Job Overview
Compensation
Salary
Exact $72,000.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
401k plan
Complimentary dry cleaning
Employee Meals
Hotel discounts worldwide
Job Description
IHG Hotels & Resorts is a globally recognized hotel company known for its commitment to excellence in hospitality and guest experience. As one of the largest and most respected hotel brands worldwide, IHG operates a diverse portfolio of hotels, including luxury properties, budget-friendly accommodations, and everything in between. Among its prestigious portfolio is the InterContinental Boston, an iconic luxury hotel located on Boston's historic waterfront. For over 70 years, the InterContinental Brand has epitomized international travel excellence, offering personalized service, unforgettable experiences, and global etiquette that leave guests with lasting memories. The InterContinental Boston stands as a landmark of sophistication and grandeur, featuring 424 ultra-modern rooms with stunning views of the waterfront or cityscape, a full-service spa and fitness club, and expansive meeting and event spaces totaling 32,000 square feet. The hotel also offers a variety of restaurants and bars that showcase international culinary influences.
The role of Catering & Conference Services Manager at InterContinental Boston is a critical position that blends operational expertise with exceptional client relationship management. This full-time managerial position demands a dynamic individual who can oversee the complete planning and execution of group room blocks, meetings, conferences, and catering events. From the moment a sales contract is signed to the completion of the event and final billing, the Catering & Conference Services Manager serves as the vital link between clients and all hotel departments, ensuring every detail aligns with the hotel’s luxury standards. Responsibilities include coordinating with multiple teams, such as Sales, Banquets, Culinary, Front Office, Housekeeping, Engineering, Security, and Audio Visual departments, to deliver seamless event execution.
This role requires exceptional organizational skills to prepare and distribute detailed banquet event orders, group grids, resumes, and event diagrams while also conducting pre-convention planning and post-event evaluations with clients and hotel leadership. The manager is expected to handle guestroom blocks, VIP arrivals, transportation, and special requests to enhance client satisfaction further. Financial accuracy is also essential, including reviewing event billing and assisting with account reconciliations. The position demands a knack for upselling hotel services and amenities, contributing to revenue growth while fostering strong, ongoing client relationships. The Catering & Conference Services Manager must be adaptable, capable of managing last-minute changes, and maintaining calm under pressure. This role requires the candidate to have a flexible schedule that may include evenings, weekends, and holidays to meet business needs.
The salary for this position is $72,000 annually, accompanied by a competitive benefits package, which includes medical, dental, vision, disability, and life insurance, as well as a matching 401k plan. Employees enjoy complimentary dry cleaning, employee meals, and discounts at hotels worldwide. IHG strives to create an inclusive work environment where individuality is celebrated, and team members are empowered to bring their unique talents and perspectives to work. Remote work opportunities may be available after an initial onboarding period, depending on job performance and business requirements.
Candidates with at least 3-5 years of experience in conference services, catering, event management, or luxury hospitality, preferably within a luxury hotel, resort, or convention property, are encouraged to apply. A bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred. Familiarity with hotel property management systems such as Amadeus Delphi, Meetings & Events, Social Tables, or Opera is essential. Exceptional communication, multitasking, problem-solving skills, and a service-oriented mindset are key for success in this position. Joining the InterContinental Boston team means becoming a part of the global IHG family dedicated to trusted collaboration, respect, and continuous improvement.
The role of Catering & Conference Services Manager at InterContinental Boston is a critical position that blends operational expertise with exceptional client relationship management. This full-time managerial position demands a dynamic individual who can oversee the complete planning and execution of group room blocks, meetings, conferences, and catering events. From the moment a sales contract is signed to the completion of the event and final billing, the Catering & Conference Services Manager serves as the vital link between clients and all hotel departments, ensuring every detail aligns with the hotel’s luxury standards. Responsibilities include coordinating with multiple teams, such as Sales, Banquets, Culinary, Front Office, Housekeeping, Engineering, Security, and Audio Visual departments, to deliver seamless event execution.
This role requires exceptional organizational skills to prepare and distribute detailed banquet event orders, group grids, resumes, and event diagrams while also conducting pre-convention planning and post-event evaluations with clients and hotel leadership. The manager is expected to handle guestroom blocks, VIP arrivals, transportation, and special requests to enhance client satisfaction further. Financial accuracy is also essential, including reviewing event billing and assisting with account reconciliations. The position demands a knack for upselling hotel services and amenities, contributing to revenue growth while fostering strong, ongoing client relationships. The Catering & Conference Services Manager must be adaptable, capable of managing last-minute changes, and maintaining calm under pressure. This role requires the candidate to have a flexible schedule that may include evenings, weekends, and holidays to meet business needs.
The salary for this position is $72,000 annually, accompanied by a competitive benefits package, which includes medical, dental, vision, disability, and life insurance, as well as a matching 401k plan. Employees enjoy complimentary dry cleaning, employee meals, and discounts at hotels worldwide. IHG strives to create an inclusive work environment where individuality is celebrated, and team members are empowered to bring their unique talents and perspectives to work. Remote work opportunities may be available after an initial onboarding period, depending on job performance and business requirements.
Candidates with at least 3-5 years of experience in conference services, catering, event management, or luxury hospitality, preferably within a luxury hotel, resort, or convention property, are encouraged to apply. A bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred. Familiarity with hotel property management systems such as Amadeus Delphi, Meetings & Events, Social Tables, or Opera is essential. Exceptional communication, multitasking, problem-solving skills, and a service-oriented mindset are key for success in this position. Joining the InterContinental Boston team means becoming a part of the global IHG family dedicated to trusted collaboration, respect, and continuous improvement.
Job Requirements
- Bachelor’s degree in hospitality management, business administration, or a related field preferred
- Minimum of 3-5 years experience in conference services, catering, event management, or luxury hospitality
- Experience in a luxury hotel, resort, or full-service convention property preferred
- Knowledge of banquet operations, food and beverage service, and event logistics
- Proficiency with hotel property management systems
- Excellent organizational and multitasking skills
- Exceptional communication skills
- Strong problem-solving abilities
- Ability to work flexible hours including evenings, weekends, and holidays
- Ability to build and maintain client relationships
Job Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
- Minimum of 3-5 years of experience in conference services, catering, event management, or luxury hospitality
- Experience in a luxury hotel, resort, or full-service convention property preferred
- Strong knowledge of banquet operations, food and beverage service, and event logistics
- Proficiency with hotel property management systems such as Amadeus Delphi, Meetings & Events, Social Tables, Opera, or similar platforms
- Excellent organizational, time management, and multitasking abilities
- Exceptional written and verbal communication skills
- Strong problem-solving skills with the ability to remain calm under pressure
- Ability to build lasting client relationships through professionalism and attention to detail
- Flexible schedule including evenings, weekends, and holidays as needed
Job Duties
- Serve as the primary point of contact for clients from contract execution through event completion
- Coordinate all aspects of meetings, conferences, social events, and room blocks
- Conduct pre-convention, planning, and post-event meetings with clients and hotel leadership
- Prepare and distribute detailed banquet event orders, group grids, resumes, and diagrams
- Collaborate with various hotel departments to ensure seamless event execution
- Respond promptly to client requests and proactively resolve issues
- Ensure meeting spaces are set according to banquet event orders and hotel standards
- Coordinate guestroom blocks, VIP arrivals, amenities, transportation, and special requests for group clients
- Manage event changes, rooming lists, billing instructions, and function space adjustments
- Review event billing for accuracy and assist with final account reconciliation
- Maximize client satisfaction and identify upselling opportunities
- Maintain strong relationships with repeat clients and event planners
- Ensure compliance with hotel policies, safety standards, and service procedures
- Participate in daily operations meetings and department briefings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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