphi FDC, LMS or other hotel operating system, Internet and Meeting Matrix
- Math and analytical skills necessary to accurately solve and communicate financial and space utilization calculations
- Hotel product and industry knowledge including staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies and city ordinances
- Ability to read, write and speak English effectively
- Ability to learn and perform all essential job functions accurately and safely with minimal supervision
- Any education, training or experience providing required knowledge, skills and abilities
Job Duties
- Manage customer relationships from account turnover through execution of event
- Drive high customer satisfaction by maintaining positive guest and employee relations acting as a liaison between the guest and support departments
- Partner with banquet and hotel operations teams to ensure events are executed as expected by clients
- Maintain and increase guest satisfaction scores by ensuring prompt, courteous and proper service
- Generate incremental revenue through upsell of contracted food and beverage minimums and by promoting preferred vendors to drive commission revenues
- Establish and maintain relationships with client base to encourage re-booking of events
- Create and distribute within established time frame correspondence and paperwork to include BEO's, group resumes, fire marshal diagrams and other forms of communicating group and event details
- Promote the meeting diamond program and encourage support departments participation in the overall success of all group and event business
- Review sales contracts and understand group requirements for room block, cut-off date, special concessions, attrition clauses and meeting space requirements
- Conduct and participate in meetings such as planning meetings, department meetings, BEO meetings, resume meetings, pre and post conference meetings
- Proactively identify and seek to resolve potential service, product or other damaging issues
- Maintain detailed files, computer folders and accurate recording of information in Delphi to track correspondence with clients and provide accurate detail for forecasting and consumption
- Keep files neat, complete and in a state of readiness in accordance with departmental guidelines
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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