Casual Server

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to quality, exceptional service, and employee development. This powerhouse company operates a wide range of hotel brands, including the esteemed Gaylord Hotels, which specialize in creating extraordinary meeting and event experiences. Marriott International cultivates a diverse, inclusive, and welcoming work environment where associates' unique backgrounds and talents are celebrated. The company upholds the highest standards in workplace safety, quality, and professionalism while fostering opportunities for career growth across its extensive portfolio.

Gaylord Hotels, part of the Marriott International family, deliver immersive environments and remarkable services that unify people in memorable ways. The cultural backbone of Gaylord Hotels is its employees, affectionately called STARs, who are known for their creativity, entrepreneurship, and compassionate service. Embracing the Gaylord culture means becoming a member of a global team that values purpose, belonging, and personal growth. Working at Gaylord provides access to vibrant career paths, comprehensive benefits, and a supportive workplace that encourages you to be the best version of yourself.

The Guest Service Expert role at Gaylord Hotels is pivotal in enhancing the guest experience. This non-management, full-time position located in Chula Vista, California, is essential for delivering hospitable and seamless food and beverage service. Paying $16.90 per hour with tip eligibility, the Guest Service Expert focuses on engaging with guests, managing service areas, and ensuring that every interaction contributes to an unforgettable dining experience.

The scope of the role goes beyond mere service; it involves setting the ambiance through meticulous table setups, communicating effectively with kitchen staff, and promptly addressing guest needs. Responsibilities include maintaining cleanliness and organization of work areas, which directly impacts guest satisfaction. The position demands physical stamina as it requires standing, sitting, or walking extensively, navigating uneven or slippery surfaces, and performing tasks that involve lifting, carrying, or moving objects weighing up to 50 pounds with assistance.

Safety and adherence to company policies are fundamental, alongside maintaining a professional appearance and communication style. The Guest Service Expert embraces a hands-on approach, demonstrating flexibility and teamwork to meet daily operational needs. Preferred candidates have a high school diploma or GED, though less than one year of related experience is acceptable, given the company’s dedication to training and development.

Marriott International's commitment to equal employment opportunity means that all qualified applicants, including those with diverse backgrounds or criminal histories, are welcomed. The role is ideal for individuals seeking a vibrant workplace where service excellence and personal development go hand in hand. Joining Gaylord Hotels means joining a brand where you can grow your career, make meaningful connections, and deliver service that sets industry standards.