Catering and Convention Services Manager- Full Time (Horseshoe LV)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Caesars Entertainment is a renowned leader in the hospitality and gaming industry, recognized for its commitment to providing unparalleled guest experiences through its iconic resorts and casinos. With a legacy spanning over 30 years, Caesars Entertainment operates some of the most prestigious properties across the globe, offering world-class amenities, entertainment, and exceptional service to millions of guests every year. The company's unwavering dedication to its Mission, Vision, and Values drives a culture of excellence, inclusivity, and innovation which creates memorable and extraordinary experiences for guests and employees alike. At its core, Caesars embodies a spirit of fun and possibility, ensuring that every interaction exceeds expectations while contributing meaningfully to the communities where it operates. Caesars Entertainment is committed to corporate social responsibility through its People Planet Play framework, focusing on economic development, enhancing the wellbeing of team members and their families, and fostering sustainable community growth.
This opportunity is within Horseshoe, a distinguished Caesars Entertainment property known for its classic Las Vegas charm combined with modern sophistication. Featuring 2,814 rooms, 244 suites, six restaurants, and over 1,250 slot and video poker machines, Horseshoe attracts guests seeking an exceptional hospitality experience marked by high-energy excitement and timeless glamour. Working at Horseshoe means joining a team that values family-style service, genuine connections, and a workplace where every team member plays a vital role in delivering outstanding experiences.
The role of a Convention/Conference Services Manager (C/CSM) at Caesars Entertainment is pivotal in ensuring the flawless execution of conventions and group events. This position encompasses responsibilities ranging from novice to experienced levels, where the individual is expected to self-manage while adhering to established procedures and guidelines. The C/CSM oversees the success of assigned conventions by managing group contracts and coordinating with various hotel departments to meet contractual obligations related to guest room blocks, meeting spaces, catering, and other contracted services. The position requires strong interpersonal skills to foster and maintain superior relationships with clients and internal teams, ensuring that each event not only meets but exceeds guest expectations.
The Convention Services Manager will actively manage customer relationships from account turnover through event execution, acting as a liaison between clients and hotel support departments such as banquet and hotel operations. This role also involves generating incremental revenue by upselling contracted food and beverage minimums and promoting preferred vendors for additional services like audio-visual equipment and entertainment. Effective communication, meticulous organization, and an ability to anticipate and resolve potential service issues are critical traits for success. The C/CSM handles detailed documentation, including Banquet Event Orders (BEOs), group resumes, and fire marshal diagrams, ensuring that all event logistics are communicated timely and accurately.
This position requires proficiency in various technology platforms including Microsoft Office, Delphi FDC, LMS or other hotel operating systems, and Meeting Matrix, alongside strong analytical and financial skills for managing group requirements and revenue forecasting. A college-level education with emphasis on business or communications is required, with a preference for degrees in Hotel Management, Business Administration, Marketing, or Communications. Supervisory experience in hospitality guest contact areas is advantageous. Physical and mental flexibility are necessary due to the cyclical nature of the hospitality industry, including the ability to obtain mandatory Nevada Health Card, Alcohol Awareness Card, and Non-Gaming Card certifications.
In summary, the Convention/Conference Services Manager at Caesars Entertainment is an essential role focused on creating extraordinary, seamless group experiences that align with the company's mission to "Create the Extraordinary." It offers a dynamic, challenging career path within a globally respected hospitality brand that values teamwork, innovation, and delivering exceptional service to both guests and colleagues.
This opportunity is within Horseshoe, a distinguished Caesars Entertainment property known for its classic Las Vegas charm combined with modern sophistication. Featuring 2,814 rooms, 244 suites, six restaurants, and over 1,250 slot and video poker machines, Horseshoe attracts guests seeking an exceptional hospitality experience marked by high-energy excitement and timeless glamour. Working at Horseshoe means joining a team that values family-style service, genuine connections, and a workplace where every team member plays a vital role in delivering outstanding experiences.
The role of a Convention/Conference Services Manager (C/CSM) at Caesars Entertainment is pivotal in ensuring the flawless execution of conventions and group events. This position encompasses responsibilities ranging from novice to experienced levels, where the individual is expected to self-manage while adhering to established procedures and guidelines. The C/CSM oversees the success of assigned conventions by managing group contracts and coordinating with various hotel departments to meet contractual obligations related to guest room blocks, meeting spaces, catering, and other contracted services. The position requires strong interpersonal skills to foster and maintain superior relationships with clients and internal teams, ensuring that each event not only meets but exceeds guest expectations.
The Convention Services Manager will actively manage customer relationships from account turnover through event execution, acting as a liaison between clients and hotel support departments such as banquet and hotel operations. This role also involves generating incremental revenue by upselling contracted food and beverage minimums and promoting preferred vendors for additional services like audio-visual equipment and entertainment. Effective communication, meticulous organization, and an ability to anticipate and resolve potential service issues are critical traits for success. The C/CSM handles detailed documentation, including Banquet Event Orders (BEOs), group resumes, and fire marshal diagrams, ensuring that all event logistics are communicated timely and accurately.
This position requires proficiency in various technology platforms including Microsoft Office, Delphi FDC, LMS or other hotel operating systems, and Meeting Matrix, alongside strong analytical and financial skills for managing group requirements and revenue forecasting. A college-level education with emphasis on business or communications is required, with a preference for degrees in Hotel Management, Business Administration, Marketing, or Communications. Supervisory experience in hospitality guest contact areas is advantageous. Physical and mental flexibility are necessary due to the cyclical nature of the hospitality industry, including the ability to obtain mandatory Nevada Health Card, Alcohol Awareness Card, and Non-Gaming Card certifications.
In summary, the Convention/Conference Services Manager at Caesars Entertainment is an essential role focused on creating extraordinary, seamless group experiences that align with the company's mission to "Create the Extraordinary." It offers a dynamic, challenging career path within a globally respected hospitality brand that values teamwork, innovation, and delivering exceptional service to both guests and colleagues.
Job Requirements
- Minimum of two years of college level courses with an emphasis on business or communications
- Bachelor’s degree in Hotel Management, Business Administration, Marketing or Communications preferred
- Minimum of one-year experience at a supervisory level in guest contact areas of the hospitality industry
- Math and analytical skills necessary to accurately solve and communicate financial and space utilization calculations
- Proficiency in Microsoft Office, Delphi FDC, LMS or other hotel operating system, Internet and Meeting Matrix
- Hotel product and industry knowledge including staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies and city ordinances
- Ability to read, write and speak the English language effectively
- Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision
- Ability to work varying schedules due to cyclical nature of hospitality industry
- Must be able to obtain NV Health Card, Alcohol Awareness Card, and Non-Gaming Card
- Any education, training or experience that provides the required knowledge, skills and abilities
Job Qualifications
- Minimum of two years of college level courses with an emphasis on business or communications
- Bachelor's degree in Hotel Management, Business Administration, Marketing or Communications preferred
- Minimum of one-year experience at a supervisory level in guest contact areas of the hospitality industry
- Proficiency in Microsoft Office, Delphi FDC, LMS or other hotel operating system, Internet and Meeting Matrix
- Math and analytical skills necessary to accurately solve and communicate financial and space utilization calculations
- Hotel product and industry knowledge including staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies and city ordinances
- Ability to read, write and speak English effectively
- Ability to learn and perform all essential job functions accurately and safely with minimal supervision
- Any education, training or experience providing required knowledge, skills and abilities
Job Duties
- Manage customer relationships from account turnover through execution of event
- Drive high customer satisfaction by maintaining positive guest and employee relations acting as a liaison between the guest and support departments
- Partner with banquet and hotel operations teams to ensure events are executed as expected by clients
- Maintain and increase guest satisfaction scores by ensuring prompt, courteous and proper service
- Generate incremental revenue through upsell of contracted food and beverage minimums and by promoting preferred vendors to drive commission revenues
- Establish and maintain relationships with client base to encourage re-booking of events
- Create and distribute within established time frame correspondence and paperwork to include BEO's, group resumes, fire marshal diagrams and other forms of communicating group and event details
- Promote the meeting diamond program and encourage support departments participation in the overall success of all group and event business
- Review sales contracts and understand group requirements for room block, cut-off date, special concessions, attrition clauses and meeting space requirements
- Conduct and participate in meetings such as planning meetings, department meetings, BEO meetings, resume meetings, pre and post conference meetings
- Proactively identify and seek to resolve potential service, product or other damaging issues
- Maintain detailed files, computer folders and accurate recording of information in Delphi to track correspondence with clients and provide accurate detail for forecasting and consumption
- Keep files neat, complete and in a state of readiness in accordance with departmental guidelines
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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