Casual - Patient & Family Concierge - 9G Trauma at UPMC Presbyterian

UPMC is a renowned healthcare provider known for its commitment to delivering high-quality patient care across its network of hospitals and medical facilities. As a leading establishment in the healthcare industry, UPMC prides itself on innovation, compassionate service, and fostering a supportive environment for both patients and staff. This organization focuses on providing exceptional medical treatment while ensuring patients and their families have a comfortable and reassuring experience during their hospital stay. UPMC is dedicated to upholding its values and enhancing the overall patient journey through various support roles, including the Patient & Family Concierge, Senior position.

The Patient & Family Concierge, Senior at UPMC plays a crucial role in enriching the hospital experience for patients, their families, and visitors. This full-time role is designed to provide compassionate and generalized support services, enhancing satisfaction from the moment patients enter the hospital until their discharge. The Concierge, Senior supports multiple hospital departments and adapts daily to meet evolving needs. Responsibilities span across patient and visitor destination coordination, environmental upkeep, dietary assistance, patient transportation, supply and equipment management, and administrative tasks.

This senior concierge role demands a professional who can effectively greet and assist patients and families, helping them navigate the hospital environment with ease and warmth. They provide essential services such as issuing parking validations, scooters, and delivering patient belongings. In environmental services, they maintain cleanliness and orderliness throughout the hospital, which directly contributes to patient comfort and safety. The position also involves preparing and serving food in accordance with dietary restrictions, ensuring food safety, and facilitating patient meal delivery.

Transportation duties include the safe and timely movement of patients and medical equipment across hospital units, with detailed record-keeping to maintain operational efficiency. The role also encompasses managing supplies, ensuring that all patient care areas are stocked and well-maintained in collaboration with supply chain management. Administrative support tasks are diverse, requiring coordination of patient tests, managing communications, maintaining accurate patient records, and supporting hospital staff with various clerical functions.

General duties highlight the concierge's role in actively monitoring unit conditions, responding promptly to patient needs, and aiding clinical staff with patient mobility and care environment audits. The Concierge, Senior embodies UPMC's values by consistently practicing infection control, patient privacy, and excellent communication behaviors such as AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you), underpinning a culture of respect and quality patient experience.

This position requires flexibility, empathy, and a proactive approach, making it ideal for candidates passionate about healthcare support roles and patient advocacy. Working as a Patient & Family Concierge, Senior at UPMC offers an opportunity to be a vital part of a respected healthcare system that prioritizes compassionate service and excellence in patient care. The role provides a dynamic and rewarding work environment, with opportunities to contribute directly to patient satisfaction and hospital operational success while developing professional skills in healthcare support services.