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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Career Development
Job Description
The Nugget is a renowned hotel and casino known for its vibrant atmosphere, excellent guest services, and a wide array of amenities designed to provide an exceptional experience for visitors. Located in a bustling entertainment district, the Nugget offers luxurious accommodations, exquisite dining options, and various event venues that cater to both leisure and business travelers. With a focus on delivering top-tier hospitality, the Nugget strives to create memorable stays by combining comfort, style, and outstanding customer care. It is a leading establishment in the gaming and hospitality industry, continuously enhancing its offerings to meet and exceed guest expectations. Show More
Job Requirements
- minimum 21 years of age
- minimum typing speed of 35 wpm required
- high school diploma or equivalent is required
- proficient in the use of Agilisys LMS (PMS) and telephone systems preferred
- previous experience in a high-volume call center in a casino/hotel environment preferred
- employee gaming registration required
- effectively communicate with others both verbally and in written form using the english language
- ability to walk, stand, or sit for extended periods of time
- ability to lift, and move product up to 50 lbs
- fine finger manipulation
- work environment may include smoke and variable temperature, lighting, and noise levels
- work may be performed indoors and outdoors during special events
Job Qualifications
- high school diploma or equivalent
- previous experience in a high-volume call center in a casino/hotel environment preferred
- proficient in the use of Agilisys LMS (PMS) and telephone systems preferred
- employee gaming registration required
- effectivelty communicate with others both verbally and in written form using the english language
Job Duties
- keep informed of all room types, packages, and rates
- describe rooms, venues and amenities in a manner that will up sell the hotel
- keep informed of all hotel room, restaurant, and event information, package prices, and offer information in a manner that will result in a sale
- offer alternative choices for rooms, and dining (days of week, dates, room types, times) to all callers where the initial request cannot be achieved
- check availability and offer details for all requested dates through the computer to ensure current and accurate status is given
- read casino offer information and book reservations or complimentary offers based on player eligibility
- keep up on all functions and special events pertaining to the Nugget
- follow through on all changes pertaining to guest reservations and requests
- cooperate and coordinate with all related departments to provide the best possible service
- provide superior service to all guests and have the resiliency to deal with the difficult customer
- use all the above to provide answers to inquires received electronically
- complete department administrative tasks as assigned
- knowledge of all facets and outlets of the property
- ability to act independently while reading/using written and computer-generated materials
- ability to provide clear direction, instruction, and guidance to guests
- must be able to listen and respond to guest inquiries in a positive and professional manner
- keep proper records of reservations booked
- address guest complaints and concerns in a timely and professional manner
- establish and maintain effective channels of communication with all levels of the Nugget team and guests
- using the Nugget’s system of recognition, recognize team members who are going “above and beyond” as appropriate
- knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations
- perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike
- immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager
- maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same
- regular predictable attendance is required
- other duties and responsibilities as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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