Job Overview

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Employment Type

Part-time
Hourly
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Work Schedule

Flexible
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Benefits

Work in a fun, vibrant setting
weekly pay
flexible scheduling
generous shift meal discount
Family dining discounts
Industry-leading training
Paid Time Off
401(k) retirement plan with company match
tuition reimbursement programs
Medical insurance
Dental Insurance
Vision Insurance
Community involvement program
Cash Referral Program
Wellbeing Support Tools
Employee Recognition Program
Safety slip-resistant shoe program
Local community initiatives
Igniting Dreams Grant Program
Training Contests

Job Description

Buffalo Wild Wings is a leading casual dining restaurant chain renowned for its vibrant sports bar atmosphere and a menu that highlights their signature wings. Since its inception, Buffalo Wild Wings has been committed to creating a fun, social environment where guests can enjoy great food, cold drinks, and exciting live sports. The brand emphasizes a community-centric culture fueled by sports enthusiasts and food lovers alike. With locations spread across numerous regions, Buffalo Wild Wings offers an energetic, game-day experience that is unmatched by any other casual dining establishment. This environment fosters camaraderie, entertainment, and memorable dining occasions, making it a go-to destination for friends and families seeking both ambiance and quality cuisine. Known for its dedication to guest satisfaction and employee development, Buffalo Wild Wings provides a comprehensive work setting promoting growth opportunities and a supportive team atmosphere. Employment type for this position is typically part-time or full-time hourly, with competitive weekly pay to reward dedicated service. The role of a Casual Dining Server at Buffalo Wild Wings transcends traditional food service duties. This position is crafted for individuals who aspire to be the face and heart of the dining experience. As a server, you are the Chief Experience Officer tasked with transforming simple meals into unforgettable gatherings that ignite the lively and welcoming spirit that Buffalo Wild Wings is celebrated for. You will be the resident expert on the full menu, especially the flagship wings and diverse food offerings, ensuring guests receive knowledgeable recommendations that enhance their visit. This role requires a blend of hospitality skills, product expertise, and a passion for creating dynamic guest interactions. You will actively engage every guest with enthusiasm, delivering not just service but moments of joy, including high-fives and genuine smiles that turn casual visits into memorable highlights. A successful server seamlessly manages the flow between kitchen and guests, efficiently taking and delivering orders while maintaining a friendly and upbeat demeanor throughout the dining experience. The position also involves collaborative teamwork, working closely with kitchen staff, hosts, and fellow servers to uphold outstanding service standards. Additionally, the role includes responsibilities such as opening and closing the dining area, managing payments responsibly, and adhering to alcohol service policies. Buffalo Wild Wings values organizational skills and attention to detail, encouraging servers to utilize these traits to facilitate shareable moments and outstanding guest satisfaction. This job opportunity is well-suited for individuals passionate about hospitality, customer engagement, and sports culture, offering a platform for continuous learning, potential career advancement, and involvement in community programs. The unique culture at Buffalo Wild Wings, paired with industry-leading training and employee benefits, cultivates an environment where every server can excel and enjoy their work while contributing to the company’s iconic guest experience.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in casual dining or similar customer service roles preferred
  • Ability to communicate clearly and engage energetically with guests
  • Basic math skills for handling transactions
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Physical stamina to remain on feet for extended periods
  • Responsible alcohol service certification or willingness to obtain
  • Team player with a positive attitude

Job Qualifications

  • Proven ability to create and sustain a dynamic, genuinely welcoming atmosphere where every guest feels like a VIP
  • Expertise in facilitating shareable moments through exceptional organizational abilities, meticulous attention to service details, and a clear, passionate commitment to superior guest service

Job Duties

  • Proactively greet and engage guests with enthusiasm, immediately setting a positive and energetic tone for their dining experience
  • Efficiently and accurately take food and beverage orders, offering knowledgeable suggestions and upselling specials to enhance the guest's enjoyment
  • Master the sequence of service to ensure timely delivery of all courses, beverages, and requests from the kitchen and bar
  • Maintain a deep and current understanding of all menu items, preparation methods, ingredients, and allergen information to confidently answer guest questions
  • Manage table organization and guest needs throughout the meal, quickly addressing any concerns to ensure complete satisfaction
  • Process payments accurately, handle cash and credit transactions efficiently, and adhere to all responsible alcohol service guidelines
  • Collaborate effectively with kitchen staff, hosts, and other servers to maintain a smooth and high-functioning team environment
  • Complete opening, closing, and side work duties as assigned to ensure the dining area is pristine and ready for service

Job Criteria

Experience

Entry Level (1-2 years)


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