Casino Service Agent - Durango

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.25 - $18.25
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Career development opportunities
Friendly and inclusive work environment

Job Description

Station Casinos is a prominent gaming and hospitality company renowned for its dedication to providing exceptional experiences to locals and visitors alike. Rooted in the visionary spirit of founder Frank Fertitta, Jr., the company has built a reputation for inclusive, forward-thinking, and excellence-driven service within the casino industry. With a strong presence in the Las Vegas area, Station Casinos strives to create welcoming destinations that offer luxury amenities and engaging social environments. One of its key properties, Durango, epitomizes this mission by serving as a local hub where guests can feel at home while enjoying a dynamic blend of entertainment,... Show More

Job Requirements

  • Must be at least 21 years of age
  • ability to obtain a Nevada Gaming Registration
  • previous VIP services, front desk, or reservations experience
  • proficient in CMS, LMS, and Microsoft Office
  • excellent communication skills
  • strong attention to detail
  • ability to deliver service with a personal touch

Job Qualifications

  • Ability to obtain a Nevada Gaming Registration
  • previous VIP services experience
  • previous front desk or reservations experience
  • proficient in CMS, LMS, and Microsoft Office
  • strong communication and interpersonal skills
  • commitment to company core values such as kindness, inclusivity, and reliability

Job Duties

  • Answering telephone calls from casino guests requesting information or services from the Player Development staff
  • maintaining all special event spreadsheets along with cabana log sheet and ACD Log report
  • handling all Concierge requests for our casino guests and the player development department
  • providing personalized service with an approachable sense of luxury
  • supporting the creation of memorable experiences for all guests

Job Location

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