Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $24.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Career advancement opportunities

Job Description

Marriott International is a globally recognized leader in the hospitality industry, known for its dedication to providing exceptional guest experiences and fostering a diverse and inclusive work environment. With a portfolio that includes prestigious brands such as Gaylord Hotels, Marriott offers a dynamic workplace where professionals can grow their careers and contribute to a world-class service culture. The company values creativity, dedication, and a commitment to excellence among its employees, referred to as STARs. These individuals embody the spirit of Marriott and are integral to maintaining the brand's reputation for outstanding customer service.

Gaylord Hotels, a distinguished brand under Marriott International, specializes in creating extraordinary meeting and event experiences. By combining innovative event spaces, exceptional amenities, and a passionate team, Gaylord Hotels offers an environment where guests feel welcomed and valued. The culture emphasizes collaboration, respect, and continuous development, supporting employees to reach their full potential.

The role we are offering is a full-time, non-management position based in Chula Vista, California, with a competitive hourly pay rate of $24.00. This position is essential in the food and beverage sector, primarily focusing on guest service within the dining experience. It involves welcoming guests, guiding them to their seats, and ensuring a comfortable and pleasant dining environment.

As a food and beverage team member, your duties will include managing seating arrangements, ensuring menus and dining areas are clean and well-organized, and maintaining high standards of hygiene and service throughout your shift. Exceptional communication skills and a professional appearance are crucial, as you will be the first point of contact for guests and will represent the brand directly.

This role requires standing, walking, and light physical activities such as moving chairs and tables to accommodate guests' needs. You will also handle phone calls professionally and work collaboratively with team members to uphold quality standards and promote a positive work atmosphere. No prior supervisory experience is required, nor is certification. However, a high school diploma or equivalent is preferred, and prior experience in a food service environment is valued but not mandatory.

Marriott International is committed to equal opportunity employment, celebrating diversity, and providing an inclusive workplace that respects all backgrounds and perspectives. We welcome applicants regardless of disability, veteran status, or any other protected characteristic under applicable laws. By joining Marriott and Gaylord Hotels, you become part of a global team dedicated to excellence and passionate about delivering memorable guest experiences while developing your own career to its fullest potential.

Job Requirements

  • High school diploma or equivalent including GED
  • No prior supervisory experience required
  • No certification or license required
  • Ability to stand or walk for long periods
  • Ability to lift and move objects up to 10 pounds
  • Willingness to comply with company policies and safety procedures
  • Professional appearance and demeanor

Job Qualifications

  • High school diploma or equivalent including GED
  • Experience in food service environments valued but not required
  • No supervisory experience required
  • Ability to communicate effectively and professionally
  • Willingness to work in a team-oriented environment
  • Ability to handle physical tasks such as lifting and moving lightweight objects

Job Duties

  • Receive guests and determine the number of group members
  • Indicate seats to guests offering a clean and available table
  • Remove chairs and place clean, updated menus before each guest
  • Guide guests through dining rooms and provide assistance when needed
  • Move and arrange tables, chairs, and cutlery to accommodate groups with special needs
  • Ensure the appropriate cutlery and napkins are available for each guest
  • Check that menus are up-to-date, clean, complete, and wrinkle-free
  • Maintain cleanliness of work areas throughout the day following constant cleaning procedures
  • Monitor seating availability, service quality, guest safety, and welfare in dining areas
  • Comply with all safety and company procedures, report accidents, injuries, and unsafe work conditions to managers
  • Maintain a clean and professional uniform and personal appearance
  • Protect company assets and maintain confidentiality of proprietary information
  • Greet and recognize all guests according to company standards
  • Communicate clearly and professionally with others and handle phone calls using proper protocol
  • Cultivate positive working relationships and support the team to achieve common goals
  • Respond appropriately to concerns from other employees
  • Ensure compliance with quality expectations and standards
  • Stand, sit, or walk for extended periods
  • Move, lift, transport, push, drag, and position objects weighing 10 pounds or less independently
  • Perform other reasonable job duties as requested by supervisors

Job Criteria

Experience

Entry Level (1-2 years)


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